Google Contacts vs Help Scout

RATING:

4.7

(667)

Google Contacts has 667 reviews and a rating of 4.7 / 5 stars vs Help Scout which has 207 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (667)
4.6 (207)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 22, 2024
January 3, 2024
Pros/Cons
  • Pros

  • Google Contacts works great for our business to store all of our clients contact information. We use G Suite for email so all contacts are easily accessible.
  • Back-up is simple to upload and retrieve. This ensures that you never lose another business contact, and you can remain in contact providing good customer service.
  • Cons

  • You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page.
  • All of this reasoning is why I have not much to report on the negative front in regards to this particular software.
Read all user reviews
  • Pros

  • Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.
  • A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.
  • Cons

  • I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.
  • It's really difficult to spice things up for the customer.
Read all user reviews
Pricing Range
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos