Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

The customer supports from Wix is really good and I noted Wix getting better progress with the time.

We've easily integrated a google calendar into our page, which has been helpful for our neighbors. One of my other favorite features is the ability to uniquely edit the mobile version of the site.

It's easy to use, easy to onboard, offers a ton of templates and features, great customer support, and amazing documentation.

I created a website on this app and it was so easy, and fun. There are so many features to help you get your business out there.

Wix is a great software to build websites, even if you don't have an idea on how to do it. It's easy, customizable and fun to use.

I like that this software is easy to use and has tons of features to make an amazing website and optimize it with their seo features.

I think this is a outstanding site to use, I would choose to keep using this program and recommend it to appropriate people I know.

All of the free features are absolutely amazing. So you can try it out and see if you like it.

Overall I love having the ability to bridge the gap between companies and clients in a user friendly and efficient manner.

I liked the ability to create my own website and integrate lots of other things. I also liked the low price.

The templates are very fascinating; these attractive templates help users to make the website look dynamic. Wix customer service is amazing.

Wix is popular for a reason--it's a great service, accessible to people who don't code, and is free or reasonably priced.

I love using Wix for our school, and we have had wonderful comments about our website from others in the community.

It's best for beginners and it is easy to use and understand and affordable, especially if you will be learning how to use the website building software, it's nice that it's not too expensive.

The main issue I have with Wix is the price when compared to other Web hosts out there. The contract also auto renews without warning, which is very frustrating.

What I dislike most about Wix is that it seems to be missing a few features that other website building softwares offer.

My overall experience with Wix was negative. I found the functionality (or lack of functionality) to be extremely frustrating.

The main disappointment for me with this software is that it's limited as to customization.

We have had amazing feed back about our website and other companies coming and asking what software we used because they loved it so much.

It's probably the best website builder with awesome features and an affordable price. There is a free offering to get you started with.

I hate that you can only really edit your website on a laptop or desktop computer. Not being able to edit on my tablet is limiting and sadly, it may end up being a deal breaker.

I like the fact that it is completely free. The free and wide selection of templates is wonderful.

Love the ease of being able to build my own website plus the FAQS section is always very helpful for a non techy person like myself. Would highly recommend a wix website to anyone.

My experience was great, I created a website in a few seconds with images and a modern layout, I found it super practical and dynamic. I really liked it and I recommend this tool to everyone.

It's bit more costly than others. Frequently asks for upgrade which can be very annoying.

Overall, I love this site and I love what it has done for me over the years, sometimes I play around on Wix just for fun and that says a lot.

Was able to build a website easily for an affordable price. Great product for entrepreneurs and small business owners who want a beautiful site on a budget.

It is an awesome product, with a lot of great features and add-ins. Couldn't recommend more, especially for small organizations.

Can have your own stunning website in a matter of few easy steps. Helps in more customers.

It is very easy to use and it has numerous templates which are really nice visually. It is good that they vary according to the industry that one is looking to create a website for.

Wix is great for new website creators, and integrate great step-by-step guides for incorporating SEO improvements, has great design templates, and makes for a great location for my portfolio and blog.

I was a little disappointed with the limitations of the website probably because as a coder you expect a lot more from a drag and drop website.

Fantastic for building a foundation for you business it is a great app for making website.

Wix was super simple to use, especially for the novice in website creation. The interface is nice and simple, and offers a good quality finished product.

I love the ease of creating a website/portfolio using Wix. The templates are beautiful and using the widgets is very intuitive.

Wix was so easy to navigate and it lets you be as creative as you want to be. They have basic layouts that are nice and easy too.

This has more to do with having a novice set up a web page than a problem with Wix but it is frustrating.

It's easy to use, has great integrations and functionality. The best part is that I can turn it over to my clients when I'm done creating it.

What I like most about Wix is that the cost/benefit is fantastic. Very inexpensive website builder, that can...if done properly build beautiful websites.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own logo and branding.


With the system, users can display images, videos and text in a gallery layout and add zoom-in or fade-in scrolling effects. The Wix code module offers serverless coding that allows users to set up their own database collections, build content websites and add custom forms.


Wix allows users to set up an e-commerce portal where users can display products, and manage orders and payments. Pricing is per month and is based on bandwidth and storage provided. Support is provided via a knowledge base and an online forum.



Commenting/Notes

Support Ticket Management

Employee Management

Website Analytics

Payment Processing

Recurring/Subscription Billing

Product Catalog

Keyword Rank Tracking

Multi-Channel Campaigns

SEO Management

SMS Messaging

Templates

Video Management

Responsive Web Design

Real Time Editing

Pre-built Templates

Content Sharing

Order Management

Confirmation/Reminders

Wix pricing starts at 16 USD per month. While there is a free version, Wix does not offer a free trial. See additional pricing details below. 
Website Premiums ($USD) Combo: $16/month Unlimited: $22/month Pro: $27/month VIP: $45/month Business Premiums ($USD) Business Basic: $27/month Business Unlimited:$32/month Business VIP: $59/month

Freshservice vs Wix

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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