GoldMine Premium Edition Software


Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.



139 Reviews of GoldMine Premium Edition

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 139 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

December 2018

Lots of positives, but feeling dated

Pros

The sorting and searching aspects here have always been top notch for me. I also really like the way that Goldmine handles storing the history of a contact. Because of the SQL server backend, we were able to easily develop some in-house apps to use the data.

Cons

The user interface just feels a little clunky and dated for me. It has had facelifts over the years but I feel like it throws a lot at you at once. Pricing is pretty high vs competitors.

December 2018

Michael from Morrow Technologies - JANUS Displays

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great software for tech support team

Deployed this for a technical support team to manage trouble tickets and installations.

Pros

Very simple interface and lots of features. Makes setting pendings and reaching out to customers on trouble tickets effortless.

Cons

Not much. Changing the layout and adding fields is not the most user friendly.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Reporting needs updating

Pros

Easy for basic client info and contact logging.

Cons

Contact calendar management and producing reports needs to be simplified

October 2018

Michael from Roth Consulting Group

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The best CRM

This is a complete and comprehensive CRM. It does it all. Must use outside email blasting program.

Pros

Expensive, but can be configured the way you want it. Lots of great addons, like synch with office365.

Cons

You need one of their VARs to get Max. Benefits. A little difficult to learn. You will need training.

September 2018

Melody from Emerald Labs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Old School Tried and True

Goldmine helps us maintain a detailed accounting of our history of customer exchanges and special pricing and relationship-based information. It helps us to remember the important details for personalized service.

Pros

While the question is “did”, I still “do” use Goldmine on a daily basis. Although it is not at the cutting edge of integrative technology, it is a faithful program for recording important customer data and history. It is essentially a diary of our customer relationships.

Cons

The version we use is lacking in integrative features, so it doesn’t “share” information with our accounting program (also older tech) causing the need for redundancies.

September 2018

Amy from Shop Floor Automations, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

My daily life-line

Pros

Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons

It would be nice if there were more searchable fields in the tabs sections.

August 2018

Felix from Corporación Estelio

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Good for an implementation from scratch, but not for when you migrate software

Pros

It is very complete (it has many or demaciated characteristics and functions), the workflow is simplistic, pleasant. Good customization options, facilitates and is very versatile in centralized search of customer data. You can set aside several types of business / project, without problem, good management of graphics / management information.

Cons

Adaptation and implementation take time and require technical expertise, integration with other tools (Marketing) is not simple, the presentation and form of reports should be improved, the general management of emails (Configuration and integration) is deficient, it is a little heavy and slow, the management of the history of an account is not friendly (especially if you have these migrating from other software). poor handling of documents or attachments

August 2018

Tammy from QDS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

Goldmine Call Tracking

My company insisted that we use this software to track calls and track issues as they moved through departments. It was so time consuming and overwhelming that we finally went with Trello

Pros

Not many Pros about this software. Did not want to waste the time

Cons

This software was very time consuming to use. To many options to track a call or an issue and never really found the time to log on to do this.

July 2018

Geoff from Steel Lynx Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Used Goldmine for customer database for our sales department and to record customer history

Pros

It was a solid platform that we could bring and operate on premise that we never had any uptime issues with. We had years of customer contact information stored and accessible through Goldmine

Cons

Goldmine did not operate well with other softwares and the lack of integration was one of the big killers with us. There were also the lack of additional feeds natively in the product so we ended up with a lot of data in basic text fields. This data was later lost during conversion as it was not ready index-able and transferable.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

I've used GoldMine in a setting where we morphed it into an ATS (applicant tracking system).

GoldMine is a great piece of software overall!

Pros

I love GoldMine's versatility and ability to folder/code quickly, as well as search many fields of data.

Cons

I don't like how easy it can be to delete a folder you didn't mean to delete. I wish GoldMine had a pop-up message like Are you sure you want to delete this or an undo button for this function.

July 2018

Ann from Michael MacDonald Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Goldmine is an excellent product if all the aspects are used by the purchaser then it is great.

Pros

How easy it is to use and being somewhat intuitive. It is easier to use than many other similar products on the market.

Cons

You do have to pay extra if you wish specific programs to be personalized for your business needs as they evolve.

July 2018

Deb from Bluffton university

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Goldmine, we love it

Pros

We were able to take this marketing product and make it our own for student recruitment. It is very adaptable.

Cons

The only thing that could be better is better reporting capabilities within Goldmine. The price could be a bit better as well.

July 2018

Tim from Prodynamix

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Goldmine the best under rated software out there

Pros

Very powerful CMR software, at one point this software was on track to become the default standard. Also easy to use.

Cons

Goldmine where did you go. It is a very good very affordable software but now very few people use it.

June 2018

Blanca from Data Technologies

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

June 2018

Not IMPRESSED!

Pros

It works like a digital phone book. It stores contact info and you can input notes and uodate records.

Cons

Super outdated. I hate that it always closes after I try to input something (probably has a bug). I'm not sure what the point of this software is. My company uses it and it is annoying that every time you open Word or Excel it asks you to sign on.

May 2018

Liz from EasyProjects.net

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

A competitor to Salesforce

Pros

Price makes it very competitive.
Easy to use and pick up
Good pipeline tools that can be used for forecasting

Cons

No SaaS on-premise deployment
It noticeably started to slow down
Doesn't connect to internet it's hard to add additional applications

April 2018

Moishe from EnTech digital controls

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

It's a must have for any company dealing with alot of people

Pros

I love how easy goldmine makes it to keep track of the who what when and where of all our clients and vendors

Cons

Customer support is very overpriced for small business, especially if you are a specialized niche company (which means u are running on very tight profit margins)

March 2018

Aimee from Computer Software

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

3 of 5

March 2018

A bit spotty

User should double check their work before moving forward

Pros

Information is tabbed out for organization. Making things easy to sort through and enter information. You can also Import info and export fairly easy

Cons

For some reason, information from accounts can easily become detached and reattached to different accounts. This causes many issues when sending emails or exporting data from particular accounts.

March 2018

Michael from STMT

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Terrible support for customers.

Cons

Terrible support for customers. We have used this product for many years. Now under the new owners they acknowledge that the current version has a serious defect but refuse to resolve that defect unless you pay the annual update charge. A little over a year back we paid a lot of money to upgrade our GM, and server to support it. I now regret that, the new version has this major defect that we did not have before. What I should have done is move away from Goldmine to another CRM. Would have cost less and we would have had a better product.

March 2018

Marsha from eGov Jamaica Ltd.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

I like that it is an all in one CRM tool for contacts, marking and sales, and customer service

Pros

I became familiar with this product over ten years ago and was impressed with its functionality. I have found that quite a few CRM tool have modelled their solution off this product. I use the Email, note, and customer interaction tracker for each of the customers and also suppliers. GM makes it easy to quickly find out what your last communication with that customer was, and also where to go from that point. All users can use this system at the same time and make updates and I like that it shows who made what change.

Cons

If a contact is duplicated it does not tell you instantly. It would be helpful if there are a popup to tell you if this contact you are creating exists. Reallying on sql can be a bit tardy and tricky. You can download the trial to see if you like the product which I found to be very helpful for some users.

February 2018

Jason from PIF Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

GoldMine is a great CRM product that's feature rich and easy to use.

Pros

Love the ability to customize all the tabs and screens easily to accommodate our companies needs. Also love the ability to link emails to each customer record so all correspondence can easly be seen.

Cons

no web based interface or mobile app. 6.x is complicated to install on users pc's and was not a SQL back end so it was hard to maintain.