Gong.io vs Google Contacts

RATING:

4.8

(534)

Gong.io has 534 reviews and a rating of 4.83 / 5 stars vs Google Contacts which has 669 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (534)
4.7 (669)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 8, 2024
April 3, 2024
Pros/Cons
  • Pros

  • Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.
  • It helps me as a team lead to see how my teams calls are going and what to train on. Helps me as a sales person also know how I can increase my efficiency.
  • Cons

  • D prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.
  • Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
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  • Pros

  • Google Contacts works great for our business to store all of our clients contact information. We use G Suite for email so all contacts are easily accessible.
  • Back-up is simple to upload and retrieve. This ensures that you never lose another business contact, and you can remain in contact providing good customer service.
  • Cons

  • You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page.
  • All of this reasoning is why I have not much to report on the negative front in regards to this particular software.
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Pricing Range
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$
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$
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$
$
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Product Demo
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2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos