--- title: "Freshdesk vs Vtiger CRM - 2026 Comparison - Software Advice" description: "Freshdesk vs Vtiger CRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/crm/freshdesk-profile/vs/vtiger/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Freshdesk vs Vtiger CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 1, 2026 # Freshdesk vs. Vtiger CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 1, 2026 # Freshdesk vs. Vtiger CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3486)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3486 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (11%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/crm/vtiger-profile/) [Vtiger CRM](https://www.softwareadvice.com/crm/vtiger-profile/) 4.3 [(339)](https://www.softwareadvice.com/crm/vtiger-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: - Ease of Use - Pricing Cons: - Performance and Speed Who uses Vtiger CRM Based on 339 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (35%) - Top use cases: CRM (9%), Customer Service (5%) and Online CRM (4%) 76% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3486)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/crm/vtiger-profile/) Vtiger CRM 4.3 [(339)](https://www.softwareadvice.com/crm/vtiger-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,486 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.3 Based on 339 reviews Ease of use 4.2 Value for money 4.5 Customer support 4.2 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 3,825 reviews from Customer Service * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Calendar Management N/A Collaboration Tools 4.1 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Calendar Management 3.3 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ FreshsalesNot enough reviews ](https://www.softwareadvice.com/product/113796-Freshsales/) [ authorize.netNot enough reviews ](https://www.softwareadvice.com/online-payment/authorize-net-profile/)[ DropboxNot enough reviews ](https://www.softwareadvice.com/file-sharing/dropbox-profile/)[ PayPalNot enough reviews ](https://www.softwareadvice.com/retail/paypal-profile/) ## Reviews * * * TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "It strikes a great balance between robust functionality and user-friendliness. While the reporting features and occasional support delays can be frustrating, its automation capabilities and seamless multichannel integration make it an excellent choice for growing customer support teams." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 KW Kian W.Support EngineerInformation Technology and Services, 2-10 employees "It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks." Jun 9, 2026 GK Gerald K.CEOComputer & Network Security, 2-10 employees "Gui looks somewhat outdated and is not intuitive." Oct 31, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[HubSpot CRM vs Vtiger CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/3087-vtiger/)[Salesforce Sales Cloud vs Vtiger CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/3087-vtiger/)