About Froged

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send personalized messages to clients, gain insights into customer journey and receive notifications about new interactions.

Froged allows organizations to segment clients based on attributes, analyze customer interactions by tracking the rate of sent, opened or clicked marketing campaigns and send custom emails to each contact by adding name, company and other details. Professionals can utilize the WYSIWYG editor and drag-and-drop interface to create a knowledge base, enabling users to streamline self-service processes for cli...


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18 Reviews of Froged

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Showing 1 - 18 of 18 results

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March 2020

User Profile Picture

Roberto from Odontalify

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great for tracking and understanding users, leads and website visitors

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

Reasons for Switching to Froged

Froged has a wider set of options for setting up custom attributes and event tracking. Also, the UI is much more appealing.

March 2021

Ismael from Tuvalum

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Like Intercom, but better

Pros

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Reasons for Choosing Froged

We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.

Reasons for Switching to Froged

We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

March 2021

Josías from Pirsonal

Company Size: 1 employee

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

March 2021

Great Functionalities Better For Deep Integrations

The experience so far is great. They are constantly improving the tools and have great support.

Pros

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Reasons for Choosing Froged

The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.

Reasons for Switching to Froged

We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

March 2021

Roger from UpLevel

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Software to support my clients thats I can’t do without

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Pros

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Cons

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Reasons for Choosing Froged

The modern fresh clean design and multi-function capabilities of it.

March 2021

Raul from Neuromobile

Verified Reviewer

Company Size: 2-10 employees

Industry: Program Development

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Un cambio radical en la gestion

Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.

Pros

Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Cons

Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente

Reasons for Choosing Froged

Por su simplicidad y la atencion al cliente

Reasons for Switching to Froged

Por que zendesk se habia convertido en una herramienta intratable.

March 2021

Jessie from Doggies in Town

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

I would recommend Froged to all businesses needing a CRM system

Very good!

Pros

- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service

Cons

- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

Reasons for Choosing Froged

- Knowing the founders - Personal customer service

May 2020

User Profile Picture

Richard from Cotswold Web

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Froged is an impressive Behavioral Messaging Platform like Intercom

Impressed! Excellent software and easy to use.

Pros

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Cons

I would like to see an android and iPhone app, this is on the roadmap.

Reasons for Choosing Froged

We chose Froged over the competitors for price and ease of use.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Kind Toad for Live chat support and user aalytics.

Fantastic support and a great system for your priest to grow with.

Pros

The knowledge base, live chat and user tracking features

Cons

No mobile app yet, sometimes it's hard integrate with existing platforms like e-commerce without slowing down your load time.

Reasons for Choosing Froged

Affordability, ease of use and value in the long term

Reasons for Switching to Froged

Event and user tracking

May 2020

Suryadi from Wannabear

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Understand Your Customer, to Make Your Business Successfull

With Froged i can create campaign to segmented my dream customer. so i can understand more deeper what my customer really want. and provide great support for my customer.

Pros

Nice UI, livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.

Cons

i dont like the notification sound, a lack of integration. - widget icon uncustomized.

Reasons for Choosing Froged

Froged more user friendly, well develope. and very easy to setup.

May 2020

User Profile Picture

Evgeny Kasperovich from euGenius Vision

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2020

Great addition to our tools arsenal for tracking and engaging users

Pros

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

Cons

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Reasons for Choosing Froged

I bought both but I dove into Froged and so far it has the features I need.

May 2020

Max from worldoptimizer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Froged is a great tool for user conversion and upsells

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Pros

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Cons

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Reasons for Choosing Froged

Feature for the price! This product is so great at this price point and offers higher value for my goals.

Reasons for Switching to Froged

The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work.

May 2020

Linda from Commlines Media

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2020

Feature laden, great support

Pros

I have used a number of different apps to increase customer engagement and support in the past. Froged combines these features into any easy to set up application that does many, many things. For a small team that uses automation to get much done as efficiently as possible, this is fantastic. It is one of those software purchases I had high hopes for that has over delivered and this continues to be so.

Cons

There was not anything about the software I can find fault with.

March 2020

User Profile Picture

Albert from Raw Data

Verified Reviewer

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

All in one support and engage marketing platform

Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use.

Pros

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Cons

There is nothing we miss at the moment, maybe because the tool is still quite new in our company

Reasons for Choosing Froged

We tried the trial and the platform looked very easy to work with and could solve different problems in just one unique marketing platform. Moreover the price is very competitive.

Reasons for Switching to Froged

2 main reasons, integration of features and cost of the service.

Response from Froged Technologies

Replied March 2020

Hi Albert! Thanks for your feedback, we are very happy to help your company grow and we'll improve our features to offer to our clients the best customer success and support tool - Jesus -

March 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great features some UI improvements will take it to the next level

Pros

1. You can capture pretty much all customer life cycle events which is excellent. 2. You can generate specific actions based on these events 3. Chat looks good and has all required features.

Cons

To be honest nothing big but I think they can definitely improve the chat load time when clicked to start the conversation.

March 2021

Chris from BLUE ARCTIC

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Don't be a toad, get Froged!

The functionality, user interface, performance and features of Froged is hands down top in the market for the price it's offered at.

Pros

The organization of the knowledge base is by far my most used and liked feature

Cons

Would love to see more mobile features and support for iOS

March 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Sufficient Solution

Pros

Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers.

Cons

Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

An all round solid product

Pros

The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable

Cons

The product isn't white label. Having "Powered by frogged" just isn't professional.

Reasons for Switching to Froged

Froged was just a superior product. Also far better customer service

March 2021

Yainer from SOSAFE

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2021

SOSAFE

Ha sido buena

Pros

El onboarding que ofrece, es amigable en su uso, tiene soporte

Cons

Siento q falta documentación, sobre todo para sacarle provecho al 100%, siendo que el set up podría ser más acompañado

Reasons for Choosing Froged

Por precio y q tenía lo del onboarding

Reasons for Switching to Froged

Por precio