Freshsales

JIRA Service Desk

Add to compare

Ratings & Reviews

Overall Rating

4.66 / 5 (440)

4.36 / 5 (249)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 20, 2020

February 19, 2020

Pros/Cons

  • Pros

  • Very easy to use. It works. Captures all the information I need

  • Its so easy to use :) and the support is great

  • Cons

  • There are a LOT of features, the base offering is excellent but i haven't been able to explore its full capability.

  • It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Very flexible tool, very useful in seeking assistance especially to our IT team, very simple and user friendly

  • Cons

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

10 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots