--- title: "Gong Software Reviews, Demo & Pricing - 2026" description: "Review of Gong Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/gong-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Gong Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) # Gong Review Custom quote 1 plan Wondering if Gong is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gong 4.8 [(570)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Pricing Pricing available upon request ### About Gong Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally. The platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead. Sales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections. Support is available via a knowledge base and customer suppo... rt channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards. Do you work for Gong? [Manage this product listing](https://www.g2.com/products/gong/claim_requests/new?auto=true) Wondering if Gong is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Gong User Interface ## Popular Gong Alternatives Main Product Gong 4.8 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.62Value for money - 4.65Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) 5.0 [(810)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) Ratings Breakdown - 4.95Ease of use - 4.92Value for money - 4.95Customer support - 4.92Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/) 4.5 [(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) Ratings Breakdown - 4.55Ease of use - 4.41Value for money - 4.44Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price ## Gong Pros and Cons We analyzed 570 verified reviews for Gong to find out what actual users really think. Select to learn more Boosting Sales Team Effectiveness The platform provides analytics, call libraries, and actionable insights that help sales teams refine pitches, track engagement, and improve closing rates. Managers and reps use Gong.io to coach, onboard, and measure performance, making it a valuable tool for sales growth and collaboration. Detailed Conversation Breakdowns Gong.io offers robust conversation analytics, including talk ratios, keyword tracking, topic categorization, and filler word detection. These features help users pinpoint areas for improvement, monitor engagement, and quickly find relevant sections in calls for review or coaching. In-Depth Call Review Tools Gong.io makes it easy to review, search, and analyze recorded calls for feedback, coaching, and self-improvement. Users can revisit specific moments, tag colleagues, and access call summaries, helping teams identify strengths, address weaknesses, and share best practices efficiently. Inconsistent Call Recording Issues Call recording in Gong.io can be unreliable, with missed or incomplete recordings, integration glitches, and disruptive recording notifications. Some users also express concerns about privacy and difficulty keeping certain calls private within the organization. Transcription Accuracy Limitations Users report that Gong.io's automated call transcription can be inaccurate, especially with technical terms, accents, or slang. This makes transcripts hard to search or follow, often requiring manual review to clarify details and reducing the reliability of the feature. ## Gong Pricing and Plans Gong has one plan. Basic is custom-priced. Basic Pricing not available No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Gong pricing compare to alternatives? Explore how Gong's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Gong4.8[(570)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.6 | | [Fathom](https://www.softwareadvice.com/product/423207-Fathom/)5.0[(810)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) | $15.00 /user/mo | Available | Available | 4.9 | | [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/)4.5[(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) | $0.01 | Not available | Not available | 4.4 | | [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)4.7[(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.5 | | [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/)4.4[(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.2 | Gong4.8[(570)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.6 - [Fathom](https://www.softwareadvice.com/product/423207-Fathom/)5.0[(810)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) * * * Starting price $15.00 /user/mo Free trial Available Free version Available Value For Money 4.9 - [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/)4.5[(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) * * * Starting price $0.01 Free trial Not available Free version Not available Value For Money 4.4 - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)4.7[(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/)4.4[(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.2 ## Gong Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Gong Activity Tracking AI/Machine Learning Alerts/Notifications Archiving & Retention Assessment Management Automatic Transcription Budgeting/Forecasting Business Process Automation Call Recording Call Reporting Call Tracking Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Conferencing Contact Management Content Management Conversation Intelligence Correlation Analysis CRM CRM Integration Customizable Fields Customizable Reports Dashboard Dashboard Creation Data Visualization Deal Management Email Management Email Templates Employee Coaching Tools Feedback Management Forecasting For Sales Teams/Organizations Graphical Data Presentation Keyword Filtering Meeting Management Mobile Access Mobile App Multi-Channel Communication Natural Language Processing Notes Management Onboarding On-Demand Recording Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Pipeline Reports Playbooks Predictive Analytics Prospecting Tools Real-Time Data Recommendations Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Automation Sales Pipeline Management Sales Reports Sales Trend Analysis Scheduled Recording Search/Filter Sentiment Analysis Speech Recognition Statistical Analysis Tagging Task Management Third-Party Integrations Training Management Trend Analysis Video Conferencing Visual Analytics Workflow Automation Workflow Management ## Gong Integrations Salesforce Sales Cloud Integration rated 4.8 from 24 reviews Zoom Workplace Integration rated 5.0 from 13 reviews GoTo Meeting Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review See all 32 integrations ## Gong User Reviews ## Gong customer ratings - Overall rating: 4.8/5 - Total reviews: 570 ### Rating distribution - 5 stars: 475 reviews (83%) - 4 stars: 85 reviews (15%) - 3 stars: 7 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Gong Turns Customer Calls into Actionable Insights with Responsive Support - Overall rating: 5/5 - Reviewer: Shubham K. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong is helping us make better use of customer conversations across sales, enablement, and RevOps. We can review closed-won calls, identify discovery approaches and key moments that worked, and build trackers and playbooks that AEs can use on open opportunities. It also gives us a foundation to improve coaching and forecast discipline, rather than relying only on recorded calls or CRM inputs. We are still expanding adoption, but Gong is helping us create a more repeatable sales motion. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The breadth of Gong and the ability to turn real customer conversations into something the team can use. We have recordings flowing in from Outreach Kaia, and we have used Gong to build trackers, look at closed-won calls, and start creating reusable examples for the sales team. Gong has an great support function and they are flexible enough to support sales, enablement, and RevOps. We have been working on scoring, custom smart trackers, playbooks, Engage, and forecasting. The team has been responsive when we need help, and there is clearly a lot more value we can drive as we improve adoption beyond simply recording or listening to calls. #### Cons Forecast analytics needs more flexibility. I would like to select custom date ranges and look back beyond the last two completed quarters. It would be especially helpful to see AE-level commit accuracy and stage conversion trends over multiple quarters, so we can better calibrate forecasts and improve revenue predictability. --- ### Fast, AI-Powered Call Insights—With Room to Improve Scoring - Overall rating: 4/5 - Reviewer: Fariba P. - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Gong to get insights from calls and see how sellers handle discovery and qualifying, so I can build enablement programs targeting those gaps. I can ask questions about filtered calls and get answers without reviewing the calls fully, then refer back to saved chats. #### Pros I use Gong to get insights from calls and build enablement programs around the gaps I see. I can see how sellers perform during calls, including how they handle discovery and qualification, which helps me build programs that target those areas. I really like AI Ask Anything. I can filter the calls I want insights from, ask questions without limits, and get answers without reviewing the calls fully. The chats are saved so I can refer to them later. Gong is also very easy and user friendly to use. #### Cons I think the AI Call Reviewer could be improved. Sometimes the score doesn’t match the AI’s reasoning, and I can only score a call, not an opportunity. It would be nice if it could score an opportunity instead. --- ### Gong Engage & Enable: keeps our outbound teams intentional, coachable, and improving - Overall rating: 5/5 - Reviewer: Sónia D. C. - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong helps us make outbound more intentional and coachable. As an SDR leader I use call insights, scorecards, and call data to understand where reps are struggling, whether that is objection handling, getting to a meeting, or low connect-to-meeting conversion. Instead of guessing in a one-on-one, we can look at the evidence and build targeted practice. We also use best times to call insights to improve call-block strategy. In one example, calling from a mobile line led to two net-new appointments from seven calls in a day. #### Ratings breakdown - Ease of use: 5/5 #### Pros Gong Engage has been a huge help for our SDR teams. We regularly use insights like the best times to call to make our call blocks more intentional. It’s easy to get teams into the workflows, quickly see what’s working in their outreach, and keep evolving our sequences to drive meaningful meetings. I’m also really excited about Gong Enable. The AI practice felt almost like a real-world call, including the friction of objections and the fact that it doesn’t automatically accept a meeting. That makes it a strong tool for onboarding, certifications, and ongoing learning. We can practice specific scenarios, use scorecards and call data to identify skill gaps, and coach reps based on what’s actually happening in their conversations. #### Cons One area I would love to see improved is more flexibility around calling from mobile numbers while still keeping everything tracked and recorded in Gong. Our team has seen better connection rates on personal mobile lines, but we need a scalable option that preserves the call data and coaching visibility. --- ### Ring the gong(.io)! Great platform. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. #### Cons I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out --- ### Gung Ho for Gong.io - Overall rating: 5/5 - Reviewer: Mai M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! #### Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! --- ### Standard / fine call recording software - Overall rating: 3/5 - Reviewer: Angie P. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. #### Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. --- ### Others are catching up and no longer as unique as they use to be - Overall rating: 3/5 - Reviewer: Sean M. - Industry: Information Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. #### Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. --- ### Gong for B2B Software Selling - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. #### Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. --- ### I wish I had this years ago - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. #### Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. --- ### Amazing B2B Sales Tool - Overall rating: 5/5 - Reviewer: Darby C. - Industry: Banking - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. #### Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. --- Showing 1 - 10 of 570 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/) ## Gong Popular Comparisons [Fathom vs Gong](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[Salesloft vs Gong](https://www.softwareadvice.com/compare/75783-gong/vs/169741-Salesloft/)[Outreach vs Gong](https://www.softwareadvice.com/call-center/gong-profile/vs/outreach/)[Five9 vs Gong](https://www.softwareadvice.com/call-center/five9-profile/vs/gong/)[Dialpad Connect vs Gong](https://www.softwareadvice.com/voip/dialpad-profile/vs/gong/)[CTM vs Gong](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/vs/gong/)[Aircall vs Gong](https://www.softwareadvice.com/call-center/aircall-profile/vs/gong/)[Genesys Cloud CX vs Gong](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/gong/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **7** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **5** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **4** times Stuck Between Options? 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