We love that Gorgias is easy to use and integrates with the other softwares we use.

Some of the automated flows take a bit of work and there is a lag un status update when tickets are marked done. Not too long but a bit of a lag.

Gorgias allows us to manage our FB, Messenger, Instagram, Amazon, Email, and other Customer Service outlets all in one helpful interface.

What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

It makes taking care of customers very easy and efficient. Macros and automations work flawlessly and save so much time.

Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good.

Thank you can build custom email templates and easily use the extension within your email platform.

I think maybe it is difficult to merge some tickets.

Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users.

With Gorgias we found what we were looking for. And the staff of Gorgias is kind, fast and effective.

Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

Oftentimes we can't see the volume of tickets, which is frustrating.

Easy to use and navigate; shorter onboarding times. Amazing team that really listens to customeer feedback.

We use Gorgias for all of our customer service and it's been great for ticket management. Saved a lot of time, easy to tag colleagues to a ticket and assign to different reps.

I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare for these updates.

We like the ease of use and how it inegrates with shopify.

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

It's quick, easy and effective. We wanted a cleaner / efficient way to manage customer interactions and this helps us do so.

Their customer service is also great, and the monthly webinars they host really make me feel like I'm using the product to it's fullest extent.

I absolutely recommend gorgias as a ticketing solution. The macros save time and increase our reps ability to answer more clients.

I still struggle to understand Chat and reporting.

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify.

One, succinct terminal for all of our Customer Service needs is very helpful.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

Gorgias has been great for our needs, and their customer support is one of the best we have across all of the systems we use.

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

The term 'gmail integration' is simply a way to use gmail as the email service provider and not Gorgias itself. Only then can you have trainable spam controls and one location for your spam.

Very easy to use and navigate through. Gorgias is super easy to learn and when you do have a new hire it is pretty simple to get them up to speed quickly.

Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app.

It simply duplicates whats already being marked as spam by google. Other platforms have spam controls independent from google.

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate.

I liked it because it has this great feature of integration with other software like google drive.

Love that it's user friendly and was very easy to set up. It is real easy to communicate with other team members.

Slack is refined, clean, and very user friendly. It integrates with many other tools in our stack and always offers a great experience.

The different channels help to keep conversations organized. The fun features make this instant messaging fun and add flair.

When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones.

Overall, I'd say that once a company is used to the mechanisms and abilities of slack, it has the potential to do a lot of good. Once comfortable with it, it is quite efficient and enjoyable.

The best thing about Slack is the ease of use and the ability to communicate quickly and effectively across multiple teams/projects.

I love the feature that allows you to pin links to the header of a channel making it easy for others to access certain documents. In addition,  The Slackbot is a great help tool.

It's really useful, practical and easy to use. Great way to communicate and even fun because you can add your own emogi and use giphy.

It is super user friendly and able to navigate through the platform with ease. It has been money well spent and has helped our business flourish.

I recommend it to everyone I know. More people should use it! perhaps invest more on marketing so that it is more popular among crowds.

The best thing about this software is its easy to use and very useful functions. I love being able to select groups to notify or send announcements easy, essentially getting rid of email.

The only thing that I dislike is that I can easily get distracted by the notifications.

What is nice about slack is that you can have multiple channels based on what the communities interests are and that tagging people in messaging is really helpful.

After working in companies that used popular but non ideal instant messaging apps, having a solution as Slack for messaging the team is a lifesaver.

This software is the best source of communication because here are chatting opportunity is always free and reliable.

Allows superb enterprise-level communication. Integrates with other software seamlessly and allows productivity to be maximized.

It has been a great experience, and customer service is helpful and friendly. It is the perfect software to keep in touch given the difficulties of 2020.

Overall it's good, fast and very user friendly once you start using it you will love this app.

Webhooks are incredibly useful. Custom emojis are great for teams to develop a fun atmosphere.

From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete.

Super light and easy to use interface. Integration services with Google apps (Calendar, Sheets, etc) are excellent and seamlessly integrated into the conversations.

I love the look and how it is comfortable in the eyes. Functional in all aspects especially the integration with other apps that we use like Time Doctor and Asana.

You can easily confuse groups your in and comment something to the wrong team ( I've done it on many occasions) and confused the heck out of some coworkers.

US Dollar

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows administrators to configure workflow rules to send automated responses, assign tickets, tag issues, and manage other repetitive tasks. 

Gorgias enables team members to centrally manage customer communications across multiple channels, including email, phone, contact us pages, Facebook, and Instagram. It lets employees create templates and use pre-designed macros to send responses and pre-fill answers for queries, such as order shipping date, status, and return requests. Additionally, supervisors can access the built-in dashboard to gain insights into pre-sale tickets, conversion rates, converted tickets, sales per agent, and other key metrics.

Gorgias facilitates integration with several third-party solutions, such as Shopify, Magento, BigCommerce, Yotpo, Smile.io, RingCentral, and more. It also offers Android and iOS mobile applications, which allows employees to manage operations remotely. It is available on monthly and annual subscriptions and support is extended via FAQs, live chat, email, documentation, video tutorials, and other online measures.

LongDescription

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Performance Management

Transfers/Routing

Customer Segmentation

Workflow Configuration

Communication Management

Customer Database

Offline Form

Automated Routing

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Email Templates

Email Distribution

Contact Management

Help Desk Management

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Performance Metrics

Routing

Historical Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

File Sharing

Activity Dashboard

Website Visitor Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Billing & Invoicing

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

@mentions

Quality Assurance

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Gorgias

In Person

Live Online

Webinars

Documentation

Videos

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.


Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.


Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.


Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.



Commenting/Notes

Milestone Tracking

Messaging

Meeting Management

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Activity/News Feed

Video Chat

SSL Security

Single Sign On

Project Planning/Scheduling

Project Management

Real Time Synchronization

Brainstorming

Call Recording

Calendar Management

Collaboration Tools

Full Text Search

Presentation Streaming

File Transfer

Group Management

Call Routing

Testing/QA Management

Audio / Video Conferencing

Audio Calls

Notes Management

Screen Sharing

Compliance Management

Real-Time Data

Discussions/Forums

Agile Methodologies

Two-Factor Authentication

Issue Management

Real-Time Notifications

Call Conferencing

Real-Time Updates

Video Support

Percent-Complete Tracking

Alerts/Notifications

Traditional Methodologies

Multi-User Collaboration

Time & Expense Tracking

Authentication

Reporting/Project Tracking

For Sales Teams/Organizations

Team Chat

Two Way Audio & Video

Budget Management

Usage Tracking/Analytics

In-App Training

Prioritization

Remote Access/Control

Video Conferencing

Communications Management

Drag & Drop

Remote Support

Archiving & Retention

Onboarding

Task Management

Document Management

Search/Filter

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Gorgias vs Slack

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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