--- title: "Front Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Front. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Front is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/front-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Front](https://www.softwareadvice.com/crm/front-profile/) / Front Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/front-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/front-profile/alternatives/) # Front User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 290 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 205 reviews (71%) - 4 stars: 58 reviews (20%) - 3 stars: 13 reviews (4%) - 2 stars: 7 reviews (2%) - 1 star: 7 reviews (2%) ### Most mentioned pros - I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. - It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. - It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. ### Most mentioned cons - The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. - For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. - Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. ## Front customer reviews Showing reviews 1-25 of 290 (page 1). ### Never bcc internally again - Overall rating: 5/5 - Reviewer: Arjun K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. #### Cons Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. #### Reasons for switching to Front We loved the automation in Superhuman, but found that collaboration was sorely lacking. #### Vendor response Thanks so much for taking time to provide feedback! Replied February 2024 --- ### Great product with a few annoying things - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great product, really happy with the exception of the email nesting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com #### Cons When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone #### Reasons for switching to Front Freshdesk was not easy to use, wouldn't send messages directly from email, and there were lots of errors in the features I was using --- ### Best way to collaborate on emails! - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We're really happy with the switch from Gmail to Front. Love the customer support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the clean UI and the way we can work with multiple people and teams on emails. #### Cons The integrated chat could be done much better. --- ### Front is the best Shared Inbox for collaborative customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. #### Cons The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. #### Reasons for switching to Front I was just beginning as an employee when this switch happened so I am not certain as to why. I know we were looking for a more collaborative tool which we found in Front App. --- ### Best email software ever - Overall rating: 5/5 - Reviewer: Marjolaine L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations #### Cons When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares. #### Reasons for switching to Front Missive product is very good although, we were missing integrations such as website hat, Intercom, Trello, Guru and Aircall --- ### We wouldn't be the same without Front - Overall rating: 5/5 - Reviewer: Jan Z. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable. #### Cons Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly. #### Reasons for switching to Front Tried a very cheap trial and fell in love with it --- ### No limits to customer needs, Front stands out. - Overall rating: 5/5 - Reviewer: Nancy W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. #### Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. #### Vendor response Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team Replied June 2025 --- ### Front Review - Overall rating: 5/5 - Reviewer: Junior T. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. #### Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. #### Vendor response Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! Replied September 2025 --- ### Game-Changing Email Management for Teams - Overall rating: 5/5 - Reviewer: Jay M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Front has completely transformed the way our team manages email communication! The shared inbox functionality is a game-changer, making collaboration seamless and ensuring no messages slip through the cracks. The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has significantly boosted our efficiency. The integrations with other tools we use daily, like Slack and our CRM, make it even more powerful. Customer support is also fantastic—quick, helpful, and always responsive. If you're looking for a smarter way to handle team emails, I highly recommend Front! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integrations with other tools, Customer support #### Cons No current complaints about front, we are happy with their system #### Vendor response Hi Jay. Thank you for taking the time to leave us a review! We’re thrilled to hear that Front has made such a positive impact on your team’s email workflow and collaboration. It’s great to know the shared inbox, internal comments, and automation features are helping you stay efficient and organized. And that our integrations are adding even more value to your daily tools. We also really appreciate the shoutout to our support team! We’re always here to help, and it means a lot to hear that you’ve had a great experience with us. Thanks again for the recommendation! 💙 Replied May 2025 --- ### Long time user - Overall rating: 5/5 - Reviewer: Tamir H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. #### Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. #### Vendor response We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! Replied June 2025 --- ### Front is great! - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We have used Front for several years now, it's been a great tool and core part of our software and systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack. #### Cons I can't think of anything in particular, Front is great and works really well for all our functions. #### Vendor response Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Front has become such an essential part of your tech stack and that the collaboration and shared inbox features are making a real difference for your team. Replied May 2025 --- ### A great solution for omnichannel communication - Overall rating: 5/5 - Reviewer: Abigail C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. #### Cons Generally didn’t find any cons during using this software. #### Vendor response Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. Replied January 2025 --- ### Great for collab, not so great for the budget - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. #### Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. --- ### Front: your home base for email communication with customers - Overall rating: 5/5 - Reviewer: Nadiv T. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI. What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input. Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name. Lastly, the UI uses colors that aid readability, but are also visually very pleasing. All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used. #### Cons I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself. --- ### Front is a lifesaver - Overall rating: 5/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly. Now our entire office is using Front and the combination of client and internal emails with internal comments and discussions is indispensable. We have never been so efficient, and I can't imagine work life without Front. #### Cons When we have an issue, the support team is very responsive. Bugs are addressed quickly and our ideas for improvement are often implemented. --- ### Front is the best customer service management & email integration tool I have ever used! - Overall rating: 4/5 - Reviewer: Shelby B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication. #### Cons The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency. --- ### Front Review - Overall rating: 4/5 - Reviewer: Gloria B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros - Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team #### Cons - As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message --- ### Streamline all your channels. - Overall rating: 5/5 - Reviewer: Ella C. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Font makes it easy to see all of my channels in one place, no more constant switching between screens! #### Cons Nothing, it's worth the cost for any business where you need to liaise with many clients. #### Vendor response Thanks so much, Ella. We appreciate your positive remarks! Replied November 2024 --- ### The absolute worst customer support I have ever experienced - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The only reason we haven't left already is that we've invested too much time building a system in Front. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Pretty accessible to learn up front, but they are not communicative at all about the updates they release. #### Cons Front pays very little attention to user experience, as evidenced by the fact that they did not give users the option to opt of their Front 2.0 release. Our company's workflow was based heavily on the layout of Front's original version, and they gave zero warning about the enormous changes that were coming with 2.0. Additionally, their customer support team is an absolute joke. They consistently refuse to look into reported issues with even minor effort, and will often straight up tell members of my team that they are wrong about reported bugs rather than offer assistance. When one of my team members gave a front representative a poor review with detailed feedback in response to how he handled a bug report, the front rep actually gave my colleague a 1 star review in reply. Not a great way to run a company at all, especially considering that we are paying customers. #### Vendor response Hi there, we appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with Front. That is absolutely not what we strive for. If you would like to send your thoughts to team@frontapp.com, we'll be more than happy to take a look again and hopefully resolve your issues. Thanks for your patience! Replied January 2019 --- ### Great App for Team Management of Tickets and Emails from Various Sources - Overall rating: 5/5 - Reviewer: Nick B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer support. The tool behaves as expected and has the requirements we need to manage a global set of 6 inbound sales teams, managing tickets that come from all of our property listing sites. It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management. Our company heavily relies on Front and is happy to do so! #### Cons The analytics are pretty good, but could use some more flexibility. There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case. It is a sales use case, not customer support. Very rare down time, and any issue is displayed for all to see and addressed quickly. --- ### excellent app for mail and teams - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis #### Cons a bit expensive, but the value added is very high. Should have better prices for small companies --- ### Organize all the emails your teams receive in a flexible way with Front. - Overall rating: 5/5 - Reviewer: Isabella H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. #### Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. --- ### Poor customer support. Phone support non existent. - Overall rating: 1/5 - Reviewer: Jaime e. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros internal comment and sharing between teams #### Cons Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!! --- ### Nice Product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently. #### Cons The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable. --- ### 1-Year Review - Overall rating: 5/5 - Reviewer: Treavor A. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly. #### Cons There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen. #### Reasons for choosing Front When we selected Front, I had only evaluated a few other products (sorry, I really can't recall what those products were...they made no impression on me...all just variations of the same things). Front was a significant difference in how they approach the management of email and the tools they provided were easy to implement and adapt. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/front-profile/reviews/?page=2) --- Front Reviews, Pros and Cons - 2026 Software Advice