--- title: "Funraise Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Funraise. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Funraise is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/funraise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [Funraise](https://www.softwareadvice.com/crm/funraise-profile/) / Funraise Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/funraise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/funraise-profile/alternatives/) # Funraise User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 122 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 79 reviews (65%) - 4 stars: 32 reviews (26%) - 3 stars: 6 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Funraise has streamlined our donor management process, allowing all our donations from various sources to be funneled to the same place - from donations through our website forms, to checks in the mail, to merchandise purchases on card swipers at events. - Today, we use the Funraise platform to solicit one-time gifts, monthly subscriptions, run emergency campaigns, host P2P fundraising, support Corporate Partnerships, and host small cultivation and fundraising events. - We have a large monthly donor base, and Funraise's functionality and security for recurring donations has supported this aspect of our fundraising so well. ### Most mentioned cons - The only thing that really makes it challenging is being able to log checks that we get each month as recurring gifts in the system. - Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. - Our drip campaign to donors will be way less attractive and effective using their emails. ## Funraise customer reviews Showing reviews 1-25 of 122 (page 1). ### Great product and great value - Overall rating: 5/5 - Reviewer: Lacy K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface of Funraise is incredibly easy for users of all levels. The supporter profile is very robust. Additionally, the support from the Funraise team is the best I've experienced. They are incredibly patient and kind, and are responsive to every question. They are always open to feedback and keep us very informed on new and updated features. The cost is very competitive and I feel like you get a very comprehensive system without blowing the budget. #### Cons The only con I've run into is on the custom domains and the service fee to have one for each site. It's not a deal breaker, obviously, but it would be nice to have it included in the package already. #### Reasons for choosing Funraise The pricing for what you get is more competitive and the sales support was more authentic and helpful. #### Reasons for switching to Funraise After the buy-out, Classy fees increased substantially, customer service declined, and we weren't getting a robust donor management platform that was needed. --- ### Nine Years with an Amazing Fundraising Platform - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Funraise for 9 years now, and overall have loved our experience. Funraise is an essential platform in our fundraising process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Funraise has streamlined our donor management process, allowing all our donations from various sources to be funneled to the same place - from donations through our website forms, to checks in the mail, to merchandise purchases on card swipers at events. The platform is so easy to use, and we are able to quickly find donor information and pull reports on giving and campaigns. We have a large monthly donor base, and Funraise's functionality and security for recurring donations has supported this aspect of our fundraising so well. It integrates smoothly with many of the other digital platforms we use. Funraise customer support is also great - I know that if I am having trouble with something, I will be able to get help from a real person quickly. #### Cons Funraise is not as customizable - you can't add your own data fields to track information outside of what Funraise has built in. #### Reasons for switching to Funraise The current platform we were using was not easy to use and we had to manually enter all the donations into Saleforce, whereas Funraise had the Salesforce integration and so many other features. --- ### The easiest yes! - Overall rating: 5/5 - Reviewer: Ashley J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Funraise is an incredible platform and one we use extensively. Not only do we utilize it on our website for general donations, but we use it for events, campaigns, and special giving programs. Highly recommend! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality and customer support of Funraise is unmatched! The donor CRM has incredibly helpful functions like relationship tracking and household grouping in addition to automated tasks, note taking abilities, event management, easy reporting, and more! They have great functions for fundraising capabilities and peer to peer support as well. The Funraise team is incredibly helpful and always working to make improvements to the software as tech evolves. #### Cons Their Intelligence software requires a steep learning curve for reporting, but it’s very useful once you understand it. The monthly reporting has its limitations with people who give monthly by check, but every platform has its weaknesses. #### Reasons for choosing Funraise Better functionality, design, and customer service. --- ### Over promise, under deliver - Overall rating: 1/5 - Reviewer: Brad N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Serious regret signing a multiple year contract. The promised importing process was time consuming and much less convenient than they claim, in addition to the notes above. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros So far, not much to like about this experience. Can't think of one thing they do better than other processors. #### Cons For a platform that both charges monthly fees and adds on platform fees (asking for more than 10% in some cases), the features that this company offers are very disappointing. They have a very slick marketing push that offers all these bells and whistles but when you dig in, they don't offer many standard things that others who don't charge offer. They charge extra for emails and their email editor is awful, very little ability to customize, add images, etc. Our drip campaign to donors will be way less attractive and effective using their emails. They require a complicated coding option to add foreign currencies and only offer progress bars on campaign pages, which are useless to us, and not on the forms themselves. Every single thing I've requested, I've been told they don't have that option or a complicated, user-unfriendly work around. #### Reasons for switching to Funraise I thought it had more functionality but that was incorrect #### Vendor response Hi Brad, thanks for your feedback and review. It's very helpful for our team to hear your experience. I've shared your feedback with the team. Please know that our team is here and ready to assist you. While we do appreciate your feedback, I want to clarify that your experience is unlike the experience of thousands of other customers. We have continued to offer you live sessions with our product experts to help you succeed with Funraise and I encourage you to take advantage of these sessions so we can help you. Regarding your fees, you have options with Funraise. If you would like to adjust your fee model, please reach out to us and we are happy to share your options and update your plan. Funraise's team is here to help and I believe you will be pleasantly surprised if you give us the opportunity to partner with you in your mission. Replied June 2026 --- ### Solid all‑in‑one fundraising platform for nonprofits - Overall rating: 4/5 - Reviewer: Deanne B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Funraise has been a strong fundraising and donor management platform for our small nonprofit. Once you get past the initial learning curve, the workflows for campaigns, online donations, and recurring giving are reliable and efficient. Our donors have a smooth giving experience, and it’s helpful to have donation data, donor profiles, and reporting in one place. The support team and educational resources give us confidence to expand how we’re using the product over time, even with limited internal tech capacity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Funraise is that it brings our core fundraising tools into one platform that is clearly built for nonprofits rather than generic ecommerce. The donation forms, peer‑to‑peer pages, and campaign sites look modern and are easy for donors to use, which has helped improve conversion and donor experience. The automation around recurring gifts, receipts, and basic donor follow‑ups saves a lot of admin time for a small team. I also really value the nonprofit‑savvy support and training resources (Funraise University, knowledge base, and customer success), which make it easier to get up and running even if you’re not deeply technical. #### Cons The main downside is the learning curve and some usability friction when you’re still new to the platform. Some tasks, like configuring email templates, managing images and links, or finding the right report view, can feel a bit unintuitive until you’ve done them a few times. Because Funraise is quite feature‑rich, you sometimes have to click through several areas to find the specific setting or data you need. I’d also love to see even smoother UX around email content editing and media handling so non‑technical users can move faster. #### Reasons for switching to Funraise We switched from SupporterHub to Funraise because we wanted a more modern, donor‑friendly giving experience and a platform that felt purpose‑built for digital fundraising. Funraise’s forms and campaign tools give us cleaner donation flows, better integration between campaigns and donor data, and a roadmap that’s more aligned with how we want to grow our online fundraising over time. --- ### Modern, Easy-to-Use Fundraising Platform - Overall rating: 5/5 - Reviewer: Luke W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a really positive experience. It’s a solid platform that makes fundraising easier both on the admin side and for donors. It’s helped streamline a lot of our processes and made things feel more polished and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience is really strong—everything from checkout to forms feels clean and easy. It’s intuitive for donors, which matters a lot. I also like the dashboard and reporting tools—they make it easy to track performance without digging around. Overall, it feels modern and built for how people actually give today. #### Cons The auction system feels a bit clunky compared to the rest of the platform. It’s not as intuitive and takes more effort to manage than it should. That said, it sounds like improvements are already in the works. #### Reasons for choosing Funraise Better price for better processing and better options #### Reasons for switching to Funraise Poor system with Donor Perfect and poor checkout process #### Vendor response Hi Luke! Thanks so much for your feedback. We're really glad to hear how easy the platform is to use for you and your team. Your feedback about auctions is heard as well, thanks for sharing these insights. We appreciate you 🤗 Replied April 2026 --- ### Exceeding Expectations - Overall rating: 5/5 - Reviewer: jae m. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To say I'm impressed is an understatement. The customer service has exceeded all of our expectations. Plus, the platform provides the exact features we need to run events, host auctions, track KPIs, and successfully build our donor list. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We reviewed several other options, but this platform was not only user-friendly but also promised the best support and was hyper-focused on our fundraising needs. #### Cons Honestly, my only concern at first was the learning curve. As a new team of three at a large nonprofit, we are pretty green and definitely overworked, so learning something new felt scary. But no matter how small my question is, the team is always there to help within minutes or hours. There are no ridiculous wait times, and the one-on-one training really made a difference! #### Reasons for switching to Funraise The price and the amount of personal support was better. #### Vendor response Hi Jae! Thank you for sharing your feedback. We are really glad to hear that your team is benefiting from Funraise's onboarding and support teams. We are excited to see what we will accomplish together :) Replied September 2026 --- ### Project manager experience with Funraise - Overall rating: 4/5 - Reviewer: Rees L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and onboard staff and get the results we needed very quickly. The more we use it, the more detailed our reports are which is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of donations in multi currencies. As our NPO organisation is worldwide and has 3x legal entities with different currencies it was essentail that the platform could receive different funds. #### Cons The campaigns are not as easy to use and seems more limiting. We rather create a custom page and insert a Funraise form. #### Reasons for switching to Funraise SalesForce upkeep was complex and we needed a developer. #### Vendor response Hi Rees, thanks for your review! We're really happy to hear that it's been easy for your team to accept donations in different currencies and that you are enjoying the platform. If you would like to schedule a working session with our team either for Salesforce guidance or a Campaign Site design, let us know! Funraise's customer team has expertise in these areas and we're happy to partner with you when needed. Thank you! We appreciate you 💙 Replied June 2026 --- ### Great Support - Overall rating: 4/5 - Reviewer: Kyle F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Funraise has been great. Their team has been responsive, we've found creating sites and giving forms easy, and we're ready to roll out the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Funraise team has been very hands-on during our onboarding process, which has helped us feel confident about the level of support we'll get with the platform. #### Cons Funraise has a lot of features that are really great for smaller nonprofits without established systems, CRM's, or email databases. For a larger organization, those "benefits" are less important. #### Reasons for switching to Funraise Concerns about donor data, lack of customer support, and several longstanding problems with their system #### Vendor response Hi Kyle! Thank you for your review and feedback. We're so happy to hear that your team felt supported during your onboarding and that you're enjoying Funraise's donor database features. We're excited to see what you all accomplish with Funraise. We appreciate you 💙 Replied June 2026 --- ### Development Coordinator TGTHR Review - Overall rating: 4/5 - Reviewer: Cailyn E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As someone newer to the organization it was an easy learning curve that makes my job a lot easier. We use it a lot and find it helpful. It is worth explaining to the board why we pay for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easily intergraded into the website and donor management tool we use. It is easy for staff management and helps take the work load off them freeing up capacity. It also has great easy reporting features. #### Cons The value for money is a bit high. As a nonprofit with a tight budget it is hard for us to justify to the board why we spend money on it to help with nonprofit fundraising. #### Vendor response Hi Cailyn! Thank you so much for your feedback and review. It's really great to hear that Funraise reporting tools are so easy and helpful for your team. We appreciate your feedback on cost and I have noted this feedback for the team. Replied September 2026 --- ### Giving us Room to Grow - Overall rating: 4/5 - Reviewer: Keri B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We appreciate the tools and coverage for most needs: peer to peer, campaigns, DAF and stocks, events and auctions. It’s helpful for a small shop to have this integrated into one platform. #### Cons Learning curve for events and messaging - it’s sparser than our last platform and it takes some time to build out. #### Reasons for choosing Funraise Comprehensive platform with better features #### Reasons for switching to Funraise No event and auction integration, campaigns were hard to duplicate and no DAF ease. Also way more expensive once purchased by gofundme. --- ### Things I wish I knew before signing up: - Overall rating: 2/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I wish we had gone with a different option. The sales pitch led me believe there were more options to customize the donor-facing communications (individual receipts, year-end receipts, But I think the biggest issue is that donor information is automatically overwritten if an existing donor makes a new online gift. There's no duplicate-checker, it will just overwrite the info you've entered or transferred, deleting previous addresses, allowing for typos, changing names, etc etc. It will make you not trust your data. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is fairly easy to use, particularly if you do not have complex needs. Do you just need to store a few donors and their gifts? This might work for you. The online donation forms also look very nice. #### Cons There are a few things that just don't make sense and probably won't work for your org if you have slightly-more-complex needs. Or married donors. Or don't want your existing data overwritten willy-nilly: -->There's no option for co-donors and 'household' receipts don't include household members. To get around that, you can enter donors as FirstName John & Jane Last Name Doe, but if Jane makes an online gift with the associated email address, any existing info is overwritten and all gifts now only have that one donor's name associated. There's no logical way within Funraise to handle donors who request receipts for joint gifts--if you follow the Funraise rules, someone is left off the receipt, and if you don't follow their rules, your data can be overwritten and you'd have no idea. There's no nuance for gifts made by couples, couples having different last names, etc etc. -->There's also no way to check for duplicates--if all of the info is different except the email address, existing info is just overwritten by new online gifts. If all of the info is the same except the email address, a new record is created. It does not alert you if either of those things happen. -->You cannot customize the email that is generated by a donor to alert someone that a gift was made in their honor. It's not particularly friendly. -->Cumulative year end receipts can only be generated for the prior year--there's no way to adjust the dates or how the data is presented. (This was a big selling point for us--the ability to easily send a year-end summary to donors.) -->There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date. Not life or death, but if you're entering past gifts, you're clicking around a ton (vs just being able to type 07/29/24). -->You cannot delete donor records. You can merge them if you know there's a duplicate. #### Reasons for choosing Funraise The donor-facing online giving forms do look very nice! And the sales pitch was convincing! I had anticipated more customization than there is. #### Reasons for switching to Funraise I did not like the customer service or features of the move to the new platform. #### Vendor response Hello Jessica 👋 Thank you for your detailed review and feedback. Your feedback is incredibly valuable to our team as it helps to guide our product roadmap as we continuously improve existing features and release new features based on the needs of thousands of nonprofit organizations using Funraise. Replied November 2024 --- ### Funraise is a wonderful addition to our nonprofit work - Overall rating: 5/5 - Reviewer: Jon B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] have been my go tos when anything goes wrong or when I want to see what can be going better. They are willing to hop on a call at a moments notice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and customer support the most. It is very easy to either find what you need to do or find someone to help you find it. #### Cons Sometimes some things can become unintegrated but again the team is always able to handle it quickly. #### Reasons for switching to Funraise Both of the things we switched from were not user friendly and did not allow for integration with SF. #### Vendor response It's our pleasure to work with you, Jon, and definitely our pleasure to work together toward better fundraising tools. Replied February 2022 --- ### Wonderful Product! - Overall rating: 5/5 - Reviewer: Melissa Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered We have been thrilled with Funraise and especially with our personal contact, [SENSITIVE CONTENT HIDDEN]. She is always available to answer our questions and was so patient with us when we were setting our account up. If [SENSITIVE CONTENT HIDDEN] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price. #### Cons We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign. #### Reasons for choosing Funraise We invited a member of the Funraise management to attend our board meeting to discuss in detail how the program works and especially the ease of use and found this to be the best fit at the best price. #### Vendor response Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth! Replied July 2020 --- ### A NIGHT AND DAY DIFFERENCE - Overall rating: 5/5 - Reviewer: Justin U. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software! #### Cons Honestly we have yet to experience anything negative about Funraise. #### Reasons for choosing Funraise We just loved the features and the customer service! #### Reasons for switching to Funraise We kept running into problems with the features and processes. Not user friendly at all! #### Vendor response Thank you for the feedback and encouragement! Our team does our best every day to bring you the best experience and tools possible. Thank you for your support and for the work you do! Replied December 2020 --- ### LOVE WORKING WITH [SENSITIVE CONTENT HIDDEN]! - Overall rating: 5/5 - Reviewer: Tareake R. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Funraise has been AMAZING. The opportunity to chat with [SENSITIVE CONTENT HIDDEN] and talk about fundraising strategies, but also [SENSITIVE CONTENT HIDDEN] is one of the best team members you have. I absolutely love working with her and she really helps make my job when it comes to fundraising run very smoothly. She is always available either through email or when scheduling meetings with her. I truly use her as a sounding board for fundraising campaigns and to understand how to best use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities. #### Cons Text-to-Give option would be helpful, especially with virtual events due to the pandemic. #### Reasons for choosing Funraise The brand at Funraise truly spoke to me. #### Reasons for switching to Funraise Didn't like the interface and didn't like that donors would have to go to a separate donation page to support our organization. #### Vendor response Thank you, Tareake! Iman and the rest of Team Funraise love working with you and seeing your impact on youth and the community. It's awesome to know we're speaking to the heart of organizations doing such empowering work. Replied July 2020 --- ### Funraise IS Fun! - Overall rating: 5/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience has been excellent. Customer support is always very helpful, and we like receiving the product updates so frequently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love that the free platform version gives us all the necessary tools we need to manage our donor database. The integration to our website is seamless, and the reports we can pull are very helpful. #### Cons We have the free version so we don't receive all the event management tools that we'd like to have access to. --- ### Easy to Use Platform with Excellent Support - Overall rating: 5/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Funraise has been very positive. The platform is simple to navigate, and the support from the team has been excellent. It’s been a helpful tool for managing fundraising efforts and getting campaigns up and running quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Funraise is how easy the platform is to use. The interface is very intuitive, which made getting started much less overwhelming. I also really appreciate having an account manager. He’s always friendly, professional, and available when I have questions or need help setting something up. Having that personal support has made a big difference, especially while learning the system. #### Cons My least favorite aspect is the cost. In the beginning, the level of support and guidance feels very worth it while you’re learning the platform. However, once you start to get the hang of everything, it makes you wonder if you’ll still need that same level of support long-term and whether the cost will continue to make sense. #### Reasons for switching to Funraise It didn't have all of the features I needed. #### Vendor response Hi Sarah! Thank you for your review and feedback. We're so glad to hear that your relationship with your account manager has been a big part of your experience with Funraise, that's our goal! We appreciate you 💙 Replied March 2026 --- ### Funraise Platform Is Easy to Use and Has Some Great Integrations - Overall rating: 5/5 - Reviewer: Jackie A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Platform is easy to learn and use and the Intelligence offerings are fantastic. Tony walked us through several specific reports that will be very helpful for our team going forward. Also excited to explore the new wealth screening offerings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Have been using the Funraise platform for over a year, but only recently started learning more about their Funraise Intelligence offerings, and have been thrilled at the reporting we're able to customize and the data insight it provides our team. #### Cons It's quite easy to have many duplicate records. Wish there was a way to prevent this from happening so frequently. Also wish there were more sophisticated ways of tracking certain soft credits such as DAF gifts in donor records. --- ### Off and Running! - Overall rating: 4/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good! We didn’t go about onboarding quite right bc we had a big event and focused on using it for the event but we are getting back to it and the data looks good! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pretty easy to use, the visibility of progress towards goals, the dashboard, the availability of support, the willingness to run down answers to questions where there isn’t certainty. #### Cons That you have to download and integrate lists to get to a hyper filtered data set rather than a portable of “if this” “and that. #### Vendor response Hi Heather, thank you for your feedback! We're so glad you are finding Funraise easy to use and that you're accessing the support team when needed. We appreciate your feedback about reporting and downloading lists. If you are interested in highly detailed filters and segments, Funraise does have a robust custom reporting and dashboarding feature called Fundraising Intelligence which can produce reports in the platform without the need to export data. We are happy to share a demo of this feature anytime! Thank you, we appreciate you 💙 Replied May 2026 --- ### Find Another CRM - Overall rating: 1/5 - Reviewer: Nancy P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not a good experience at all. We are moving on to another CRM. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is not much to like about it. It is very basic to use with minimal features. #### Cons With so many CRMs on the market at reasonable prices, Funraise is lagging way behind. It does not have many of the features found in standard CRM programs and the ones that are there are either very limited or cumbersome to use. #### Vendor response Hi Nancy 👋 Thank you for your review. Our team prioritizes our customer's feedback to improve our product — we appreciate your review. Funraise is recognized as one of the easiest to use fundraising platforms, so a member of our team will be reaching out to make sure you and your team have the knowledge and resources needed to excel with Funraise like our other customers. Funraise is a trusted online fundraising and donor management platform built with years of nonprofit experience. We look forward to sharing more with you soon and enabling you to take advantage of all Funraise has to offer. Replied December 2024 --- ### Nonprofit BEWARE - I would never recommend Funraise - Overall rating: 1/5 - Reviewer: Pastor Jim D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Initially great. Low fees and they promised everything and had voice conversations with their staff. Then, after signing, no more voice communication and they increased their rates and fees #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Originally they boasted low processing fees, then bait and switch to higher fees! #### Cons It's impossible to speak to anyone at their company unless you're a new client. I tried to cancel our account December 2023. They responded 5 days later saying they would cancel our account. I attempted to close our account via online Chat, left voice messages, and email correspondence. In July 2024, I had to pay a bank fee of $35 for a ACH stop payment transaction. Thankfully, I have a trail of email responses to show our bank in good faith we attempted to close our account with Funraise #### Vendor response Thank you for your review, Pastor Jim. Your feedback is highly valued here at Funraise and your experience will contribute to the continued growth of Funraise and our customer services processes — Thank you. The experience you've detailed in your review is surprising to our team as it is quite different than the experience of other customers. The quality of our product and our support is the highest priority here at Funraise. Funraise is consistently awarded for the quality of our support and customer service. Our team is absolutely here to help whenever you need us through chat, email, and our service portal. If you are experiencing any issue with your account please reach us directly at support@funraise.org — we are ready and happy to assist you. Thank you again for your feedback. Replied July 2024 --- ### Positive! - Overall rating: 5/5 - Reviewer: Nikole L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product is well designed with all the features I need to support my team across the globe. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Funraise! Their customer service is top notch—they are always checking in on you to ensure you have what you need to be successful in fundraising. They come out with updates and new features frequently which allows us to do our job well. #### Cons Some features that are compulsory for any CRM are add-on's which are priced quite high. As a small nonprofit, I had hoped to be privy to functionalities that can help us see our database better, but the fee is quite hefty. #### Vendor response Thank you so much! We love you and the work that your organization is doing. Keep it up, and keep the feedback coming! Replied March 2020 --- ### Great fundraising platform for small and startup NGOs - Overall rating: 4/5 - Reviewer: Victoria W. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard is easy to navigate and highly intuitive. Funraise's customer success team and technical/development team are all super responsive and always willing to go above and beyond to answer questions or solve challenges. The forms are easy to embed on our own website and take minutes to set up. Their entire team is very approachable and open; we could get in touch with the head of the company if we truly needed to. #### Cons I wish forms were more customizable, that the Salesforce-Funraise integration was stronger, that we could customize automated emails more (like the failed payment emails, I wish I could re-send those as needed). #### Vendor response Thanks for the feedback! We agree that our customer success team and technical support team are out of this world. And we'll keep working on the integrations and customizabilitywe can always do better! Replied January 2021 --- ### The most quality-for-cost we've experienced - Overall rating: 4/5 - Reviewer: John W. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy. #### Cons Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/funraise-profile/reviews/?page=2) --- Funraise Reviews, Pros and Cons - 2026 Software Advice