About Fuze

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops.

Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based video conferencing systems from leading hardware vendors.

Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. For instance, use...


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43 Reviews of Fuze

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December 2017

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D. SKye from Micro Focus

Verified Reviewer

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2017

Enterprise level telephony, in the cloud

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Pros

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Cons

Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

October 2020

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Jonathan from Wenham Carter

Verified Reviewer

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2020

Everything we wanted

Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT.

Pros

Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works.

Cons

the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams.

Reasons for Choosing Fuze

8x8 was more expensive and although the product was well integrated, users didn't like the UI. RingCentral - chat and calling were not integrated. Again UI not as good as Dialpad - we liked this - good UI, but were concerned by the size of the business in Europe and ability to support us. Aircall - promising but seemed more geared to <10 users and startups.

Reasons for Switching to Fuze

NFON UI on PC was dreadful and it was calling only -- wanted to integrate calling (internal and external), chat. At the time (pre-COVID) we did not specifically want video conference although we added that later.

August 2018

Ikaika from SECURITY METRICS

Company Size: 201-500 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

August 2018

Keep Looking

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Pros

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Cons

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

December 2020

Evelina from USRobotics

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

Love the flexibility

I love the software, I love what you have done with it since we first started. Overall I am pleased with the service. I think you need to work on quality of call especially for international calls, customer service and billing also need more work but you are heading in a good direction from where you started.

Pros

With any software I feel that there is always room for improvement, but I think Fuze as been improving the software week by week, month by month. I think currently I love how easy it is to take a call from anywhere. During a mandatory shut down in our state, we were able to route our main switch calls and take them from home off our our cell phones. That was unheard of just a bit ago. I love the you made transferring calls easy from the mobile app so we are easily able to get call to co-worker spread out working in their own homes. Our business didn't pause for even on minute during this time and that is very much appreciated.

Cons

I think my only issue is quality of a calls, especially for international calls. A big chunk of our business is international and I hate using Fuse for international calls. All the calls seem mumbled so it is very hard to understand but when we use other software we don't have the same problems. We find ourselves using teams and other services but it would be nice to be able to be consistent and not switch from one service to other.

Reasons for Switching to Fuze

Decision made by our parent company but overall I have been please with it.

December 2018

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José Elías from Grupo Desarrollo Infraestructura

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

December 2018

Great substitute for Skype

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Pros

What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch.

Cons

What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes.

December 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

December 2020

Fuze for project tracking

Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual setting. Many people from different offices and cities can all review the same documents.

Pros

It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.

Cons

Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.

November 2020

Holly from SourceBreaker

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

November 2020

Fuze -

Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe there are improvements that could be made to the functionality, to make notifications easier to identify

Pros

I like the ease of transferring calls across to other users easily, whilst the caller is on hold. The functionality of being able to share screens is also really great when speaking with teammates internally, particularly now we are working from home more often. I also really like the chrome extension which speeds up calling!

Cons

The chat function, although useful, I find can often be missed - notifications are not obvious and can be lost amongst the calls coming in - it would be good to have this as a separate tab and for notifications to be more identifiable. I often find issues with call audio not connecting with Fuza, so often have to restart the software.

December 2020

Jared from Volunteer Behavioral Health

Company Size: 501-1,000 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2020

Excellent System in a Pandemic World

Pros

The IM system within Fuze has always been great. Even in a prepandemic world it was great for ease of use around the office and easily staying in touch with other team members. In the pandemic Telehealth landscape, its ease of use and great interface has really stuck out and shined. It's easy to use contact list, voicemail access, and simultaneous connection to both my desktop and mobile phone have allowed me to stay on top of things in the uncertain world we face currently.

Cons

Video calls could use some work. Unless this feature is blocked by admin, it would be helpful to set video conferences and calls of my own volition.

December 2020

Steve from UNICOM Systems, Inc.

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Fuze review

UNICOM has been using Fuze for 5+ years and have been expanding its deployment to other divisions of out global business. If it was not providing real value to the company we would not be expanding.

Pros

The flexibility Fuze provides our global business is extremely beneficial.

Cons

The reporting and other back end management still needs a lot of work. Managing call flows is pretty awful. No ability to import/export configuration or save revisions. Would REALLY like the ability to change to full screen when in a Fuze Meeting. Been asking for that functionality for years.

Reasons for Choosing Fuze

Ease of use and functionality.

December 2020

Andrew from UNICOM Systems, Inc.

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2020

Fuze User and Admin

Works well for the most part. Biggest complaints are surrounding call/meeting quality.

Pros

Fuze integrates well across different devices. Meetings are easy to setup via the app or Outlook.

Cons

Call quality can be hit and miss. App does have glitches at times on outlook, updates can crash the application where it needs to be uninstalled/cleaned before it is installed again.

September 2019

Sam from Oliver James Associates

Company Size: 201-500 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

A must have tool in your business!

The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool. Fuze makes everything so much easier, it's convenient and i've found you're more likely to get an instant response (which definitely beats waiting for people to read/respond to their emails).

Pros

Fuze is an absolutely brilliant software as it allows people to stay connected globally 24/7 without having lots of online tools/apps or a physical phone cluttering up your desk. Everyone in the business uses it daily for phone calls, meetings, screen shares, group messaging and so much more. One of my favourite features is the 'share screen' option you have when you're in a meeting. I find it to be extremely beneficial as it allows you to convey information clearly and efficiently. Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in). Finally, I also like the shared note section you can have with another person, this is perfect for putting meeting times, notes, anything else you are wanting to share.

Cons

The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis.

November 2019

Anelia from Thomas Thor

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

2.0

Functionality

4.0

November 2019

Very good software for audio and video calls, messaging and conference calls

An overall very good tool that I still use daily and enjoy better than a regular phone for having many calls daily. Definitely worth trying if you are considering different phone options.

Pros

I like the function to share your screen when having a meeting, I use it all the time when talking with colleagues across other offices. Can be useful for troubleshooting, training and support, so it saves time and effort.

Cons

I don't like that it often bugs and especially the lack of easy to reach customer support, I have had issues on multiple occassions that support didn't really help with (they wanted tickets, logs and when I sent them everything they still didn't understand my problem).

Reasons for Switching to Fuze

We switched from regular desk phones, so we made a transition to a more modern way of working.

December 2018

User Profile Picture

Greg from Civil Air Patrol

Verified Reviewer

Company Size: 51-200 employees

Industry: Aviation & Aerospace

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

December 2018

Decent product with growing pricetag...

Fuze was a great product for my team...even with the difficulties in the middle of our time using the product. It did a great job for our teleconferencing needs, with shared desktop. We'd still be with them if the company had been more reasonable and served us like customers.

Pros

We used Fuze for our Team Meetings on a geographically dispersed team. In the early days of our use of Fuze, it served our needs well. We were transferring from the "Big Boys" on the street because of their escalating costs for the same service. Fuze was great. In the middle of our journey we started having issues with updates and other issues that slowed our team meetings. Later in the journey, it came back and was rock solid.

Cons

1. Issues with upgrades and sound quality at times. 2. Once they got their issues worked out, they caused their prices to skyrocket and their business model changed and they wanted to "demo" the product to re-do our contract. We'd been USING the product for years! They wouldn't tell us pricing structure without a pitch. No time for such nonsense! Finally, they wrote and announced that our product offering was going to end....in TWO WEEKS! Done. They lost us there.

February 2019

Harry from CD Recruitment

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Used for 5 years now and still getting better, support are amazing

We needed to move to a system that offered features, scale, good price and support and where we would have business continuity. It offers flexible working and a more agile and mobile workforce. As the tital we are 5 years in and still feel that we are growing with the product.

Pros

Ease of use and continued feature development and deployment. Support sort things out asap and will do their best to make the product work how you need it to. Mobile App and Softphone add business flex that we needed.

Cons

The base level of call analytics is not quite flexible enough for our use but that is very unique.

December 2019

James from SAS International

Company Size: 501-1,000 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Superb Unified Communications platform

We are now collaborating across Departments and the company. We have achieved much greater levels of communication across the business. We have also solved a major problem with on premise PBX systems that were failing

Pros

I love the scaleability and flexibility. The collaboration we are able to achieve across the company now is amazing

Cons

Support has taken some time to get to where it needs to be

Reasons for Choosing Fuze

Price and the help of the engineers and pre-sales teams who really understood our needs and requirements

April 2018

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Oscar from Spectranet Limited

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Effective conference platform.

Pros

Fuze is a cloud-based unified communications platform and because it is based in the cloud ; it makes it easy for me to access it wherever I may be. It empowers productivity and delivers insights across my organization by allowing us access its simplified business voice communication tool, dynamic video conferencing, and hands-on collaboration feature.In summary , Fuze enable my company's workforce to communicate seamlessly at anytime and without any device restriction.

Cons

Will be interesting to have more screens available in the screen sharing option.Also the aesthetic is quite poor ,I think it can much more vibrant.

November 2018

User Profile Picture

Nick from Fort Dearborn Company

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Printing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

A great software for Unified Communication!

We are using Fuze as a single platform to for voice and instant messaging. We've had little to no problems with the voice piece and the IM piece works great, but we've had issues with user adoption of the app. Make sure that if you're deploying you have a solid user adoption strategy! Overall, a great replacement over standard PBX phone systems or the complexity of Cisco VOIP solutions.

Pros

The software is continually being updated with features and functionality requested by users. They listen to complaints and improvement requests and take them seriously!

Cons

Some of the functionality is not as straightforward to use as it should be. It can integrate contacts from other sources, but sometimes does a poor job.

July 2019

Leidy from Micro Focus

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Using Fuze to have meetings/chat

I have a lot of benefits because I can have meetings and also I can chat with my colleagues and see their status in real time. I really like to use the new funcionality to search an specific text in all my chat's list.

Pros

I really like that I can use Fuze in my laptop and my mobile, also I can set up meetings with my colleagues in the application or using Outlook. Also when you setup a meeting, fuze provide you a link and you can share the link with whoever you want. When you are in a meeting you can record it and later share the link.

Cons

I think that we can enhance the performance, for software products we should try to enhance this topic in every release.

February 2019

Maired from PTC

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Using Fuze

Issues we had were mainly with the Polycom's. we have 3. In the 2.5 years we are here in the Dublin office 2 have been replaced very quickly so very happy with the service.

Pros

Ease of use and when there is an issue prompt response of support team.

Cons

took me a while to get used to using the headphones but all good now

April 2020

Paul from Growth Acceleration Partners

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excellent for work from home

Pros

I love it because is the best tool when you are working from home, you can call your team and make videocalls.

Cons

Everything is fine with the tool, no complains.

Response from Fuze

Replied April 2020

Thanks for the review, Paul! We appreciate the honest feedback.