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> Reviews of Gorgias. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gorgias is a good fit for you!

Source: https://www.softwareadvice.com/crm/gorgias-profile/reviews

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Gorgias Reviews

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[Overview](https://www.softwareadvice.com/crm/gorgias-profile/)

Reviews

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# Gorgias Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(98)

4

(27)

3

(7)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.4

Functionality

4.5

* * *

### Pros

"Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value."

"Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related."

"We use Gorgias to engage with our customers through our Shopify e-commerce site and this makes it effortless to handle incidents and resolve customer enquiries."

### Cons

"The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business."

"There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive."

"I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy."

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Gorgias Reviews, Pros and Cons - 2026 Software Advice