--- title: "Front Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Front. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Front is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/front-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Front](https://www.softwareadvice.com/crm/front-profile/) / Front Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/front-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/front-profile/alternatives/) # Front User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 288 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 203 reviews (70%) - 4 stars: 58 reviews (20%) - 3 stars: 13 reviews (5%) - 2 stars: 7 reviews (2%) - 1 star: 7 reviews (2%) ### Most mentioned pros - I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. - It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. - It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. ### Most mentioned cons - The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. - For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. - Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. ## Front customer reviews Showing reviews 1-25 of 288 (page 1). ### Never bcc internally again - Overall rating: 5/5 - Reviewer: Arjun K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. #### Cons Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. #### Reasons for switching to Front We loved the automation in Superhuman, but found that collaboration was sorely lacking. #### Vendor response Thanks so much for taking time to provide feedback! Replied February 2024 --- ### Great product with a few annoying things - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great product, really happy with the exception of the email nesting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com #### Cons When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone #### Reasons for switching to Front Freshdesk was not easy to use, wouldn't send messages directly from email, and there were lots of errors in the features I was using --- ### Best way to collaborate on emails! - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We're really happy with the switch from Gmail to Front. Love the customer support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the clean UI and the way we can work with multiple people and teams on emails. #### Cons The integrated chat could be done much better. --- ### Front is the best Shared Inbox for collaborative customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. #### Cons The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. #### Reasons for switching to Front I was just beginning as an employee when this switch happened so I am not certain as to why. I know we were looking for a more collaborative tool which we found in Front App. --- ### Best email software ever - Overall rating: 5/5 - Reviewer: Marjolaine L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations #### Cons When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares. #### Reasons for switching to Front Missive product is very good although, we were missing integrations such as website hat, Intercom, Trello, Guru and Aircall --- ### Great aggregator tool for Customer Success - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I lead a customer success team that uses Front daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze. #### Cons I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now. #### Reasons for choosing Front I like that it can pull together everything, and be accessed on the go. --- ### We wouldn't be the same without Front - Overall rating: 5/5 - Reviewer: Jan Z. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable. #### Cons Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly. #### Reasons for switching to Front Tried a very cheap trial and fell in love with it --- ### Makes Customer Success Simple - Overall rating: 5/5 - Reviewer: Sam G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights #### Cons Can be difficult to implement, time consuming to create but saves time in the long run #### Reasons for switching to Front Better features for our use case, lower price --- ### Front Review - Overall rating: 5/5 - Reviewer: Junior T. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. #### Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. #### Vendor response Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! Replied September 2025 --- ### Long time user - Overall rating: 5/5 - Reviewer: Tamir H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. #### Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. #### Vendor response We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! Replied June 2025 --- ### Perfect tool for Team Collaboration of Emails - Overall rating: 5/5 - Reviewer: Kyle A. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together. #### Cons We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming. #### Reasons for switching to Front We needed more features for collaboration of our teams. --- ### Shared Email Tracking without the need for tickets - Overall rating: 5/5 - Reviewer: Ari P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. #### Cons Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have. #### Reasons for choosing Front We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems. #### Reasons for switching to Front We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. --- ### Front is great! - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We have used Front for several years now, it's been a great tool and core part of our software and systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack. #### Cons I can't think of anything in particular, Front is great and works really well for all our functions. #### Vendor response Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Front has become such an essential part of your tech stack and that the collaboration and shared inbox features are making a real difference for your team. Replied May 2025 --- ### A great solution for omnichannel communication - Overall rating: 5/5 - Reviewer: Abigail C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. #### Cons Generally didn’t find any cons during using this software. #### Vendor response Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. Replied January 2025 --- ### Front, seamlessly enhancing collaborations among team members. - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helpful software that enables team work and unites communications for our team collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First the video tutorials and the way the software helps ease off saturated workloads. #### Cons No complain, because it's quite useful in seamless communications among our team members. #### Vendor response We appreciate the positive review, Jessica! Replied October 2024 --- ### Great for collab, not so great for the budget - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. #### Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. --- ### Great for email management - Overall rating: 5/5 - Reviewer: Sydney Arin G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration. #### Cons There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit. --- ### My experience with Front - Overall rating: 5/5 - Reviewer: Andres A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. #### Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. --- ### Front is amazing tool to manage your email - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email #### Cons The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good --- ### A Shared Work Model DREAM! - Overall rating: 5/5 - Reviewer: Lauren L. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails. We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes. In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what. #### Cons Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating. --- ### Best email collaboration software - Overall rating: 5/5 - Reviewer: Joyce L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer. #### Cons There have been significant price increases over the last few years since we've started using the software. While we'd like to have more team members using Front, the pricing is just not feasible for us at this point. The other small thing would be very specific missing features we would love to see that just aren't supported at the moment. But that's totally understandable as our use case may not be very common. --- ### A must for businesses with delivery drivers! - Overall rating: 5/5 - Reviewer: Elle D. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front. #### Cons I haven't seen any downsides to using Front at this time. #### Vendor response We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback! Replied February 2024 --- ### Game-Changer - Overall rating: 5/5 - Reviewer: Arthur H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This product caused me to uninstall outlook from my computer. Efficient, easy to use product with great tools that are huge timesavers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 5/5 #### Pros Delegation of emails in the inbox. Snoozing orders to reopen when they need to be dispatched. Merging multiple emails when silly people reply to an email by using a new thread or merging order confirmation emails with customer queries. #### Cons Inability to track statistics with Power Bi - there is a limit on the API. You pay by plan not by usage. The calendar doesn't have a scheduling assistant like Outlook does. #### Reasons for switching to Front Pain points with outlook were the inability to comment with team mates about an email. This is possible if you are working next to the person, however with the introduction of staff in the Philippines this became much more difficult. Front made team communication a whole lot easier. --- ### Great for our case tracking needs - Overall rating: 5/5 - Reviewer: Donald M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for. #### Cons As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service. #### Reasons for switching to Front Previous product wasn’t ideal and was going end-of-life anyway. --- ### Front App - Reading, Writing and Assigning emails in a team oriented way. - Overall rating: 5/5 - Reviewer: Giada P. - Verified reviewer: Yes - Industry: Photography - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues). #### Cons I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/front-profile/reviews/?page=2) --- Front Reviews, Pros and Cons - 2026 Software Advice