--- title: "Front Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Front. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Front is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/front-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Front](https://www.softwareadvice.com/crm/front-profile/) / Front Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/front-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/front-profile/alternatives/) # Front User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 312 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 224 reviews (72%) - 4 stars: 60 reviews (19%) - 3 stars: 13 reviews (4%) - 2 stars: 7 reviews (2%) - 1 star: 8 reviews (3%) ### Most mentioned pros - I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. - Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. - It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. ### Most mentioned cons - The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. - For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. - It can be a bit overwhelming for new users sometimes notifications becomes too many and it’s pricing is high for small teams. ## Front customer reviews Showing reviews 1-25 of 312 (page 1). ### Easy Shared Inboxes, Strong Integrations, and Fast, Helpful Support - Overall rating: 4/5 - Reviewer: Mari I. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before using Front, managing customer communications was challenging, especially during peak periods when we handled hundreds of emails daily. Conversations were scattered across inboxes, making it difficult to track requests and coordinate follow-ups. Front has helped us centralize communications, automate repetitive tasks, and improve team visibility. This allows us to manage high volumes of customer interactions more efficiently while keeping conversations organized and ensuring important requests don't fall through the cracks. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I really like being able to use shared inboxes across teams, share sender details, and how easy the product is to use overall. The integrations also help us automate a lot of tasks through webhooks or Zapier, which saves us time. On top of that, their customer support is consistently quick and helpful. #### Cons Pricing is the main issue for us. Because we have to pay per seat and we’re a small company, we need to be very selective about who we onboard to Front. It would be much easier on our side if the pricing tiers were based on overall team or group size instead. I’d also appreciate more favorable pricing for smaller companies, or some kind of discount if we continue using the service for a specific period of time. #### Vendor response Hello, Thank you for taking the time to share your experience with Front! We’re so pleased to hear that shared inboxes, integrations, and our support team are helping your team centralize customer communications, automate repetitive work, and stay organized during busy periods. We also appreciate your candid feedback on pricing. We understand that flexibility is especially important for smaller teams, and we’ll share your suggestions with our team. Thanks again for being part of the Front community! Replied November 2026 --- ### Easy to Use and Time-Saving, but Email Spam Filtering Needs Work - Overall rating: 4/5 - Reviewer: Rima M. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I save time because we can write in the chat instead of checking every time about the subject we need to discuss, and get a solution in a few minutes. #### Pros I like how easy Front is to use. It’s a useful platform, and learning to use it is very simple. It helps improve communication with other groups and teams. We can discuss things in chat and get a solution in a few minutes, which saves us time and means we don’t have to keep checking the subject each time. #### Cons I’d like Front to do a better job distinguishing real emails from spam. Sometimes emails from my team get treated as spam. #### Vendor response Thanks for sharing your feedback! We’re glad Front is easy to learn and helps your teams communicate and resolve questions quickly. We’re sorry that legitimate team emails are sometimes flagged as spam, and we appreciate you calling this out as an area to improve. Replied November 2026 --- ### Easy-to-Use Shared Inbox That Keeps Teams on Track - Overall rating: 5/5 - Reviewer: Leslie Ann C. - Verified reviewer: Yes - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Front to make sure only one team member replies to each customer, track our response time, and keep everyone aware of open emails that need attention by assigning them to team members. #### Pros I like being able to see which correspondence needs our attention and separate it from emails that don’t require action. Assigning emails to team members helps make sure only one person replies and keeps everyone aware of what’s open and needs attention. I can archive emails once a case is resolved, track response times, and set a cadence for responding. I also like being able to link Front with Claude to draft welcome emails for new customers and send them from the inbox. Setup was super easy, and the tool has been great. #### Cons I’d like better integration with Slack. Otherwise, Front has been great. #### Vendor response Thank you for the kind words! It’s great to hear Front is keeping your team organized and helping you respond to customers consistently. We’re also glad the Claude connection is useful for drafting welcome emails. We appreciate your feedback on Slack integration as we continue improving Front. Replied November 2026 --- ### Shared Inboxes and Snoozing Make Teamwork Effortless - Overall rating: 5/5 - Reviewer: Gary N. - Verified reviewer: Yes - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used individual Gmail inboxes that were impossible to manage and maintain. With Front, we can use shared inboxes across departments and work together on customer email threads by sharing, commenting, and tagging each other. #### Pros I use Front’s shared inboxes across our departments so we can manage conversations together instead of trying to maintain individual Gmail inboxes. I like being able to comment, tag each other, and add a message or summary for myself. Snoozing is probably the best bit: our sales team can snooze a renewal email for a week, then have it come back into the inbox when it’s time to send a chase email. If a customer replies, it comes into the inbox straight away. It’s a perfect feature for our process and helps us clear the inbox. I love Front and the way it makes our team’s lives easier. I didn’t set it up myself, but I think the setup was pretty easy. #### Cons I haven’t used AI much in Front yet, but I’d like it to go through our full inboxes and pick out trends, summarize a full thread, and let me ask about previous communication with certain email addresses or customers. #### Vendor response Thanks for sharing your experience! We’re glad shared inboxes and snoozing help your teams stay organized and work together seamlessly. We appreciate your feedback on AI, too—being able to uncover trends and quickly understand customer history is valuable, and we’ll share your ideas with our team. Replied November 2026 --- ### Streamlined Team Communication, with a Few Automation Workarounds - Overall rating: 5/5 - Reviewer: Safa D. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Front automations to assign agents to emails and route them to different inboxes. Tags can trigger automations and webhooks to check orders and forward emails. #### Pros I like being able to chat internally most. The automations and rules are my second favorite, and shared inboxes come third. I use automations to assign agents to emails and route them to different inboxes, and tags can trigger automations. When I was onboarded, installing Front and linking it with Gmail was easy and took about 5 to 10 minutes. #### Cons The one thing I’ve seen missing in Front is that to send emails using Front rules, I can forward an email within Front, but I can’t actually send a new one with the requirements we need; it's so niche I can't say it's a bad thing. Also, we could easily work around that with an N8N automation. I don’t think there’s anything else, as far as I know. #### Vendor response It’s great to hear Front is making it easier to assign conversations, route emails, and use tags to trigger workflows. Thanks for noting the limitation around sending new emails with rules and for sharing how you’ve worked around it with n8n. Replied November 2026 --- ### My Great Journey with Front Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how the new AI feature on the Front platform allows me to automatically draft replies and summarize threads when streamlining customer support/service. #### Cons I haven’t encountered any challenges when offering customer service via email and chat with Front platform. --- ### The Worst!!! - Overall rating: 1/5 - Reviewer: Ryan M. - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered 0/10. I’ve dealt with 100s of different company’s over the years and I can confidently say this is the worst one and it’s not even particularly close. Run away from them. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros UI is nice but very slow to load on mobile. Idea is good but execution is poor and way overly priced for what you get. If yo are looking to wreklessly burn cash, this is the software for you and your company. #### Cons They do not care about the end user or offer to help or make changes when things materially change. Their customer service is zero help. The product is slow and years behind current tech. It's extremely expensive for what you get. There are now more than a dozen cheaper or free alternatives that does everything this does. This is one of the worst companies I've ever dealt with in my more than 7 years of running my company. DO NOT USE THEM --- ### Convenient platform for managing customer communication and support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Front has been positive. The combination of Chat, Ticket Management, and Email Notifications makes it easier to organize customer communication and keep track of support requests. Employee Management features are also useful for coordinating work within a team. While there is a learning curve when managing larger workflows, the platform provides good value for teams that need a centralized communication and support solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Front provides a convenient way to manage customer communication and support requests in one place. The Chat functionality makes it easy to communicate with customers and team members, while Ticket Management helps organize requests and keep track of issues that need attention. Email Notifications are useful for staying updated on incoming messages and changes. The Employee Management features also make it easier for teams to coordinate responsibilities and manage communication efficiently. Overall, I found the platform relatively easy to use and useful for keeping support workflows organized. #### Cons The platform can take some time to get used to when managing a large number of conversations and tickets. Some features and settings may require additional configuration, and the number of notifications can become overwhelming when there is a high volume of activity. Customer Support could also be improved by providing quicker assistance for more complex issues. Security and permission settings may require careful configuration depending on the organization's requirements. --- ### More than just an Inbox! - Overall rating: 5/5 - Reviewer: Stephanie M. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience with Front. It does most everything that I need for my day to day tasks during my workday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can makes notes, set reminders, and have all my inboxes in one system within front. I also like how I can make workflows for different tasks. #### Cons I wish I could integrate more apps into Front and have it connect more with my work system and ChatGPT. --- ### Efficient email management and teamwork with Front - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What i like most about front is its efficient email notification system,strong ticket management and smooth employment engagement.It keeps all communications organized and makes it easy to assign and track ticket which helps teams to collaborate effectively. #### Cons It can be a bit overwhelming for new users sometimes notifications becomes too many and it’s pricing is high for small teams. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer values Front for its visible and organized communication features, which are beneficial for small teams. The ease of setup further enhances the overall positive experience with the software. Full review available after login on Software Advice --- ### Adjointe chargée d’animation DEI/ENT - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Animation - Company size: 11-50 employees The review highlights Front's ease of use in maintaining a simple email interface while enhancing team collaboration. The primary limitation noted is the high cost per user, which can become significant as more team members are added. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates the overview provided by Front and its AI assistant, which helps bridge gaps during team absences, though they would like to see improvements in attachment reminders. Full review available after login on Software Advice --- ### Customer service specialist and web developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Apparel & Fashion - Company size: 2-10 employees The reviewer appreciates how Shared Inboxes aids in managing customer service for multiple ecommerce stores, resulting in consistent response times. The only concern mentioned is the recent branding changes that have made the interface more minimalist. Full review available after login on Software Advice --- ### Finance & Fund Operations - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The setup process for Front is quick and straightforward, enabling teams to start collaborating on emails almost immediately. While the chat functionality and email templates are beneficial, the pricing for higher tiers could be more flexible. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates Front's ease of setup and its collaborative features for workplace communication. Teaching new employees about shared inboxes can be difficult, but the functionality becomes beneficial once understood. Full review available after login on Software Advice --- ### Customer Onboarding Manager - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates Front's clarity and ease of use, which aids in managing client requests effectively. They noted that the ability to create more complex workflows would be a valuable addition. Full review available after login on Software Advice --- ### Customer Success Executive - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 2-10 employees The reviewer highlights the seamless experience provided by Front's UX/UI in handling ticket responses. They also express a need for more flexible enrollment options in sequences to enhance workflow further. Full review available after login on Software Advice --- ### COO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Real Estate - Company size: 11-50 employees The reviewer appreciates the software's ability to facilitate team collaboration and automate tasks, which significantly aids in managing customer service inquiries. The support received, particularly from the account manager, has been outstanding. Full review available after login on Software Advice --- ### Customer Success Team Lead / Solutions Engineering - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The straightforward setup process for new team members and the integrated knowledge base are beneficial for team operations. Nonetheless, there are challenges with the AI's ability to effectively utilize the knowledge base and support workflows. Full review available after login on Software Advice --- ### r - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer finds Front helpful for managing team emails and appreciates the tagging system and user activity insights. Despite a smooth installation, the integration with Claude is problematic and could be improved. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees Front's integration with Google simplifies email management by merging team and personal inboxes into a single interface. The setup was effortless, although the Android app experience could be enhanced. Full review available after login on Software Advice --- ### Finance Associate - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospitality - Company size: 2-10 employees The review highlights the ease of tracking email responses and team tagging in Front, which supports effective email management. Yet, there are issues reported with syncing emails to HubSpot, which can hinder workflow. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees Front is utilized to manage incoming requests and facilitates seamless team collaboration through conversation assignments. This feature is particularly valuable in preventing multiple team members from responding to the same email. Full review available after login on Software Advice --- ### Technical Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 11-50 employees The reviewer found Front's setup to be very easy, thanks to support from their IT team and Front's customer service. The seamless AI integration tools enhance responsiveness, making it a valuable asset for managing communications. Full review available after login on Software Advice ---