--- title: "Gong.io Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gong.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gong.io is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/gong-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) / Gong.io Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/gong-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) # Gong.io User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 561 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 467 reviews (83%) - 4 stars: 84 reviews (15%) - 3 stars: 7 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. - I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes. - The AI features helped our team increase forecasting and actual growth! ### Most mentioned cons - Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call - The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs. - Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. ## Gong.io customer reviews Showing reviews 1-25 of 561 (page 1). ### Others are catching up and no longer as unique as they use to be - Overall rating: 3/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. #### Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. --- ### Goodbye handwritten notes! - Overall rating: 5/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. #### Cons There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. #### Reasons for switching to Gong.io While our reach was great for outreach, it did not provide the use of artificial intelligence to help save us time during our calls with clients --- ### Excellent Tool for Training and Remembering Call Details - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool. #### Cons It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded. --- ### Gong made me a fan - Overall rating: 5/5 - Reviewer: Danny V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. #### Cons I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. #### Reasons for choosing Gong.io It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off --- ### Important growth tool for sales teams - Overall rating: 5/5 - Reviewer: Armin B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. #### Cons Not much to dislike about Gong as they have been super helpful with the implementation and support. #### Reasons for choosing Gong.io Many staff have heard of good things about Gong and a lot more staff were familiar with the product. --- ### Lots of greatness in this product - Overall rating: 5/5 - Reviewer: Jon W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls. #### Cons Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too. #### Reasons for switching to Gong.io We still used zoom but we switched from their recordings to gong because it was not robust at all --- ### Great tool, even for SMBs - Overall rating: 5/5 - Reviewer: Kunal B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook. #### Cons The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost. #### Reasons for choosing Gong.io Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us. --- ### Easy and reliable - Overall rating: 5/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance #### Cons I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job #### Reasons for switching to Gong.io I just moved companies and the last one had Chorus, this one has Gong. It's been a very seamless and intuitive transition. I haven't looked back or felt like I'm missing anything at all --- ### Captures everything! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well. #### Cons I don't like how it shows up as it's own "person" on Zoom calls. #### Reasons for switching to Gong.io Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics. --- ### An excellent conversational intelligence tool - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As a product it is the leader. They have a good team too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. #### Cons Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. --- ### Excellent platform - Overall rating: 5/5 - Reviewer: Janessa R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Comprehensive, easy-to-use platform. Few glitches here and there with redacted words and numbers. Overall very positive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros AI-powered, built-in transcription feature, search within transcript, color-coded speaker identifier, robust platform search. #### Cons Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. --- ### One of the most valuable tools for sales teams - Overall rating: 5/5 - Reviewer: Haruki T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career. #### Cons The transcription sometimes isn't the best but that is to be expected for any tool. --- ### Good tool for intended purpose - Overall rating: 4/5 - Reviewer: Megan H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been good. The calls are recorded and easy to listen to. The transcript it generally good enough to read and recall the discussion. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy reference to calls that I was not able to attend #### Cons Lack of privacy within the organization with all calls related to the business in one place --- ### Gong is a must have for sales teams! - Overall rating: 5/5 - Reviewer: Dallas E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Gong helps us constantly improve! What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI driven feedback. This enables us to easily review so we can quickly share feedback, score calls, help our team take more action. It's very user friendly. #### Cons There's not much I would add here, because the Gong team is always adding new features and using data to think about what sales teams can truly benefit from. They just recently opened up the Gong community which is something I've been waiting for! --- ### Really great tool for our sales team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been really great, I would highly recommend - especially if you have a newer team/newer team members/technically heavy calls. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Allows our team to easily share specifics, we have complex sales cycles that are technical in nature. Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really ensures nothing slips through the cracks. #### Cons We have yet to find a solution to cutting up clips from several calls and putting them together for training purposes. Might be that we have yet to find the time to discover that feature. --- ### A gold mine for product marketing and sales enablement teams - Overall rating: 5/5 - Reviewer: Juanma R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate. #### Cons Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms. --- ### Key tool in stack for remote onboarders - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results. #### Cons It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate. #### Reasons for switching to Gong.io Gong has better sales coaching abilities --- ### Best Sales AI coversational platform for Sales and Support team around the world - Overall rating: 5/5 - Reviewer: Tarun A. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered It is amazing, I do not need to remember anything or everything because Gong is doing that part for me amazingly well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Call Recording *Call Script*Deal Analysis*Track deal engagement*Activity Analysis #### Cons Nothing as of now but I think I still need to understand how can we go for personalised coaching --- ### Video Call Recording, Engagement Analytics, and Coaching with Gong - Overall rating: 4/5 - Reviewer: Christian B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls. The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call. #### Cons The conversation analytics dont always take into consideration different types of calls. For example, it measures how many questions you ask the customer, which is super helpful for a discovery call but may not be applicable to other types of meetings. --- ### A must-have call recording tool for your sales organization - Overall rating: 5/5 - Reviewer: Abhisek P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall experience and would definitely recommend to have in your repository #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation #### Cons The AI/NLP on the speech analytics could be improved a bit. It is very good now but still there are improvement opportunities (some challenges with Asian dialects is what we have observed) --- ### Great meeting recording software - Overall rating: 5/5 - Reviewer: Igor B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good. #### Cons Nothing to add to this section.......... --- ### Key Platform for Measuring Enablement Success - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement. #### Cons This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company. #### Reasons for choosing Gong.io Level of innovation, team, support and experience. --- ### Awesome tool and must have ! - Overall rating: 5/5 - Reviewer: Steven N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros data and analytics for talk time percentages is great #### Cons nothing at all. This is the gold standard in the call recording industry --- ### A must have tool for sales and customer success - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls. #### Cons I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused. --- ### I don't know what we would do without Gong - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times. #### Cons I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/?page=2) --- Gong.io Reviews, Pros and Cons - 2026 Software Advice