# Freshdesk vs Track-It! - 2026 Comparison - Software Advice > Freshdesk vs Track-It! - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/track-it --- [Home](https://www.softwareadvice.com/) / [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) / Freshdesk vs Track-It! Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 17, 2026 # Freshdesk vs. Track-It!: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 17, 2026 # Freshdesk vs. Track-It!: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3444 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (10%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/help-desk/track-it-profile/) [Track-It!](https://www.softwareadvice.com/help-desk/track-it-profile/) 4.0 [(77)](https://www.softwareadvice.com/help-desk/track-it-profile/reviews/) Starting Price $995.00one time Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Track-It! Based on 77 reviews - Top use cases: Help Desk (6%), IT Ticketing Systems (1%) 55% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/help-desk/track-it-profile/) Track-It! 4.0 [(77)](https://www.softwareadvice.com/help-desk/track-it-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,444 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.0 Based on 77 reviews Ease of use 4.1 Value for money 3.9 Customer support 4.1 Functionality 3.9 Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 3,521 reviews from IT Ticketing Systems * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Collaboration Tools 4.1 Macros/Templated Responses 4.4 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 3.2 Automated Routing 5.0 Collaboration Tools N/A Macros/Templated Responses N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 AM Agus M.Application SpecialistInformation Technology and Services, 501-1000 employees "Simple interface making it easier to focus, and many options to customize the ticket arrangement." May 11, 2025 AM Agus M.Application SpecialistInformation Technology and Services, 501-1000 employees "Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets." May 11, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[Zendesk Suite vs Track-It!](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27016-track-it/)[Milvus vs Track-It!](https://www.softwareadvice.com/it-management/milvus-profile/vs/track-it/)