Front

RATING:

4.54

(246)

What is Front?

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate, and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics m...

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How much doesFront Cost?

Price starts from $19.00 per month

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $49/per user/per month for minimum 5 use... read more

Free trial: available

Free version: unavailable

What Features doesFront offer?

Top Front features and user ratings for each are:

Collaboration Tools

5.0

(4)

Transcripts/Chat History

3.8

(4)

Inbox Management

4.9

(17)

Email Management

4.8

(23)

File Sharing

4.8

(8)

Mobile Access

4.4

(20)

Ticket Management

4.3

(17)

Macros/Templated Responses

4.5

(14)

Business Process Automation

4.7

(3)

Real-Time Chat

4.7

(10)

Workflow Configuration

4.5

(16)

Workflow Management

4.4

(14)

Contact Management

4.2

(22)

Reporting/Analytics

3.4

(13)

What Deployment Options doesFront offer?

Front offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)

Front does not offer:

Chromebook (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

Front Reviews

Overall Rating

4.54

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Front

1 - 5 of 239 Reviews

Isabel Cristina

1 employee

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2021

I just didn`t listen

OVERALL RATING

3
User Profile

Jan

Verified reviewer

2-10 employees

Biotechnology

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed May 2020

We wouldn't be the same without Front

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely.

PROS

Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable.

CONS

Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly.

Reasons for switching to Front

Tried a very cheap trial and fell in love with it

John

2-10 employees

Telecommunications

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed July 2020

Great Software, Terrible Billing and Support Policies

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

2.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

4.0

PROS

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

CONS

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Reasons for switching to Front

Based on what we were told in the sales process, I believed that we had found an organization that matched our attitude about extraordinary customer service and support. Unfortunately, upon becoming a paying customer, all of that went away.

Candice

51-200 employees

Transportation/Trucking/Railroad

More than 2 years

Review Source: Capterra

Reviewed January 2023

Front is a game changer

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Since we started with Front in 2018 its been a game changer for the company. We no longer are bogged down by individual emails and use team emails that has streamlined work flow. The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a customer to someone else on the team and the integration of apps make keeping in touch with our driving via text simple and all in one place.

PROS

Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution

CONS

mobile app does not do everything that the desktop app does

Anonymous

51-200 employees

Less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

Reviewed April 2018

One of the worst email applications I've ever used

OVERALL RATING

1.0

EASE OF USE

2.0

FUNCTIONALITY

1.0

PROS

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

CONS

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.