# Freshdesk vs Odoo - 2026 Comparison - Software Advice > Freshdesk vs Odoo - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/odoo --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Freshdesk vs Odoo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # Freshdesk vs. Odoo : 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # Freshdesk vs. Odoo : 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3440 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/crm/odoo-profile/) [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1309)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Starting Price $31.10per month Free trial Free version Pros: - Business function integrations - Customization options Cons: - Steep learning curve - Frequent bugs Who uses Odoo Based on 1309 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (25%), Retail, Consumer Goods & Services (15%) and Professional Services (9%) - Top use cases: CRM (24%), Accounting (21%) and Billing and Invoicing (18%) 72% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/crm/odoo-profile/) Odoo 4.2 [(1309)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,440 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.2 Based on 1,309 reviews Ease of use 4.0 Value for money 4.1 Customer support 3.9 Functionality 4.2 Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 4,749 reviews from Knowledge Base * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Calendar Management N/A Collaboration Tools 4.1 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Calendar Management 3.4 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ InstagramNot enough reviews ](https://www.softwareadvice.com/marketing/instagram-profile/)[ StripeNot enough reviews ](https://www.softwareadvice.com/product/49509-Stripe/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "Ironically, Freshdesk’s own customer support can sometimes be slow to respond or provide generic answers when troubleshooting complex, tier-3 API integration issues. While the base plans are reasonably priced, the cost can escalate quickly once you start adding advanced features, extra marketplace apps, or collaborator licenses." May 21, 2026 Junaid Tharupeedikayil S.Head of Business and AdministrationBuilding Materials, 51-200 employees "The platform provides a comprehensive and centralized solution for managing different business operations, such as CRM, sales, inventory, accounting, HR, and project management, in one system" May 10, 2026 BD Brent D.OwnerFood & Beverages, 11-50 employees "We contracted with Odoo to develop a custom ERP solution for our small business over a year ago, and the project remains unfinished to this day." Apr 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[NetSuite vs Odoo](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/odoo/)[QuickBooks Online vs Odoo](https://www.softwareadvice.com/compare/77019-odoo/vs/393202-QuickBooks-Online/)