Front vs Onfleet
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.1 / 5
4.5 / 5
Customer Support
4.4 / 5
4.6 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
June 4, 2024
October 27, 2023
Pros/Cons
Pros
- Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
- In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.
- Shared inbox is very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.
Cons
- This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.
- In addition, it does have trouble loading every once in a while, and requires a hard reset.
- Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.
Pros
- Our volunteers love Onfleet. Onfleet is amazing when it comes to best fit routes for all parties.
- Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.
- On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic.
Cons
- I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.
- Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.
- The only complaints that we've gotten are about the Android app being buggy.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
13 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
