# Freshdesk Omni Software Reviews, Demo & Pricing - 2026 > Review of Freshdesk Omni Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/freshworks-customer-service-suite-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Freshdesk Omni Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Freshdesk Omni 2026: Benefits, Features & Pricing Wondering if Freshdesk Omni is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Freshdesk Omni 3.6 [(5)](https://www.softwareadvice.com/product/425905-Freshdesk-Omni/#reviews) Pricing Starting at $29.00 per month ### About Freshdesk Omni Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the built-in AI helps coach reps in real-time after every customer resolution with proactive quality management. Instead of hiring a QA team and reviewing conversations and calls, the system automatically performs in-depth reviews and shares its findings with your team to help your agents improve their performance. Wondering if Freshdesk Omni is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Freshdesk Omni User Interface ## Popular Freshdesk Omni Alternatives Main Product Freshdesk Omni 3.6 [(5)](https://www.softwareadvice.com/product/425905-Freshdesk-Omni/#reviews) Ratings Breakdown - 3.80Ease of use - 3.0Value for money - 3.40Customer support - 4.0Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Freshdesk Omni Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Growth $29.00 per user, per month Plan includes: - Growth Pro $69.00 per user, per month Plan includes: - Growth Enterprise $109.00 per user, per month Plan includes: - Growth Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshdesk Omni Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Freshdesk Omni Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Notifications API Appointment Management Autoresponders Catalog Management Chatbot Chat/Messaging Collaboration Tools Communication Management Content Creation Content Management Customer Communication Customer Database Customer Experience Management Customer History Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Drag & Drop Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Full Text Search Gamification Inbox Management Interaction Tracking Knowledge Management Live Chat Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language One-to-One Messaging Online Forums Performance Metrics Predictive Analytics Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Role-Based Permissions Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Support Ticket Management Tagging Template Management Text Editing Third-Party Integrations Widgets Workflow Management ## Freshdesk Omni Integrations HubSpot Marketing Hub Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review GitHub Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review See all 67 integrations ## Freshdesk Omni User Reviews Overall Rating 3.6 Ratings Breakdown 5 40% 4 0% 3 40% 2 20% 1 0% Secondary Ratings Ease of Use 3.8 Value for money 3.0 Customer support 3.4 Functionality 4.0 Have you used Freshdesk Omni and would like to share your experience with others? EB Emma B. Verified reviewer Non-Profit Organization Management 51-200 employees Used weekly for less than 2 years Review source Reviewed March 2026 A great tool to organise your team 5 My overall experience with Freshdesk Omni is a positive one. It helps me stay organised and reduces stress. It is a fresh start to the day, having organised tickets rather than a disorganised inbox! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Freshdesk is an excellent product for ticket (emails etc.) management. You can organise tickets to various users in order of priority, streamlining your teams' day, whilst maximising efficiency and productivity. It makes sures emails and tasks get done on time. It is easy to use and requires little set up, with the chat function giving quick useful tips. It has very good customer service and I have very few issues whilst using. Cons: I find the mobile app tricky to use. On a desktop or laptop the software is very good, but on my mobile the interface is not as good but I do not use the mobile app often and tend to work from a laptop so this is a minor issue for me. The basic package is simple but I find it works fine without the need for add-ons. Read More AH Albert H. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 2 years Review source Reviewed January 2024 Excellent customer service software that has a free plan! 5 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent. Cons: As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics. Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue. Read More HS Harry S. Verified reviewer Accounting 11-50 employees Used daily for more than 2 years Review source Reviewed November 2025 Good software, but not value for money 3 Solid platform for managing support, but overpriced for what it offers and let down by weak AI and support. Ratings Breakdown 5 Ease of use 2 Value for money 2 Customer support 4 Functionality Pros: Easy to use and integrates well across multiple channels, keeping everything organised in one place. Cons: AI tools were slow to improve and offered limited insights. Support is poor and the costs add up quickly. Read More VR Verified Reviewer Internet 2-10 employees Used daily for less than 6 months Review source Reviewed October 2024 Bad Customer Service from a company that sells software to provide great CS 2 Presales team could not help with general questions. We had to stop a sales demonstration for them to go away and get basic questions answered. I have requested an Implementation plan, or checklist, there isn't any. No documentation or plan. The 4 x 1 hr meetings have no agenda or structure Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: The look and feel of the product is fresh & clean Cons: Customer service Suite are 2 products that have been bundled together. They have different names for the "Customer" card. You have to wait up to 30 mins to have Company/Contacts updated between products Reasons for choosing Freshdesk Omni The costs to implement Salesforce was excessive Read More SH Stefanie H. Verified reviewer Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed November 2025 Tolle Unterstützung 3 Es ist Tool was seinen Nutzen sehr gut erfüllt. Leider fehlen einige Möglichkeiten um das Tool voll ausnutzen zu können. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 2 Functionality Pros: Schöne Farben und Ansichten. Wenn nicht zu viel gebraucht wird, ist es auch übersichtlich. Bietet viele Möglichkeiten. Cons: Wenn man sehr viele braucht, wird es schnell unübersichtlich und man muss sehr viel scrollen und suchen. Reasons for switching to Freshdesk Omni Das vorherige Tool war nicht ausreichend Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **143** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **138** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Freshdesk Omni with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice