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Overall customer rating: Customer rating:

 (896)

 (1481)

Recommended by: Recommended by:

88% of users

65% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

Monthly or annual subscription fee for each user login; discounts for annual subscribers. Free edition with limited applications also available.

Monthly or annual subscription fee for each user login.

Contract term: Contract term:

No contract required.

Monthly or annual contract, renewed monthly or annually.

Upfront costs: Upfront costs:

No additional fees, beyond annual or monthly subscription fees.

Additional fees may apply for Zopim Chat or Zendesk Voice.

Recurring costs: Recurring costs:

No recurring costs, beyond annual or monthly subscription fees.

None, beyond annual or monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Ticket management:

Omni-channel support:

Workflow automation:

Reporting analytics:

Knowledge management:

Web self-service:

SLA compliance:

Support:

Phone support: Phone support:

24-hour phone support, Monday-Friday, included in subscription fee for all plans.

24/7 phone support for all plans.

Online case submission: Online case submission:

Online case submission included in subscription fee for all plans.

Included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community available for all plans.

Access to a help website, knowledge base and online community are included in subscription fee.

Training: Training:

None provided beyond help website, knowledge base and community.

A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.