About Gong.io

Gong.io is a cloud-based conversation intelligence platform that enables businesses of all sizes to record and analyze conversations with customers across multiple channels. Key features include team collaboration, personalized coaching, data-driven recommendations and deal/sales pipeline review processes.

Gong.io lets on-field employees receive sales calls, track progress on deals and provide feedback to team members from remote locations using a mobile application. Its sales enablement tool helps managers gain insights into conversations and behavior of representatives while identifying areas of improvement with personalized coaching. Additionally, it enables executives to share ideas among team members using peer reviewing and commenting, im...


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394 Reviews of Gong.io

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February 2020

User Profile Picture

Kunal from SlidesUp

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Great tool, even for SMBs

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Reasons for Choosing Gong.io

Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us.

November 2019

Steven from Playvox

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Great tool to discover valuable insights!

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Reasons for Choosing Gong.io

-General UX is more efficient. -Audio calls waves differentiation between the customer and the internal user it's awesome. -Collaboration and notes system. -Integration with different vendors for audio calls.

April 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Key Platform for Measuring Enablement Success

Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

Pros

Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement.

Cons

This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company.

Reasons for Choosing Gong.io

Level of innovation, team, support and experience.

October 2020

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Rebekah from Comeet

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

October 2020

Very happy with the free trial so far

so far it is good and I am looking forward to seeing more what it can do for me.

Pros

It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it.

Cons

I am not sure the value of the product over the other products I am currently using for the sales cycle. While it was easy to use I wish it was clear why I need it.

January 2021

Meghan from VanHack

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

January 2021

GAME CHANGER

Super excited about really getting going. GONG

Pros

For the life of me, I don't know how I ever worked without this platform. ONE month in. Gong is a GAME CHANGER. If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time. Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process. It was also an amazing tool for me to be trained and getting up to speed quickly. In my previous positions, if I had gong, I think that I would have been 30% more productive, and my team would have infinitely been more successful. Don't think about it, just try it, the only regret that you will ever have is not getting it earlier. Super intuitive platfrom and stellar customer service, and self-serve training programs.

Cons

The transcription isn't perfect but is works better than any other transcription I have ever used. It would be cool, if you could edit the transcription for library assets for training purposes

February 2020

Mili from Clearbanc

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Product-first, intuitive revenue intelligence software

Excellent and customer first.

Pros

Ease of use, salesforce integration, great brand and strong product innovation.

Cons

Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.

Reasons for Switching to Gong.io

SalesLoft was not as sophisticated and did not have true AI built in.

July 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Captures everything!

Pros

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Cons

I don't like how it shows up as it's own "person" on Zoom calls.

Reasons for Switching to Gong.io

Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics.

February 2020

Nate from SaltStack

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Gong is an amazing tool...

My experience with Gong has been great! I highly recommend it.

Pros

I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls

Cons

I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features.

Reasons for Switching to Gong.io

We needed a product that provides more features

February 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2021

Easy to use! and great for collaboration!

This tool is great overall. I wish I had Gong.io at my previous organizations. Allows you to really focus on the task and hand with a reliable source to go back to view.

Pros

Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days. I often use it to review notes before follow up demos and calls.

Cons

I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.

January 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

January 2021

Great tool

Pros

- so many different features - can run your own reports - customizable

Cons

- takes a long time to load calls - doesnt always add to my calendar invite when it should be automatic

March 2019

User Profile Picture

Joey from Heap

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

March 2019

One of the most valuable investments our team has made

Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Pros

As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Cons

Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

February 2020

Mason from Highspot

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Could Not Live Without Gong

Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader.

Pros

As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day. Mobile App: In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver. Sharing Calls/Demos w/ Customers: One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today.

Cons

Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go.

February 2020

Rachel from Workfront

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

Gong provides the visibility needed to up-level your organization

Gong's customer support is phenomenal. The product is easy to use and you want to use it. It's been invaluable to getting each of the employees who touch an account on the same page.

Pros

It's easy to share calls internally and externally. If you set it up properly, you don't have to do anything for Gong to work. It just shows up in the background without any additional steps required from you. The reporting is robust and is presented in a way that makes it easy to know on what areas to coach your employees. The reporting, searching abilities, and transcripts make it easy to find best in class calls to add to the library so that the employees can learn from one another. It is especially helpful that you can highlight a "snippet" that is especially powerful or to reiterate the best next actions agreed to with the client. They can hear their agreement in their own words.

Cons

Some challenges are the way that our company uses Salesforce doesn't match the way that Gong set up their Gong to Salesforce integration. This restricts how accurate some of the forecasting is, due to multiple opportunities within one account. That's our biggest issue as well as challenges getting single sign-on connected. They are addressing both of these issues, but they have prevented us from getting the most out of Gong.

March 2019

Natalie from Copper, Inc.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

The Most Valuable Innovative Tool of the Decade

I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Pros

So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons

The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

February 2020

Brian from Skedulo

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

It takes a Village

It has been a game changer for our entire sales org, as we grow as a company, and especially while we work to align our Global messaging across disparate offices. The Tribal knowledge we can now share is critical to our growth in 2020.

Pros

It creates true accountability across our customer facing teams that we are all properly taking the handoff from one another and moving our narrative forward. It’s the ONLY tool that everyone in our sales org asks for others feedback.

Cons

I’d like to see alerts anytime a specific chosen phrase or word is used by my team so that I can move quicker to resolution and feedback.

February 2020

Cassandra from League

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

February 2020

Gong for biz dev

I use gong to listen to recordings of sales calls to look for patterns, areas of improvement, and possible areas of training

Pros

I love the idea that I can get alerts for certain types of calls to review but have yet to do this. I also like that I can read a transcript alongside the recording for extra clarity.

Cons

I do have some difficulty setting up the filters to get alerts for certain calls. I also think the user experience could be a LOT simpler.

Reasons for Switching to Gong.io

Enablement thought it was not robust enough

February 2020

Jason from CallRail

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The only software I would pay for out of my own pocket if I needed to

Call coaching Call scoring Call library Keyword spotting for objection handling, comp intel, analyzing trends, etc

Pros

Ease of set up Ease of use Value Customer service Features & Functionality

Cons

If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.

February 2020

Sam from HubSpot

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2020

Loaded with functionality - very easy to learn

I've had a very positive experience. It's been a key data source for feeding the competitive intelligence process, and many other users have pulled great insights across a variety of topics from it.

Pros

It's very simple to learn at a basic level, which makes it easy to dive deeper into the functionality. Within a few minutes you can start to unlock insights about what kinds of topics are coming up in calls, how prospects are reacting to certain methods, etc. The interface for setting up automation is straightforward as well, and that gives you access to a host of use-cases for automatically extracting insights from your call data. It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

Cons

While there's a lot you can do to analyze the data within the application - the manual data export feature isn't as great. If you just want to cut and filter a spreadsheet, it's a pretty cumbersome process. That being said, if you connect it to another tool for analyzing the data it's not a problem.

July 2019

Lily from Yello

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Great for client facing teams!

I would rate my overall experience with Gong.io a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes!

Pros

What I love most about Gong.io is that it transcribes your calls for you! I no longer have to worry about taking notes during my calls and being distracted as I know I can rely on Gong to record every single piece of information and transcribe it back to me via a script I can read through and pull from as if I took free handed notes. I also love that it captures how often you say a specific word (for example: my filler word is "so") to ensure that you can work on your presentation skills and realize how often you may say particular words that you should tweak in your talk track and/or overall call skills.

Cons

This isn't really a "con", but there are so many features that when I first started using it I felt overwhelmed. However, now that I use it every day, I feel really comfortable with the solution and it no longer feels like there is too much I should look at/do in terms of recapping my calls.

April 2019

Myles from Zywave

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Gong's Awesome

My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Pros

Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Cons

There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.