--- title: "Glue Up Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Glue Up. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Glue Up is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/glue-up-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Tracking Software](https://www.softwareadvice.com/crm/sales-tracking-comparison/) / [Glue Up](https://www.softwareadvice.com/crm/glue-up-profile/) / Glue Up Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/glue-up-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/glue-up-profile/alternatives/) # Glue Up User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 198 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 126 reviews (64%) - 4 stars: 58 reviews (29%) - 3 stars: 5 reviews (3%) - 2 stars: 4 reviews (2%) - 1 star: 5 reviews (3%) ### Most mentioned pros - It has made it incredibly easy for our members to renew their membership independently. After renewal links were sent to eligible members, approximately 70% renewed their membership within the first 24 hours of receiving the link. - I also really like the Facebook style community forum functionality and ability to create events for your community. - Glue Up has been a valuable tool for our organization, offering a wide range of features that help us manage memberships, host virtual events, and build micro websites—all within one platform. ### Most mentioned cons - The event ticketing functionality is also very limited in the data it collects and how you can run ticketing, add-ons and session registration. If you care about your branding, want to use this as a high functioning CRM system which can send well designed emails to all email hosts, and you expect a lot out of your events ticketing and platform management then GlueUp isn't for you. - The EDM system is incredibly dated, lacks programability and design functionality, is clunky, and if you want to do anything more than write some text it severely falls down - it cannot manage images and emails do not come through in high res or correct formatting in Microsoft Outlook. - Navigating around is slow and difficult; members information is difficult to organize; reporting functionality is very basic, limited to filters; information is scattered, not allowing you to compare and analyze critical data; email builder is awful; deliverability is bad; website content management is locked down so you have to wait two weeks to make any type of update; customer support is slow and terrible, revolving door of new staff and account managers. ## Glue Up customer reviews Showing reviews 1-25 of 198 (page 1). ### We Left Glue Up—and Now We’re Considering Coming Back - Overall rating: 5/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Glue Up was positive, particularly from a technology and member-engagement perspective. We ultimately transitioned away because our customer service experience had become a significant frustration, not because we were dissatisfied with the overall platform. Since transitioning, we have gained a different perspective on what matters most in a CRM. We have seen decreased engagement in our member portal, and our members have experienced more friction navigating community features and registering for events. It has made us appreciate how intuitive and accessible Glue Up was for our community. While there are still areas we would like to see strengthened, particularly back-end financial reporting and customer support, we miss the overall Glue Up experience enough that we are considering returning. For us, the biggest question is whether the customer service and support experience has improved enough to match the quality of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We honestly miss Glue Up. The platform itself was modern, intuitive, and easy for both our members and our team to navigate. The mobile app and community features were especially strong. Members could easily post, interact with one another, register for events, and stay engaged directly within the app. Glue Up also included many of the tools we needed—email communications, surveys/forms, event management, membership management, and community engagement—without requiring us to add multiple separate modules. After transitioning to another CRM, we have an even greater appreciation for how seamless and user-friendly the Glue Up experience was, particularly for our members. #### Cons Customer service was ultimately the reason we left Glue Up. Unfortunately, our experience with support did not match the quality of the platform. Getting issues resolved could be frustrating, and we did not always feel adequately supported when problems arose. There were also areas where we wanted stronger back-end financial reporting and more detailed visibility into transactions. However, those limitations alone would not have caused us to leave. If our customer service experience had been better, we likely would have remained with Glue Up. #### Reasons for choosing Glue Up Price, Great customer service, met org needs with room to grow --- ### Glue Up is Dedicated to You - Overall rating: 5/5 - Reviewer: Tania M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered From my sales person [sensitive content hidden] , who met with me multiple times to make sure I knew what I was agreeing to, to [sensitive content hidden] all of the people have been incredibly patient, nice, and eager to help. It really did make the process pretty painless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our CRM onboarding team was knowledgeable, dedicated, and went to great extremes to get us up to speed, answer questions, and prepare us to be successful. [sensitive content hidden] were a dynamic duo. This stuff can be complex and a huge headache, but they made it enjoyable and did an incredible job for us. We would highly recommend Glue Up and their services and team mentality! #### Cons The only con I would relay would be that the technical meetings...the "how to's" along with the MY Glue Up development trainings, could be a little more in-depth and step-by-step. There are a lot of assumption that comes into play when someone is delivering the educational pieces, and a little more specificity would be helpful, in my opinion. That being said, there are many resources, and it's great that you can go back in and take the training any time, and in addition, work with tech support if you still have challenges or unanswered questions. #### Reasons for choosing Glue Up The Value, support and the fact that they wanted to partner with us as well. #### Reasons for switching to Glue Up We got stuck with this when I came on as the new ED, and it was very limited. --- ### glueupden2112 - Overall rating: 5/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support and onboarding team was very responsive and very knowledgeable. this all-in-one platform a great comprehensive solution. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The event registration process, ticketing and ability to manage both virtual and in-person events in one platform. #### Cons migrating my organization from another system was challenging while importing data and configuring the platform. --- ### Great for basic member management but not as a CRM system or events ticketing platform - Overall rating: 2/5 - Reviewer: Chloe R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The chapter management functionality within the overall system is great. I also really like the Facebook style community forum functionality and ability to create events for your community. #### Cons There is a lot not to like however compared to other membership management systems. The EDM system is incredibly dated, lacks programability and design functionality, is clunky, and if you want to do anything more than write some text it severely falls down - it cannot manage images and emails do not come through in high res or correct formatting in Microsoft Outlook. The event page lacks adaptability if you want to create well designed event landing pages with your own branding. The event ticketing functionality is also very limited in the data it collects and how you can run ticketing, add-ons and session registration. If you care about your branding, want to use this as a high functioning CRM system which can send well designed emails to all email hosts, and you expect a lot out of your events ticketing and platform management then GlueUp isn't for you. It is great for taking member payments and registrations but otherwise it is overly complex with a lot of unnecessary bells and whistles without meeting basic association management comms, marketing and event requirements. #### Reasons for switching to Glue Up Seeking a system that integrated with Xero. --- ### Easy Onboarding-- Excited to Go Live! - Overall rating: 5/5 - Reviewer: Bob T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Onboarding and web development have been supportive. I'm excited to get started and rolling out a more robust engagement experience for my members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Onboarding has been well thought out and easy to implement. The process made it easy to get to a go-live status. I like how clean the database is and how quickly I can find member and contact information. I also love that all my email management, event management and communities are in one place. Great value. #### Cons It would be nice for some of the modules to mimic functionality in email or event builder systems. But the modules can do all the same things, just a few more steps. #### Reasons for choosing Glue Up Best fit out of the box to our membership situation and needs. --- ### Easy to use professional member and event application - Overall rating: 5/5 - Reviewer: Tamsin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have found all the staff, sales, implementation, account management and support very helpful. They are patient and timely. The membership management and event management (including all connections to the finance application) work well. They give you great visibility and look very professional. Users can easily access their event registrations and membership invoices, and it is easy to communicate via the email templates. Although a little basic, they really do cover everything you should need. The easy-to-market event templates have saved us so much time. This is a great application and a great value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Event Management and Contact Management were easy for the user to navigate and integrate into our website. #### Cons Although integration was quite simple, you did have to (with Glueup's help) integrate and set up on your own. #### Reasons for choosing Glue Up It was too simple and did not look professional #### Reasons for switching to Glue Up Veryconnect was not suitable for our society, although it does have positives we found it was not working and fixes and costs kept going up. --- ### Multiple features with good customer support - Overall rating: 4/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Glue Up staff is friendly and helpful. Having a platform that connects an online community, events and membership in one location is very helpful for our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Glue Up is constantly adding and refining new features and has excellent customer support. The member community platform is well designed. #### Cons Managing contacts in the database is a learning curve. There are multiple places a contact exists which isn't always intuitive. #### Reasons for switching to Glue Up A more user friendly interface, functional event management and the option for a dedicated online member community platform. --- ### Great CRM/Portal/App for the Price - Overall rating: 4/5 - Reviewer: Shay R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Glue Up was very positive! The software is modern and user friendly with a lot of customization to the data collected and displayed. Staff are great and the onboard process was pretty well documented and largely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software interface for users is very modern and the social media-style community makes the experience very approachable. The workflow and automation for membership is going to make my life, come renewal time, SO much easier. Price was very reasonable for all it includes! #### Cons We were sold on the promise of a couple features that weren't actually available so that was frustrating (ex. shopping cart for purchase of tickets to multiple different events). I also wish the integration with QBO was more robust for custom invoices. #### Reasons for choosing Glue Up Best balance of price and features compared to other products considered. #### Reasons for switching to Glue Up No native community platform and other limitations for our team. --- ### Glue Up: Serve your membership better! - Overall rating: 5/5 - Reviewer: Mark E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had considerable experience in almost every module in Glue up (1+ year) and I can say that I appreciate the contacts and event data gathering that assists us in reaching our equity goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like Glue Up for the ability to integrate several different areas of work into one platform, simplifying tasks and data. #### Cons Some features are not available yet, or are pretty basic. ( follow up surveys) Some advances features require an upgrade to your plan. #### Reasons for switching to Glue Up Appeared simple, but was not. Low adoption by staff. --- ### Slow, bulky, restrictive and cumbersome. - Overall rating: 1/5 - Reviewer: Nishan A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered This platform tries to do it all for associations and does no one thing well and almost everything poorly. Navigating around is slow and difficult; members information is difficult to organize; reporting functionality is very basic, limited to filters; information is scattered, not allowing you to compare and analyze critical data; email builder is awful; deliverability is bad; website content management is locked down so you have to wait two weeks to make any type of update; customer support is slow and terrible, revolving door of new staff and account managers. Don’t be fooled by the low annual fee, you will pay for it either by having to hire consultants or additional staff to manage it for you, or spend all of your time trying to figure out how this slow, bulky, cumbersome thing works. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It’s easy to access your members and contacts, but that’s it. They’ve put a lot of thought into functionality and set it up logically, unfortunately not from a simple user experience point of view. #### Cons No flexibility; difficult to navigate; cannot customize many of the communications messages; website content management is very restrictive; customer support responsiveness is extremely slow. #### Reasons for switching to Glue Up WildApricot is archaic and it doesn’t look like they are investing in modernization. --- ### Excellent platform - Overall rating: 5/5 - Reviewer: Mark A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We have had a wonderful experience. Easy to use. Transitioning to the CRM was efficient and the end use support has been great! While we are still learning about the system, we are happier by the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Seamless transition Excellent support Great platform for us as an association of professionals to connect #### Cons Nothing - Glue Up has been fantastic since we started. There is literally no reason to complain about anything. #### Reasons for switching to Glue Up Their service was poor and not meeting our standards --- ### Recommended CRM system - Overall rating: 5/5 - Reviewer: Emma F. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Glue up is positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and holds a lot of information that can be adapted to make it relevant to your company needs #### Cons At the moment, certain features are manual (merge duplicates), which can be time consuming with updates. A lot of these come from exciting companies that are already in Glue-up not automatically 'popping up' when a contact starts typing their company name #### Reasons for switching to Glue Up I wasn't employed by the company at the time of the switch --- ### Glue Up is the CRM your organizations needs! - Overall rating: 4/5 - Reviewer: Nicholas S. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Glue Up has been wonderful. The customer service is excellent and the Glue Up team is continuously evaluating and implementing ways to improve the platform. Glue Up holds quarterly webinars to update their customers on everything they are doing while allowing them to ask questions directly to the CEO, which is a nice touch. Glue Up also has tons of resources and training videos/webinars to help members of your organization get equipped with using the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Glue Up is a great solution for connecting your database with your various forms of electronic communications as well as your website. It's an awesome CRM platform for membership-based organizations! #### Cons While it's great that Glue Up is designed to be an all-in-one platform, there are limitations to things like website and email design, along with setting up events with landing pages. It gives you the basics, but it would be nice if Glue Up could match some of the customization and creative options that other platforms can. #### Reasons for choosing Glue Up Glue Up appeared to offer more options and be the most innovative as a CRM. Their pricing is also very fair for the products that they offer. --- ### GlueUp is a great all in one membership manager - Overall rating: 4/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our GlueUP experiences has plenty of positives including the ability to bring everything under one roof and allow our memberships team to clearly see all contacts and members without constant export and import/sync with other software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros GlueUp is a all in one membership software, which enables us to do events, sell membership, Email campaigns and CRM. #### Cons Some email marketing functionality is still a little clunky as compared with other purely email marketing software. #### Reasons for choosing Glue Up all in one solution events, CRM, email, memebership management #### Reasons for switching to Glue Up all in one solution events, CRM, email, memebership management --- ### GlueUp to a very good experience. - Overall rating: 5/5 - Reviewer: Marcelo William B. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service and perfect price. I'm able to perform my duties with excellence, and the members of my Chamber are thrilled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Glue Up is its user-friendly interface and the seamless integration of multiple event and membership management tools. The platform makes it incredibly easy to organize events, communicate with members, and track engagement—all in one place. The automation features save me a significant amount of time, allowing me to focus on building stronger relationships within our community. Additionally, I am impressed by the responsive customer support and the regular updates that continually enhance the platform’s functionality. Glue Up truly understands the needs of organizations like ours and provides solutions that help us grow and succeed #### Cons 1. I have to sign in several times due to security measures. I agree with the security; however, you must leave at least a couple of months without deleting the information. --- ### Amazing tool and customer service - Overall rating: 5/5 - Reviewer: Ana d. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform offers an impressive range of functionalities that significantly streamline our work, and the customer service team is always extremely efficient and responsive. #### Cons With so many functionalities, it can take some time to fully explore and understand all the features, especially for new users, but once familiar, the platform works very smoothly. --- ### Glue Up Review - Overall rating: 5/5 - Reviewer: Jeremy G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We enjoy using the platform and are grateful to our personal Glue Up support team [sensitive content hidden] and [sensitive content hidden] for their ongoing support and kindness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having all our contacts and memberships in the same place makes it easier to manage, the campaign module allows for nice personalisation of mailings, and the events platform is really well developed and gives our events a professional and cool outlook. #### Cons The platform sometimes encounters bugs and has some inconsistent configuration in some modules but it is constantly evolving and the tech team is super responsive to feedback. --- ### Membership - Overall rating: 4/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your customer support team and account managers respond rapidly, and our email templates maintain a professional tone. #### Cons The annual event allowance is too limited, and the fee to add additional event allowances is excessively high. --- ### A great ally to increase efficiency within our Chamber - Overall rating: 5/5 - Reviewer: MASSIMO M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It´s a all-in-one platform that helped our organization digitalizing different processes and strengthening our capacity to manage events (both virtual and in person) #### Cons I cannot think on a real cons for Glue Up according to our experience --- ### A Comprehensive Event and Membership Management Solution - Overall rating: 5/5 - Reviewer: Jieni H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros a seamless all-in-one platform for event management #### Cons While Glue Up is highly functional, there can be a learning curve when setting up workflows. --- ### Glue Up is the backbone for the non-profit organization we run in Houston. - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We run a non-profit organization that requires member management, online services, and in-person event logistics. Glue Up is our one-stop-shop to solve for all of these matters. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their engaged involvement allows us to remain focused on serving our Members. The platform is easy to operate, and their team is always accommodating for any issues or changes we need to solve. I would easily recommend Glue Up to any of my peers. #### Cons I have not found any issues with the software that was not quickly fixed or solved by the Glue Up team. --- ### Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity - Overall rating: 1/5 - Reviewer: Heston R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base. We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required. Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds. #### Cons We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base. #### Reasons for choosing Glue Up Due to the promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds. --- ### Best all in one User friendly management tool - Overall rating: 5/5 - Reviewer: shweta g. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had no idea how many people were actually reading our mails. These facts and figures were produced by Glue Up to clarify the literacy quotient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. The features are user-friendly and supports online payments. Glue-Up is a game-changer #### Cons Nothing I particularly dislike about this app, but sometimes there some issues arise. otherwise glue app solve its problem quickly. --- ### Glueup definitely made CRM and event management easier - Overall rating: 5/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Glueup definitely made CRM and event management easier for us and it is nice to have everything consolidated in one system. Having it online grants us access to the system everywhere, especially during this time of uncertainty and WFHs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list. #### Cons While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets. --- ### One of the best CRM solutions available for a Not-for-profit company. - Overall rating: 5/5 - Reviewer: Rohan S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great so far, the customer support is knowledge and promptly replies. This has been my personal experience during our offline events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best overall package for non-profit organisation i.e CRM, Event Management, Invoicing, etc. #### Cons Occasional slowdown while searching contacts. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/glue-up-profile/reviews/?page=2) --- Glue Up Reviews, Pros and Cons - 2026 Software Advice