--- title: "Funraise Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Funraise. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Funraise is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/funraise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [Funraise](https://www.softwareadvice.com/crm/funraise-profile/) / Funraise Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/funraise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/funraise-profile/alternatives/) # Funraise User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 122 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 79 reviews (65%) - 4 stars: 32 reviews (26%) - 3 stars: 6 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (3%) ### Most mentioned pros - The donor CRM has incredibly helpful functions like relationship tracking and household grouping in addition to automated tasks, note taking abilities, event management, easy reporting, and more! - Funraise has streamlined our donor management process, allowing all our donations from various sources to be funneled to the same place - from donations through our website forms, to checks in the mail, to merchandise purchases on card swipers at events. - We have a large monthly donor base, and Funraise's functionality and security for recurring donations has supported this aspect of our fundraising so well. ### Most mentioned cons - The only thing that really makes it challenging is being able to log checks that we get each month as recurring gifts in the system. - Our drip campaign to donors will be way less attractive and effective using their emails. - Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. ## Funraise customer reviews Showing reviews 1-25 of 122 (page 1). ### Development Coordinator TGTHR Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As someone newer to the organization it was an easy learning curve that makes my job a lot easier. We use it a lot and find it helpful. It is worth explaining to the board why we pay for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easily intergraded into the website and donor management tool we use. It is easy for staff management and helps take the work load off them freeing up capacity. It also has great easy reporting features. #### Cons The value for money is a bit high. As a nonprofit with a tight budget it is hard for us to justify to the board why we spend money on it to help with nonprofit fundraising. #### Vendor response Hi Cailyn! Thank you so much for your feedback and review. It's really great to hear that Funraise reporting tools are so easy and helpful for your team. We appreciate your feedback on cost and I have noted this feedback for the team. Replied September 2026 --- ### Exceeding Expectations - Overall rating: 5/5 - Reviewer: Jaquelyn M. - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To say I'm impressed is an understatement. The customer service has exceeded all of our expectations. Plus, the platform provides the exact features we need to run events, host auctions, track KPIs, and successfully build our donor list. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We reviewed several other options, but this platform was not only user-friendly but also promised the best support and was hyper-focused on our fundraising needs. #### Cons Honestly, my only concern at first was the learning curve. As a new team of three at a large nonprofit, we are pretty green and definitely overworked, so learning something new felt scary. But no matter how small my question is, the team is always there to help within minutes or hours. There are no ridiculous wait times, and the one-on-one training really made a difference! #### Vendor response Hi Jae! Thank you for sharing your feedback. We are really glad to hear that your team is benefiting from Funraise's onboarding and support teams. We are excited to see what we will accomplish together :) Replied September 2026 --- ### The easiest yes! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Funraise is an incredible platform and one we use extensively. Not only do we utilize it on our website for general donations, but we use it for events, campaigns, and special giving programs. Highly recommend! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and customer support of Funraise is unmatched! The donor CRM has incredibly helpful functions like relationship tracking and household grouping in addition to automated tasks, note taking abilities, event management, easy reporting, and more! They have great functions for fundraising capabilities and peer to peer support as well. The Funraise team is incredibly helpful and always working to make improvements to the software as tech evolves. #### Cons Their Intelligence software requires a steep learning curve for reporting, but it’s very useful once you understand it. The monthly reporting has its limitations with people who give monthly by check, but every platform has its weaknesses. --- ### Nine Years with an Amazing Fundraising Platform - Overall rating: 5/5 - Reviewer: Emily S. - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Funraise for 9 years now, and overall have loved our experience. Funraise is an essential platform in our fundraising process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Funraise has streamlined our donor management process, allowing all our donations from various sources to be funneled to the same place - from donations through our website forms, to checks in the mail, to merchandise purchases on card swipers at events. The platform is so easy to use, and we are able to quickly find donor information and pull reports on giving and campaigns. We have a large monthly donor base, and Funraise's functionality and security for recurring donations has supported this aspect of our fundraising so well. It integrates smoothly with many of the other digital platforms we use. Funraise customer support is also great - I know that if I am having trouble with something, I will be able to get help from a real person quickly. #### Cons Funraise is not as customizable - you can't add your own data fields to track information outside of what Funraise has built in. --- ### I think it's been a great tool so far! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think it's a very user friendly platform and the onboarding team helped to make implementation a breeze for our team. #### Cons I think there are still some features like events and dynamic monthly giving forms. It would also be great to be able to easily host event pages on our website without incurring a cost per instance. It would also be nice to be able to see our eventing performance to better understand how our users are engaging with the form and where they are dropping off. --- ### Great product and great value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface of Funraise is incredibly easy for users of all levels. The supporter profile is very robust. Additionally, the support from the Funraise team is the best I've experienced. They are incredibly patient and kind, and are responsive to every question. They are always open to feedback and keep us very informed on new and updated features. The cost is very competitive and I feel like you get a very comprehensive system without blowing the budget. #### Cons The only con I've run into is on the custom domains and the service fee to have one for each site. It's not a deal breaker, obviously, but it would be nice to have it included in the package already. --- ### AMAZINGGGG! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A great and easy experience from start to finish. The transition was smooth, seamless, and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How making the donation pages east access as well as creating our fundraiser page i enjoy doing that #### Cons I dont have any cons so far maybe when i start really using it on a daily basis i may find something but as of right now i'm okay --- ### Prime Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Funraise's onboarding team is second to none. They are quick to respond, kind and thoughtful with their answers, and always available. They clearly outlined what the onboarding process looks like and have useful articles, and live support for all steps. I can already tell that the donor experience and export of data is going to be more secure, consistent, and accurate than our previous platform. #### Cons I have not had any major complaints. There are some customization options that I would like to expand within the giving forms, however, they always record these requests for future updates. --- ### Smooth transition! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been an easy transition and much supported. We are still working on getting it marketed properly but any questions we have had have been taken care of immediately! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Funraise transition team was so easy to work with. They were there every step of the way explaining, updating, educating, and trouble shooting. They were what you want in a transition like this. #### Cons There was not a lot that I didn't like about switching over. If I had to say something, maybe a writing out plan or two on how to execute your first monthly donor drive or staff fundraise drive competition. They talk about how other businesses have done them, but I would have loved information on how they were done. #### Vendor response Hi Natalie! Thank you for your review and insights. We're really happy to hear that your transition to Funraise was easy and that you felt supported during this process — that's our goal! We're excited to see what you accomplish with Funraise and we'll be here along the way to support you as you grow. Thank you! We appreciate you 💙 Replied June 2026 --- ### Great Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Funraise has been great. Their team has been responsive, we've found creating sites and giving forms easy, and we're ready to roll out the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Funraise team has been very hands-on during our onboarding process, which has helped us feel confident about the level of support we'll get with the platform. #### Cons Funraise has a lot of features that are really great for smaller nonprofits without established systems, CRM's, or email databases. For a larger organization, those "benefits" are less important. #### Vendor response Hi Kyle! Thank you for your review and feedback. We're so happy to hear that your team felt supported during your onboarding and that you're enjoying Funraise's donor database features. We're excited to see what you all accomplish with Funraise. We appreciate you 💙 Replied June 2026 --- ### Over promise, under deliver - Overall rating: 1/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Serious regret signing a multiple year contract. The promised importing process was time consuming and much less convenient than they claim, in addition to the notes above. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros So far, not much to like about this experience. Can't think of one thing they do better than other processors. #### Cons For a platform that both charges monthly fees and adds on platform fees (asking for more than 10% in some cases), the features that this company offers are very disappointing. They have a very slick marketing push that offers all these bells and whistles but when you dig in, they don't offer many standard things that others who don't charge offer. They charge extra for emails and their email editor is awful, very little ability to customize, add images, etc. Our drip campaign to donors will be way less attractive and effective using their emails. They require a complicated coding option to add foreign currencies and only offer progress bars on campaign pages, which are useless to us, and not on the forms themselves. Every single thing I've requested, I've been told they don't have that option or a complicated, user-unfriendly work around. #### Vendor response Hi Brad, thanks for your feedback and review. It's very helpful for our team to hear your experience. I've shared your feedback with the team. Please know that our team is here and ready to assist you. While we do appreciate your feedback, I want to clarify that your experience is unlike the experience of thousands of other customers. We have continued to offer you live sessions with our product experts to help you succeed with Funraise and I encourage you to take advantage of these sessions so we can help you. Regarding your fees, you have options with Funraise. If you would like to adjust your fee model, please reach out to us and we are happy to share your options and update your plan. Funraise's team is here to help and I believe you will be pleasantly surprised if you give us the opportunity to partner with you in your mission. Replied June 2026 --- ### Solid all‑in‑one fundraising platform for nonprofits - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Funraise has been a strong fundraising and donor management platform for our small nonprofit. Once you get past the initial learning curve, the workflows for campaigns, online donations, and recurring giving are reliable and efficient. Our donors have a smooth giving experience, and it’s helpful to have donation data, donor profiles, and reporting in one place. The support team and educational resources give us confidence to expand how we’re using the product over time, even with limited internal tech capacity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Funraise is that it brings our core fundraising tools into one platform that is clearly built for nonprofits rather than generic ecommerce. The donation forms, peer‑to‑peer pages, and campaign sites look modern and are easy for donors to use, which has helped improve conversion and donor experience. The automation around recurring gifts, receipts, and basic donor follow‑ups saves a lot of admin time for a small team. I also really value the nonprofit‑savvy support and training resources (Funraise University, knowledge base, and customer success), which make it easier to get up and running even if you’re not deeply technical. #### Cons The main downside is the learning curve and some usability friction when you’re still new to the platform. Some tasks, like configuring email templates, managing images and links, or finding the right report view, can feel a bit unintuitive until you’ve done them a few times. Because Funraise is quite feature‑rich, you sometimes have to click through several areas to find the specific setting or data you need. I’d also love to see even smoother UX around email content editing and media handling so non‑technical users can move faster. --- ### A Solid Donation Platform with Room to Grow - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Funraise is a capable, user-friendly platform that delivers real value for nonprofits looking to manage and grow their fundraising. The helpful staff and ongoing product improvements make it easy to recommend — but prospective customers should go in with eyes open about account management continuity and the full scope of fees. With some improvements in those areas, this could easily be a five-star product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use is a real strength here. The platform has a relatively short learning curve, making it accessible even for team members who aren't especially tech-savvy. Onboarding didn't feel overwhelming, and day-to-day use is straightforward. The Funraise team is also notably helpful. Whenever we've needed support, staff have been responsive and willing to work through issues with us. You can tell there's genuine investment in customer success. Perhaps most encouragingly, the platform continues to improve. Updates and new features roll out with some regularity, which signals that the team is listening to user feedback and actively investing in the product. #### Cons Staff turnover and account management transitions are handled poorly. On more than one occasion, our client service manager changed without any proactive communication from Funraise. Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. Pricing transparency is another area that needs work. The fee structure can feel misleading at first glance, with certain charges that aren't immediately obvious during the sales or onboarding process. Nonprofits operating on tight budgets need to scrutinize the full pricing breakdown carefully before committing to any add-on's. #### Vendor response Hi Jacqueline! Thanks for your review and feedback. We're glad to hear how easy the it is for your team use Funraise as well as your appreciation for our helpful support team! Your feedback regarding communicating transitions or updates is very helpful, thanks for sharing that feedback as well. We appreciate you 💙 Replied April 2026 --- ### Modern, Easy-to-Use Fundraising Platform - Overall rating: 5/5 - Reviewer: Luke W. - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a really positive experience. It’s a solid platform that makes fundraising easier both on the admin side and for donors. It’s helped streamline a lot of our processes and made things feel more polished and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience is really strong—everything from checkout to forms feels clean and easy. It’s intuitive for donors, which matters a lot. I also like the dashboard and reporting tools—they make it easy to track performance without digging around. Overall, it feels modern and built for how people actually give today. #### Cons The auction system feels a bit clunky compared to the rest of the platform. It’s not as intuitive and takes more effort to manage than it should. That said, it sounds like improvements are already in the works. #### Vendor response Hi Luke! Thanks so much for your feedback. We're really glad to hear how easy the platform is to use for you and your team. Your feedback about auctions is heard as well, thanks for sharing these insights. We appreciate you 🤗 Replied April 2026 --- ### Reliable Digital Fundraising Platform with Exceptional Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been able to leverage Funraise to boost our Digital Fundraising program over the last 9 years. Today, we use the Funraise platform to solicit one-time gifts, monthly subscriptions, run emergency campaigns, host P2P fundraising, support Corporate Partnerships, and host small cultivation and fundraising events. It integrates with our Salesforce environment in a very robust way so we get a 360 degree view of our donors. The support staff know their product well and are determined to help us create or find solutions for all our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Funraise's customer service is excellent - they are very responsive to issues and inquiries we have about the platform. They work closely with us to resolve problems and to tailor the platform to meet our needs. They have even worked with us on some custom solutions that were later rolled out as platform features! #### Cons It took them a very long time to release a donor portal even though we had been asking for one for years. The one they now have is a bit limited, but I am hoping it will be come more robust with time so our donors and self-service their recurring donations more easily and get copies of receipts. #### Vendor response Hi Michelle! Thanks you for your detailed review and feedback. We appreciate you <3 I just wanted to confirm that the donor portal does enable your donors to resend donation receipts and manage recurring subscription details such as amount, frequency, payment methods, as well as cancelling the subscription. As always, if you have any questions about this, we're here to help! Replied March 2026 --- ### I do NOT recommend for Non-Profits - Overall rating: 1/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros It is really hard to say what I like most given I have had an absolutely awful experience with the customer service. The software is as good as most others. #### Cons Our non-profit suffered the loss of my grandson in 2022 at 7 years old leaving our Board in rough emotional condition. In 2024, after receiving a huge charge because we did not process enough donations in the year, we contacted Funraise and cancelled. I just received the same huge charge even though we have not fundraised or received funds for over 2 years. Funraise responded that I cancelled 3 weeks after the new year started in October 2024 therefore I was responsible for the entire year 9/24 - 9/25. --- ### Things I wish I knew before signing up: - Overall rating: 2/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I wish we had gone with a different option. The sales pitch led me believe there were more options to customize the donor-facing communications (individual receipts, year-end receipts, But I think the biggest issue is that donor information is automatically overwritten if an existing donor makes a new online gift. There's no duplicate-checker, it will just overwrite the info you've entered or transferred, deleting previous addresses, allowing for typos, changing names, etc etc. It will make you not trust your data. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is fairly easy to use, particularly if you do not have complex needs. Do you just need to store a few donors and their gifts? This might work for you. The online donation forms also look very nice. #### Cons There are a few things that just don't make sense and probably won't work for your org if you have slightly-more-complex needs. Or married donors. Or don't want your existing data overwritten willy-nilly: -->There's no option for co-donors and 'household' receipts don't include household members. To get around that, you can enter donors as FirstName John & Jane Last Name Doe, but if Jane makes an online gift with the associated email address, any existing info is overwritten and all gifts now only have that one donor's name associated. There's no logical way within Funraise to handle donors who request receipts for joint gifts--if you follow the Funraise rules, someone is left off the receipt, and if you don't follow their rules, your data can be overwritten and you'd have no idea. There's no nuance for gifts made by couples, couples having different last names, etc etc. -->There's also no way to check for duplicates--if all of the info is different except the email address, existing info is just overwritten by new online gifts. If all of the info is the same except the email address, a new record is created. It does not alert you if either of those things happen. -->You cannot customize the email that is generated by a donor to alert someone that a gift was made in their honor. It's not particularly friendly. -->Cumulative year end receipts can only be generated for the prior year--there's no way to adjust the dates or how the data is presented. (This was a big selling point for us--the ability to easily send a year-end summary to donors.) -->There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date. Not life or death, but if you're entering past gifts, you're clicking around a ton (vs just being able to type 07/29/24). -->You cannot delete donor records. You can merge them if you know there's a duplicate. #### Vendor response Hello Jessica 👋 Thank you for your detailed review and feedback. Your feedback is incredibly valuable to our team as it helps to guide our product roadmap as we continuously improve existing features and release new features based on the needs of thousands of nonprofit organizations using Funraise. Replied November 2024 --- ### Great platform, lacking quality customer service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy their platform, but I think they need to invest in training their staff how to handle problems better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The back end usability is easy and quick to learn. The widget to collect donation directly on our website has been wonderful. The campaign page features have been perfectly suited to our needs. #### Cons The customer service if there's a problem is dreadful. We had tens of thousands of fraudulent charges happening at one point and it took two weeks for them to enable the reCaptcha feature for us to put on our donation form and then another six weeks to remove the charges and donor profiles that were created from each of them. During all of that time they only let me know the state of where things were at if I reached out to them. Each time I was left with no timeline on when the problem would be resolved. #### Vendor response We're so glad you love our platform, and we're grateful every day that we get to work with you. Regarding our Customer Success team, we hope you know you've had a positive impact on them and your fellow Funraise customers! The fix that we implemented for you is being used by others, so we thank you for bringing us the issue. Our Customer Success response guidelines have been revamped due to your frustration as we want all our nonprofits to feel empowered and informed. And mostly, we have a renewed sense of purpose when it comes to how our product works every day for real nonprofiteers like you. Replied August 2019 --- ### Wonderful Product! - Overall rating: 5/5 - Reviewer: Melissa Y. - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered We have been thrilled with Funraise and especially with our personal contact, [SENSITIVE CONTENT HIDDEN]. She is always available to answer our questions and was so patient with us when we were setting our account up. If [SENSITIVE CONTENT HIDDEN] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price. #### Cons We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign. #### Vendor response Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth! Replied July 2020 --- ### A NIGHT AND DAY DIFFERENCE - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software! #### Cons Honestly we have yet to experience anything negative about Funraise. #### Vendor response Thank you for the feedback and encouragement! Our team does our best every day to bring you the best experience and tools possible. Thank you for your support and for the work you do! Replied December 2020 --- ### LOVE WORKING WITH [SENSITIVE CONTENT HIDDEN]! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Funraise has been AMAZING. The opportunity to chat with [SENSITIVE CONTENT HIDDEN] and talk about fundraising strategies, but also [SENSITIVE CONTENT HIDDEN] is one of the best team members you have. I absolutely love working with her and she really helps make my job when it comes to fundraising run very smoothly. She is always available either through email or when scheduling meetings with her. I truly use her as a sounding board for fundraising campaigns and to understand how to best use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities. #### Cons Text-to-Give option would be helpful, especially with virtual events due to the pandemic. #### Vendor response Thank you, Tareake! Iman and the rest of Team Funraise love working with you and seeing your impact on youth and the community. It's awesome to know we're speaking to the heart of organizations doing such empowering work. Replied July 2020 --- ### Great Online Fundraising Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My Development Team and I have found the staff at Funraise to be supportive, available, and responsive. Funraise is easy to use and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Funraise is user friendly and well supported by the staff. We have found it to be user friendly and easy to navigate on the backend. #### Cons Nothing at this time. We get what we need from Funraise, the data, gift forms, and trends, etc. It is easy to use. #### Vendor response Hi Suzanne! Thank you for your review and feedback. We appreciate you 💙 Replied March 2026 --- ### Easy to Use Platform with Excellent Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Funraise has been very positive. The platform is simple to navigate, and the support from the team has been excellent. It’s been a helpful tool for managing fundraising efforts and getting campaigns up and running quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Funraise is how easy the platform is to use. The interface is very intuitive, which made getting started much less overwhelming. I also really appreciate having an account manager. He’s always friendly, professional, and available when I have questions or need help setting something up. Having that personal support has made a big difference, especially while learning the system. #### Cons My least favorite aspect is the cost. In the beginning, the level of support and guidance feels very worth it while you’re learning the platform. However, once you start to get the hang of everything, it makes you wonder if you’ll still need that same level of support long-term and whether the cost will continue to make sense. #### Vendor response Hi Sarah! Thank you for your review and feedback. We're so glad to hear that your relationship with your account manager has been a big part of your experience with Funraise, that's our goal! We appreciate you 💙 Replied March 2026 --- ### Powerful, User-Friendly, and Constantly Improving - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Funraise has been very positive. As our team continues learning the platform, we keep discovering more features and possibilities that can help strengthen our development operations. We are excited to continue growing with the platform and seeing future improvements and new tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Funraise has been very easy to learn and navigate, even for team members with different technical levels. The platform feels intuitive, user friendly, and flexible enough to support many areas of nonprofit development work. #### Cons There is still room for improvement in areas like volunteer management, event tools, and some reporting workflows. We also see opportunities for stronger integrations and automation between platforms and fundraising systems. --- ### Great institutional knowledge to compliment a helpful product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] and his team are very responsive. Not only is the technology that is used super helpful in moving donor experience, but the insight that [sensitive content hidden] and his team can provide is incredibly helpful! #### Cons none- totally would recommend! Thanks to [sensitive content hidden] and his team for being so receptive and supporting our organization in meeting our fundraising goals #### Vendor response Hi Jared! Thanks so much for your kind words. We appreciate you 💙 Replied November 2025 ---