All Gorgias Reviews
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Gorgias Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.5
Value for money
4.4
Functionality
4.5
Pros
"Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues."
"What I like more is the automation and workflows in Gorgias, It helps with streamlining and support processes, reducing response times"
"We use Gorgias to engage with our customers through our Shopify e-commerce site and this makes it effortless to handle incidents and resolve customer enquiries."
Cons
"There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive."
"I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy."
"The system is full of bugs and inconsistencies."
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