Great product: good collaborative efforts, some room for growth.

I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused.

The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use.

Very user friendly and so helpful when you are managing a high volume of emails in a day.

On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.

I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

The modern UI and feature set are both great and this software is extremely helpful in executing our day to day communications through all of our customer-facing channels.

Shared inbox is  very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.

Seems like a decent platform but they ask too much trust in their pricing model, don't recommend.

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing.

HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.

Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient.

I use it to reply tickets for customers every day. It's a solid helpdesk and on par with the best helpdesk out there.

In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.

Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.

In addition, it does have trouble loading every once in a while, and requires a hard reset.

Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

US Dollar

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Signature Management

Quality Management

Surveys & Feedback

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Shared Inboxes

Customer Segmentation

SMS Messaging

Video Chat

Employee Directory

Customer Service Analytics

Workflow Configuration

Real Time Editing

Order Management

Single Sign On

Calendar/Reminder System

Rules-Based Workflow

Knowledge Management

Communication Management

Brainstorming

Customer Database

Call Recording

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Shipping Management

Batch Communications

Template Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Email Templates

Self Service Portal

Email Distribution

Contact Management

Audit Trail

Version Control

Notes Management

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Routing

Discussions/Forums

Multi-Channel Communication

Whitelisting/Blacklisting

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Network Monitoring

Data Visualization

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

Calendar Sync

Business Process Automation

Team Management

Customer Management

Response Management

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Event Calendar

Macros/Templated Responses

Team Chat

Dashboard

Spam Blocker

Alerts/Escalation

Customer Engagement

Web browser (OS agnostic)

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

11-50

51-200

201-500

501-1000

1000+

Front

In Person

Live Online

Webinars

Documentation

Videos

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Transfers/Routing

Drip Campaigns

Sentiment Analysis

For Sales/Marketing

Query Suggestions

Lead Database Integration

Customizable Fields

Natural Language Processing

ROI Tracking

Email Campaign Management

Customer Support

Process/Workflow Automation

Subscriber Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

List Management

Proactive Chat

AI customer service features included in every plan – start your free trial today.

Intercom integrates Help desk, AI Chat bot, and Proactive support to help you stay on top of your support volume and provide exceptional service.

Sign up for a free trial today - no credit card required.

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