Front vs Velocify

RATING:

4.5

(260)

Front has 260 reviews and a rating of 4.55 / 5 stars vs Velocify which has 232 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (260)
4.3 (232)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 6, 2024
October 26, 2023
Pros/Cons
  • Pros

  • The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use.
  • On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.
  • Cons

  • I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused.
  • HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.
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  • Pros

  • Quick, smart, and understandable Customer Support (lots of easy-access help and support on the site itself). The product is perfect for our company's needs.
  • It's immensely simple to use while still providing powerful analytics and customization. Vendor is cost-friendly and eager to help when needed.
  • Cons

  • The only complaint I have is when updates are made to the UI and there is no notice, so I click on buttons that did not previously exist.
  • The system does lack some simple daily admissions functions that are very common, such as a daily conversion reports, missed call tracking, inbound call tracking.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2017

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos