GoldMine Premium Edition software


Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

133 Reviews of GoldMine Premium Edition

Showing 1 - 20 of 133

Start your review of GoldMine Premium Edition

Click to start
  • Felix from Corporación Estelio

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Good for an implementation from scratch, but not for when you migrate software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very complete (it has many or demaciated characteristics and functions), the workflow is simplistic, pleasant. Good customization options, facilitates and is very versatile in centralized search of customer data. You can set aside several types of business / project, without problem, good management of graphics / management information.

    Cons

    Adaptation and implementation take time and require technical expertise, integration with other tools (Marketing) is not simple, the presentation and form of reports should be improved, the general management of emails (Configuration and integration) is deficient, it is a little heavy and slow, the management of the history of an account is not friendly (especially if you have these migrating from other software). poor handling of documents or attachments

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tammy from QDS

    Number of employees: 11-50 employees

    August 2018

    Goldmine Call Tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My company insisted that we use this software to track calls and track issues as they moved through departments. It was so time consuming and overwhelming that we finally went with Trello

    Pros

    Not many Pros about this software. Did not want to waste the time

    Cons

    This software was very time consuming to use. To many options to track a call or an issue and never really found the time to log on to do this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Geoff from Steel Lynx Inc.

    July 2018

    Used Goldmine for customer database for our sales department and to record customer history

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was a solid platform that we could bring and operate on premise that we never had any uptime issues with. We had years of customer contact information stored and accessible through Goldmine

    Cons

    Goldmine did not operate well with other softwares and the lack of integration was one of the big killers with us. There were also the lack of additional feeds natively in the product so we ended up with a lot of data in basic text fields. This data was later lost during conversion as it was not ready index-able and transferable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    I've used GoldMine in a setting where we morphed it into an ATS (applicant tracking system).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    GoldMine is a great piece of software overall!

    Pros

    I love GoldMine's versatility and ability to folder/code quickly, as well as search many fields of data.

    Cons

    I don't like how easy it can be to delete a folder you didn't mean to delete. I wish GoldMine had a pop-up message like Are you sure you want to delete this or an undo button for this function.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ann from Michael MacDonald Financial

    Number of employees: 2-10 employees

    July 2018

    Goldmine is an excellent product if all the aspects are used by the purchaser then it is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy it is to use and being somewhat intuitive. It is easier to use than many other similar products on the market.

    Cons

    You do have to pay extra if you wish specific programs to be personalized for your business needs as they evolve.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Deb from Bluffton university

    Specialty: Education

    Number of employees: 501-1,000 employees

    July 2018

    Goldmine, we love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We were able to take this marketing product and make it our own for student recruitment. It is very adaptable.

    Cons

    The only thing that could be better is better reporting capabilities within Goldmine. The price could be a bit better as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tim from Prodynamix

    Specialty: Education

    Number of employees: 2-10 employees

    July 2018

    Goldmine the best under rated software out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very powerful CMR software, at one point this software was on track to become the default standard. Also easy to use.

    Cons

    Goldmine where did you go. It is a very good very affordable software but now very few people use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Blanca from Data Technologies

    June 2018

    Not IMPRESSED!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works like a digital phone book. It stores contact info and you can input notes and uodate records.

    Cons

    Super outdated. I hate that it always closes after I try to input something (probably has a bug). I'm not sure what the point of this software is. My company uses it and it is annoying that every time you open Word or Excel it asks you to sign on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Liz from EasyProjects.net

    Number of employees: 11-50 employees

    May 2018

    A competitor to Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price makes it very competitive.
    Easy to use and pick up
    Good pipeline tools that can be used for forecasting

    Cons

    No SaaS on-premise deployment
    It noticeably started to slow down
    Doesn't connect to internet it's hard to add additional applications

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Moishe from EnTech digital controls

    Specialty: Other

    Number of employees: 51-200 employees

    April 2018

    It's a must have for any company dealing with alot of people

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy goldmine makes it to keep track of the who what when and where of all our clients and vendors

    Cons

    Customer support is very overpriced for small business, especially if you are a specialized niche company (which means u are running on very tight profit margins)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Aimee from Computer Software

    Specialty: Software / IT

    Number of employees: 11-50 employees

    March 2018

    A bit spotty

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    User should double check their work before moving forward

    Pros

    Information is tabbed out for organization. Making things easy to sort through and enter information. You can also Import info and export fairly easy

    Cons

    For some reason, information from accounts can easily become detached and reattached to different accounts. This causes many issues when sending emails or exporting data from particular accounts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michael from STMT

    Specialty: Engineering

    Number of employees: 11-50 employees

    March 2018

    Terrible support for customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Terrible support for customers. We have used this product for many years. Now under the new owners they acknowledge that the current version has a serious defect but refuse to resolve that defect unless you pay the annual update charge. A little over a year back we paid a lot of money to upgrade our GM, and server to support it. I now regret that, the new version has this major defect that we did not have before. What I should have done is move away from Goldmine to another CRM. Would have cost less and we would have had a better product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Marsha from eGov Jamaica Ltd.

    Number of employees: 201-500 employees

    March 2018

    I like that it is an all in one CRM tool for contacts, marking and sales, and customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I became familiar with this product over ten years ago and was impressed with its functionality. I have found that quite a few CRM tool have modelled their solution off this product. I use the Email, note, and customer interaction tracker for each of the customers and also suppliers. GM makes it easy to quickly find out what your last communication with that customer was, and also where to go from that point. All users can use this system at the same time and make updates and I like that it shows who made what change.

    Cons

    If a contact is duplicated it does not tell you instantly. It would be helpful if there are a popup to tell you if this contact you are creating exists. Reallying on sql can be a bit tardy and tricky. You can download the trial to see if you like the product which I found to be very helpful for some users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from PIF Technologies

    Number of employees: 11-50 employees

    February 2018

    GoldMine is a great CRM product that's feature rich and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the ability to customize all the tabs and screens easily to accommodate our companies needs. Also love the ability to link emails to each customer record so all correspondence can easly be seen.

    Cons

    no web based interface or mobile app. 6.x is complicated to install on users pc's and was not a SQL back end so it was hard to maintain.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Megan from E-Z BIS

    Specialty: Software / IT

    Number of employees: 11-50 employees

    February 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I use Goldmine on a daily basis at work. And it's extremely easy to use. If you need to search for something its not hard and it doesn't ever have errors.

    Cons

    If I had to say something was a con about Goldmine, i would say it looks outdated. I wish it was Customizable (color scheme wise) don't really have anything bad to say about it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    January 2018

    Comprehensive snapshot of customer contacts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Provides a comprehensive snapshot of your customer contacts. Have it set-up to my liking and does everything I ask.

    Cons

    Creating custom fields is difficult. Have been using so long that if I try to get creative I have to experiment to find what I need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marina from Houghton College

    Specialty: Education

    Number of employees: 51-200 employees

    January 2018

    Ehh... There are better softwares out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    While Goldmine did get the job done for the most part, my university's admissions department eventually upgraded to another software due to Goldmine's limited integration capabilities. Since we were using the program to manage our prospective students, we really needed a software that could not only store information about those students, but also enable us to communicate with them through the software and schedule their visits to the university through it.

    Pros

    For the most part, Goldmine did what it needed us to do. In my university's admissions department, we were able to keep adequate profiles on all of our prospective students, including our history of communication with them. I also liked that on the left hand side of the program, you could see a running list of the student profiles you were previously viewing, so it was easy to jump back to their page if need be.

    Cons

    Goldmine is not the most intuitive program, nor does it have a very modern interface. It's also significantly limited in its integration capabilities, as it would not let us communicate with prospective students directly from the program, and it would not let us schedule their visits to campus. This meant that cut down on the efficiency of our office's work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    December 2017

    Outdated for the use in today's business model

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Decent user interface. That is honestly all I personally have to say about this application. I used it for several, years at a previous employer and even went to a class to manage the database side for customizations.

    Cons

    It was not an easy product to work with and was extremely difficult to manage with multiple users. There were limited functionality and ease of use is not something I would relate to this application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from Independent Contractor

    December 2017

    Roledex meets computer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It stores tons of information and has a pretty robust CRM tool. This software is most useful for companies that need to manage large numbers of clients for follow up.

    Cons

    We are using an older version, maybe 8 years old but it looks like it was created in 1994. Very basic set up, little to no customization and does not communicate with my Google calendar. Have spent hundreds of dollars at their tech's hourly rate to review how to use the software but still don't use it to it's potential.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Harold from Adoriasoft

    Specialty: Telecommunications

    Number of employees: 1 employee

    October 2017

    Used from early versions. Very happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and full featured. Many features that helped in selling process. Original product was amazing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
Do you use GoldMine Premium Edition?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639