--- title: "Gong Software Reviews, Demo & Pricing - 2026" description: "Review of Gong Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/gong-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Gong Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) # Gong Review Custom quote 1 plan Wondering if Gong is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gong 4.8 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Pricing Pricing available upon request ### About Gong Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally. The platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead. Sales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections. Support is available via a knowledge base and customer suppo... rt channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards. Wondering if Gong is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Gong User Interface ## Popular Gong Alternatives Main Product Gong 4.8 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.62Value for money - 4.65Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) 5.0 [(809)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) Ratings Breakdown - 4.95Ease of use - 4.92Value for money - 4.95Customer support - 4.92Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Clari](https://www.softwareadvice.com/crm/wingman-profile/) 4.7 [(314)](https://www.softwareadvice.com/crm/wingman-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.66Value for money - 4.69Customer support - 4.56Functionality Pricing Starting at $1080.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Traq.ai](https://www.softwareadvice.com/live-chat/traq365-profile/) 4.9 [(12)](https://www.softwareadvice.com/live-chat/traq365-profile/#reviews) Ratings Breakdown - 4.92Ease of use - 5.0Value for money - 5.0Customer support - 4.92Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price ## Gong Pros and Cons We analyzed 561 verified reviews for Gong to find out what actual users really think. Select to learn more Boosting Sales Team Effectiveness The platform provides analytics, call libraries, and actionable insights that help sales teams refine pitches, track engagement, and improve closing rates. Managers and reps use Gong.io to coach, onboard, and measure performance, making it a valuable tool for sales growth and collaboration. Detailed Conversation Breakdowns Gong.io offers robust conversation analytics, including talk ratios, keyword tracking, topic categorization, and filler word detection. These features help users pinpoint areas for improvement, monitor engagement, and quickly find relevant sections in calls for review or coaching. In-Depth Call Review Tools Gong.io makes it easy to review, search, and analyze recorded calls for feedback, coaching, and self-improvement. Users can revisit specific moments, tag colleagues, and access call summaries, helping teams identify strengths, address weaknesses, and share best practices efficiently. Inconsistent Call Recording Issues Call recording in Gong.io can be unreliable, with missed or incomplete recordings, integration glitches, and disruptive recording notifications. Some users also express concerns about privacy and difficulty keeping certain calls private within the organization. Transcription Accuracy Limitations Users report that Gong.io's automated call transcription can be inaccurate, especially with technical terms, accents, or slang. This makes transcripts hard to search or follow, often requiring manual review to clarify details and reducing the reliability of the feature. ## Gong Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gong Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Gong Activity Tracking AI/Machine Learning Alerts/Notifications Archiving & Retention Assessment Management Audio Capture Automatic Transcription Budgeting/Forecasting Business Process Automation Call Recording Call Reporting Call Scripting Call Tracking Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Conferencing Contact Management Content Management Conversation Intelligence Correlation Analysis CRM CRM Integration Customizable Fields Customizable Reports Dashboard Dashboard Creation Data Management Data Visualization Deal Management Email Alerts Email Management Email Templates Employee Coaching Tools Feedback Management Forecasting For Sales Teams/Organizations Graphical Data Presentation Keyword Filtering Meeting Management Mobile Access Multi-Channel Communication Multi-Language Natural Language Processing Notes Management Onboarding On-Demand Recording Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Pipeline Reports Playbooks Predictive Analytics Prospecting Tools Real-Time Data Recommendations Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Automation Sales Pipeline Management Sales Reports Sales Trend Analysis Scheduled Recording Search/Filter Self-Service Search Sentiment Analysis Speech Recognition Speech-to-Text Analysis Statistical Analysis Tagging Task Management Third-Party Integrations Training Management Trend Analysis Video Conferencing Visual Analytics Workflow Automation Workflow Management ## Gong Integrations Salesforce Sales Cloud Integration rated 4.8 from 24 reviews Zoom Workplace Integration rated 5.0 from 13 reviews GoTo Meeting Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review See all 35 integrations ## Gong User Reviews ## Gong customer ratings - Overall rating: 4.8/5 - Total reviews: 561 ### Rating distribution - 5 stars: 467 reviews (83%) - 4 stars: 84 reviews (15%) - 3 stars: 7 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Others are catching up and no longer as unique as they use to be - Overall rating: 3/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. #### Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. --- ### Goodbye handwritten notes! - Overall rating: 5/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. #### Cons There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. #### Reasons for switching to Gong While our reach was great for outreach, it did not provide the use of artificial intelligence to help save us time during our calls with clients --- ### Excellent Tool for Training and Remembering Call Details - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool. #### Cons It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded. --- ### Gong made me a fan - Overall rating: 5/5 - Reviewer: Danny V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. #### Cons I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. #### Reasons for choosing Gong It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off --- ### Important growth tool for sales teams - Overall rating: 5/5 - Reviewer: Armin B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. #### Cons Not much to dislike about Gong as they have been super helpful with the implementation and support. #### Reasons for choosing Gong Many staff have heard of good things about Gong and a lot more staff were familiar with the product. --- ### Lots of greatness in this product - Overall rating: 5/5 - Reviewer: Jon W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls. #### Cons Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too. #### Reasons for switching to Gong We still used zoom but we switched from their recordings to gong because it was not robust at all --- ### Great tool, even for SMBs - Overall rating: 5/5 - Reviewer: Kunal B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook. #### Cons The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost. #### Reasons for choosing Gong Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us. --- ### Easy and reliable - Overall rating: 5/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance #### Cons I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job #### Reasons for switching to Gong I just moved companies and the last one had Chorus, this one has Gong. It's been a very seamless and intuitive transition. I haven't looked back or felt like I'm missing anything at all --- ### Captures everything! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well. #### Cons I don't like how it shows up as it's own "person" on Zoom calls. #### Reasons for switching to Gong Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics. --- ### An excellent conversational intelligence tool - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As a product it is the leader. They have a good team too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. #### Cons Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. --- Showing 1 - 10 of 561 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/) ## Gong Popular Comparisons [Fathom vs Gong](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[Clari vs Gong](https://www.softwareadvice.com/call-center/gong-profile/vs/wingman/)[Five9 vs Gong](https://www.softwareadvice.com/call-center/five9-profile/vs/gong/)[Dialpad vs Gong](https://www.softwareadvice.com/voip/dialpad-profile/vs/gong/)[Salesloft vs Gong](https://www.softwareadvice.com/compare/75783-gong/vs/169741-Salesloft/)[Aircall vs Gong](https://www.softwareadvice.com/call-center/aircall-profile/vs/gong/)[3CX vs Gong](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/gong/)[Genesys Cloud CX vs Gong](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/gong/)[Vanillasoft vs Gong](https://www.softwareadvice.com/call-center/gong-profile/vs/vanilla-soft/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) ## Other Top Recommended Call Recording Software [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **5** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **2** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **2** times Stuck Between Options? Our experts can help you compare Gong with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice