We love that Gorgias is easy to use and integrates with the other softwares we use.

Some of the automated flows take a bit of work and there is a lag un status update when tickets are marked done. Not too long but a bit of a lag.

Gorgias allows us to manage our FB, Messenger, Instagram, Amazon, Email, and other Customer Service outlets all in one helpful interface.

What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

It makes taking care of customers very easy and efficient. Macros and automations work flawlessly and save so much time.

Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good.

Thank you can build custom email templates and easily use the extension within your email platform.

I think maybe it is difficult to merge some tickets.

Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users.

With Gorgias we found what we were looking for. And the staff of Gorgias is kind, fast and effective.

Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

Oftentimes we can't see the volume of tickets, which is frustrating.

Easy to use and navigate; shorter onboarding times. Amazing team that really listens to customeer feedback.

We use Gorgias for all of our customer service and it's been great for ticket management. Saved a lot of time, easy to tag colleagues to a ticket and assign to different reps.

I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare for these updates.

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

It's quick, easy and effective. We wanted a cleaner / efficient way to manage customer interactions and this helps us do so.

Their customer service is also great, and the monthly webinars they host really make me feel like I'm using the product to it's fullest extent.

I absolutely recommend gorgias as a ticketing solution. The macros save time and increase our reps ability to answer more clients.

I still struggle to understand Chat and reporting.

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify.

One, succinct terminal for all of our Customer Service needs is very helpful.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

Gorgias has been great for our needs, and their customer support is one of the best we have across all of the systems we use.

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

The term 'gmail integration' is simply a way to use gmail as the email service provider and not Gorgias itself. Only then can you have trainable spam controls and one location for your spam.

Very easy to use and navigate through. Gorgias is super easy to learn and when you do have a new hire it is pretty simple to get them up to speed quickly.

Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app.

It simply duplicates whats already being marked as spam by google. Other platforms have spam controls independent from google.

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

Excellent customer support. Excellent training/wiki support.

The integrated solutions. HubSpot can be easily integrated with so many other Apps and solutions that ease automation and help small bur savvy teams like ours to grow and optimize operations.

I like being able to look back at all past contact with a client and easily look up relevant contact details. The system is easy to use and offers a nice quick value in managing client relations.

Perhaps the greatest advantage from an administrative standpoint is the ability to automatically create tasks with workflows and see that they get done in a timely manner.

Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.

All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process.

What really makes HubSpot standout is their community and excellent support. They are looking to help your business grow by creating excellent content and developing a true inbound community.

The Sales Hub is fantastic for early teams and startups.

I don't actually have a lot of negative things to say about this.

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs.

The information it shares and being allowed to downloading with no cost is the most I like.

It's a great customer experience which is well worth the money if you can afford it.

Easy to use, shortest deployment and powerful results.

Ease of use and great interface and how it integrates with other software i.e. Freshbooks.

It is good as companies are starting out and salespeople are getting comfortable.

Best Free Sales Tracking for Small Businesses.

No true inbox, unless you're using their service hub product, which we don't because we have intercom. Terrible integration with intercom, sad because we use both.

When I took on a role in sales I needed to learn about the new software, I was happy I learned quickly and was able to navigate easily through the different features.

Ease of use, integration with setting up appoints, integration with my daily calendar, emailing sales prospects.

I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation.

Multiple pricing tiers, including free. Great for experienced and new salespeople, as well as marketers.

It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions.

If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.

The simplicity for the end-user and great integration with the marketing data.

Not invoicing any one right now. It been over 4 months with NO INCOME.

This software is full of great ideas and teaching that can be very important for marketing and how to promote the products we are trying to sell.

I love being able to get a quick view into the actions of our sales team.

Access to extremely powerful tools that are completely reshaping our company.

US Dollar

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows administrators to configure workflow rules to send automated responses, assign tickets, tag issues, and manage other repetitive tasks. 

Gorgias enables team members to centrally manage customer communications across multiple channels, including email, phone, contact us pages, Facebook, and Instagram. It lets employees create templates and use pre-designed macros to send responses and pre-fill answers for queries, such as order shipping date, status, and return requests. Additionally, supervisors can access the built-in dashboard to gain insights into pre-sale tickets, conversion rates, converted tickets, sales per agent, and other key metrics.

Gorgias facilitates integration with several third-party solutions, such as Shopify, Magento, BigCommerce, Yotpo, Smile.io, RingCentral, and more. It also offers Android and iOS mobile applications, which allows employees to manage operations remotely. It is available on monthly and annual subscriptions and support is extended via FAQs, live chat, email, documentation, video tutorials, and other online measures.

LongDescription

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Performance Management

Transfers/Routing

Customer Segmentation

Workflow Configuration

Communication Management

Customer Database

Offline Form

Automated Routing

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Email Templates

Email Distribution

Contact Management

Help Desk Management

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Performance Metrics

Routing

Historical Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

File Sharing

Activity Dashboard

Website Visitor Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Billing & Invoicing

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

@mentions

Quality Assurance

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Gorgias

In Person

Live Online

Webinars

Documentation

Videos

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners.


Sales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.



Meeting Management

Customizable Reports

Document Storage

Proposal Generation

Activity Tracking

Sales Pipeline Management

Referral Tracking

Pipeline Management

Call Management

Opportunity Management

Lead Management

Email Marketing

Territory Management

Click Tracking

Real-Time Notifications

Alerts/Notifications

Reporting & Statistics

Reminders

Sales Automation

Calendar Sync

Contact Database

Prioritization

Campaign Analytics

Lead Qualification

Client Management

Pipeline Reports

Appointment Scheduling

Task Management

Sales Forecasting

Document Management

Prospecting Tools

Search/Filter

Lead Scoring

For Startups

Content Delivery

Sales Activity Management

For Sales Teams/Organizations

Forecasting

Lead Capture

Calendar Management

Customizable Fields

Data Import/Export

Email Tracking

Lead Generation

Sales Reports

Real-Time Data

Channel Management

Field Sales Management

Real Time Reporting

Commission Management

Drag & Drop

Campaign Management

For Small Businesses

Content Management

Response Management

Inbox Management

AI/Machine Learning

Deal Management

Solaris

Web browser (OS agnostic)

Windows 8

HubSpot Sales Hub is free to get started and will grow with you.
Sales Hub Starter starts at $45 per month.
Sales Hub Professional starts at $450 per month.
Sales Hub Enterprise starts at $1,200 per month.


Gorgias vs HubSpot Sales Hub

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