Freshsales

Kaseya VSA

Add to compare

Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.67 / 5 (449)

4.06 / 5 (181)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

August 13, 2020

August 4, 2020

Pros/Cons

  • Pros

  • Very user friendly for a small business...great customer support and easy to use for new sales staff...great mobile application.

  • I love how you can customize every field, action and flow to how you need it to work. Very easy to make changes and adjustments as you grow and change.

  • Cons

  • Can't merge Leads and Contacts, but otherwise good.

  • The reporting functionality is just OK and clunky to use. Exporting data is not as easy as it could be.

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

Pricing

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

1 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Product Demo & Screenshots

Product Demo