I really like it for customer service.

I really like all of the places that you can add notes for each customer/vendor in their respective contact or data records. You can link financials to it or keep it separate, depending on your accounting needs. I love that you can add tasks to yourself or others to complete at a later date, with reminders. It is especially helpful to those in a customer service department for collections, notes, etc.

It can be tricky to use if you are not aware of the functions that it has. It can take some time to learn to navigate around. It is not the best for GUI for the end-user as some other programs are. Once you learn it though, it is pretty easy.

After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine

I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

I used to have an issue when it came to support but in the last few years this has greatly improve d

While Goldmine did get the job done for the most part, my university's admissions department eventually upgraded to another software due to Goldmine's limited integration capabilities. Since we were using the program to manage our prospective students, we really needed a software that could not only store information about those students, but also enable us to communicate with them through the software and schedule their visits to the university through it.

For the most part, Goldmine did what it needed us to do. In my university's admissions department, we were able to keep adequate profiles on all of our prospective students, including our history of communication with them. I also liked that on the left hand side of the program, you could see a running list of the student profiles you were previously viewing, so it was easy to jump back to their page if need be.

Goldmine is not the most intuitive program, nor does it have a very modern interface. It's also significantly limited in its integration capabilities, as it would not let us communicate with prospective students directly from the program, and it would not let us schedule their visits to campus. This meant that cut down on the efficiency of our office's work.

We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.

Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.

It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.