Freshservice

SharpSpring

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Ratings & Reviews

Overall Rating

4.54 / 5 (368)

4.49 / 5 (579)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 4, 2020

May 28, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • Features are easy to use but really powerful. Intuitive to use, low price in comparison to other apps. Great support

  • I love the ease of use, very user-friendly and organized.

  • Cons

  • My only complaint with SharpSpring is that some tools can be a bit buggy sometimes, but customer support has always been very helpful.

  • I don't like where the NEW button is found on the menu bar, but otherwise, the software is easy to use and I don't really have any complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots