Front vs ShipHawk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.8 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.4 / 5
4.7 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
June 4, 2024
August 8, 2024
Pros/Cons
Pros
- Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
- In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.
- Shared inbox is very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.
Cons
- This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.
- In addition, it does have trouble loading every once in a while, and requires a hard reset.
- Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.
Pros
- Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.
- We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic.
- A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires.
Cons
- Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with.
- The only real con that I can speak of is that there are a couple of insignificant features that could be built out.
- Terrible implementation team that spent a lot of time learning on the job.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
