GoldMine Premium Edition vs NetSuite CRM

GoldMine Premium Edition has 158 reviews and a rating of 3.59 / 5 stars vs NetSuite CRM which has 185 reviews and a rating of 3.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.59 / 5 (158)
3.92 / 5 (185)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
3.5 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
October 2, 2021
September 13, 2021
Pros/Cons
  • Pros

  • All saved and easy to find. Love the Universal search feature in addition to the ability to search by individual fields.
  • Ease of use and able to get a good picture of our sales efforts. As owner, I can easily track the calendars of my associates and their sales efforts.
  • Cons

  • No web based interface or mobile app. X is complicated to install on users pc's and was not a SQL back end so it was hard to maintain.
  • Now under the new owners they acknowledge that the current version has a serious defect but refuse to resolve that defect unless you pay the annual update charge.
  • Pros

  • Very user friendly, great amount of customization ability, cloud based, Integrations with other software such as Concur, Avalara, Sales Force, etc.
  • It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.
  • Cons

  • In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.
  • That we didn't have it sooner :( we were stuck with Quickbooks.
Pricing Range
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67 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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