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> Reviews of Gong.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gong.io is a good fit for you!

Source: https://www.softwareadvice.com/crm/gong-profile/reviews

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Gong.io Reviews

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# Gong.io Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(466)

4

(84)

3

(7)

2

(2)

1

(1)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.7

Value for money

4.6

Functionality

4.7

* * *

### Pros

"Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful."

"I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes."

"The AI features helped our team increase forecasting and actual growth!"

### Cons

"Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call"

"The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs."

"Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen."

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Gong.io Reviews, Pros and Cons - 2026 Software Advice