About Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as convertin...

Giva Pricing

Team: $29/month Business: $39/month Professional: $69/month

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

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Giva User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 37 reviews

Paul

Rochester Electronics LLC

Verified reviewer

Company size: 201-500 employees

Industry: Semiconductors

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2021

Outstanding Product-Easy to Deployed-High Functionality for Future Growth

We like that we get all the ITSM modules for the same price in a product bundle, but that we use only IT Change Management since we use an outsourcer with their own tool responsible for incident and problem management. It is nice to know we also have the flexibility to expand into other Giva modules. Our [SENSITIVE CONTENT] had very positive feedback on Giva and supported the decision to purchase it.

Pros

Our goal was to make the change management process more available across our entire organization. With Giva it is now much easier to be running a compliant organization since it is easy to submit an RFC and follow it through the approval and implementation process. By leveraging Giva’s hosting platform, our key partners and external contractors are also part of the process, and we can all seamlessly work together in one single pane of glass. With Giva’s dashboards and reporting, we are better prepared for internal and external audits. Our latest (external) audit went well and the Giva solution received positive feedback! We love the integrated change calendar feature. We can now see a high-level summary and full visibility across our entire organization of all IT changes. This is an excellent tool to help us plan and also prevent change conflicts and overlapping implementation windows that might impact each other. It was easy to start using Giva and the deployment was very smooth. Giva’s cloud only application is intuitive and it just took me a couple our hours to get us to a “soft” launch stage. After that we listened to feedback from our teams and easily made customizations and modifications in the Giva platform. There are some good training resources such as videos to help explain important nuances. The application is well organized. To launch Giva, I just had to pick fields that I wanted and also quickly modify menus that were already filled with defaults.

Cons

We have no negatives about Giva at this point in our experience!

Reasons for choosing Giva

Giva technical support is always quick to respond to any questions. My account manager is also readily available for technical questions even after we signed the Order Form and we appreciated that very much. It was a challenge to find other vendors that offered only IT Change Management and not all the other ITIL products integrated together. Giva offers only IT Change Management, if desired. There are other vendors; some simple and less expensive and some more complex and expensive. Giva is an excellent value for us. Giva seeks product feedback from me and the Company has the “DNA” for continuous product improvement. Giva was an excellent choice, and we are very happy with it!

James

Epilepsy-Pralid, Inc.

Verified reviewer

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed November 2020

50% Increase in My Productivity & Giva is 70% faster than KACE, Spiceworks, AutoTask-Less Clicks

I like the home page dashboard where I can add as many widgets as desired and resize them all to my liking I’ve not seen a software in the cloud with that function at Giva’s value orientated price point. The Dashboard has helped me increase my productivity by about 50%. The case/ticket Macro and Auto Close features will enable us to quickly effect many changes to speed resolution and increase customer satisfaction. The Scheduled Tasks features will help us unify maintenance and checks ups and serve as a way to never forget deadlines.

Pros

Our experience with Giva has been exceptional. It is super easy to get up and running right “out of the box”. There is depth to the configuration options, but it’s presented in a way that’s incremental and easy to understand. We can do as much customization as desired to get initially started and then do more advanced options as we grow into them. Although there’s a library of video tutorials and training materials, I became highly productive with Giva after just 3 days without using any learning materials. In our past experience using other systems it’s taken us many weeks to become productive. We compared Giva to KACE 1000 by Quest, Spiceworks, AutoTask and others. Giva’s user interface is considerably more elegant, well designed and easy to look at all day.

Cons

Not anything negative for right now. It's been a great experience learning and using Giva.

Reasons for choosing Giva

The reports have been super helpful to allow us to monitor the results of our work with excellent metrics. We now have saved about 6 hours per month using Giva reports vs. our prior system. All the reports are real time, even when you drill down and do edits. The reports quickly refresh reflecting the latest updates. Using Giva, we’ve increased our productivity by about 50%. Giva is about 70% faster than KACE 1000 and about 40% faster than AutoTask since there is much less clicking and better screen organization and workflow. It’s much faster to create a case in Giva since a lot of auto filling done by the system. We are very happy with our decision to purchase Giva!

Anonymous

Verified reviewer

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed April 2019

IT/Ecomm Management

Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.

Pros

I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.

Cons

I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.

Angel

eAssist Dental Solutions

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2020

BIG increase in customer satisfaction, rolled out self-service portal to 900 people over weekend

We evaluated ZenDesk, Salesforce.com, Freshdesk and Zoho before deciding on Giva. Giva was the only vendor that met all of our function requirements and it’s also the easiest to use. We never heard of Giva before, but we were very impressed when we did a deep dive and thorough 30-day trial. We did not even have to talk to a sales rep for the longest time since it was so easy to configure and get information from the web site. Giva is also much more fairly priced with a bundle of all modules which included all functionality. Other vendors carve up their products and try to extract extra money. The Dashboards and reports are phenomenal. We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth. All of those pain points have gone away. I meet with our senior leadership on a regular basis and can now present real-time reports. We like the multiple independent service desk function and may deploy it to other departments like Customer Service and HR to get the same benefits that we’ve realized in IT.

Pros

Deploying Giva has been a monumental win for our IT organization. The ROI generated has been tremendous. Giva has given us operational transparency and allows our teams to better collaborate. The HIPAA compliant application is very user friendly which allowed us to quickly roll out the employee self-service portal to 900 people with limited training. The comprehensive library of free video tutorials allowed our folks to learn at their own pace and prepare for the transition. We shut down our old system on a Friday and went live with Giva on Monday without a glitch. One of the business results is that now we are earning a 4.8 rating (out of 5) on our customer satisfaction surveys from Giva. That has been a very big turnaround in the level of satisfaction and mostly attributable to our move to Giva.

Cons

It was very easy to get up and running on Giva and many other products were so more difficult. So, no "Cons" for GIva.

Reasons for choosing Giva

We looked at reviews and saw that Giva has exceptional customer service and they keep putting out new releases every 3 weeks. They are an agile shop and we like that.

Ken

Brightview Health

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed March 2020

Excellent Dashboards and Reports; Fantastic Customer Service

We have been very successful in getting our employees to use the Giva self-help portal to help them quickly find solutions to their problems, and if they can’t, then they can easily open up a case online. Also, we use Giva for our off boarding and moves and the result is that it’s now much more smooth and efficient. We love the drag and drop widgets on the Dashboard. Everybody has their own custom home page Dashboard so they can focus on what’s important to them. We also depend upon the email alerts which can be configured with business rules that delivers information to the right person and groups for escalation, if necessary. It was easy to get up and running on Giva and it’s very scalable so as we expand Giva can meet our future features/functions and workflow requirements. There’s a lot of functionality in Giva that we do not use today, but we know we will grow into it in the future such as Macros, Autoclose, etc. We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

Pros

Our business is in healthcare so we needed HIPAA compliance, excellent reports/dashboards and the system had to be easy and quick to deploy and use by our employees. We support 400 employees across 13 geographically dispersed substance abuse recovery centers and we are on a fast growth track to soon have 30 centers. Our IT and Facilities staff and 400 employees are very happy with Giva. Now we are hitting 100% of our service level agreement targets with approximately 800 cases per month. We are doing this with just a small team of IT and Facilities people using Giva. The metrics and analytics from Repots are fantastic and we present them to leadership twice per month so the entire organization is well appraised of the volume and complexity of our work and any hot issues. We are using Giva’s multiple service desk function to segregate the work of two departments. IT and Facilities each have a separate and uniquely configured service desk so they can both focus on their cases and view relevant home page Dashboards and Reports. We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

Cons

It does all we need it to do right now and we can grow into it as well.

Reasons for choosing Giva

Dashboards and reporting are extraordinary, easier to get up and running, better customer service and support, great experience during trial.

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