--- title: "Gorgias Software Reviews, Demo & Pricing - 2026" description: "Review of Gorgias Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/gorgias-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Gorgias Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/gorgias-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/gorgias-profile/alternatives/) # Gorgias Review From $10-$900/month Free trial 7 days 5 plans Wondering if Gorgias is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gorgias 4.6 [(135)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) FrontRunner 2026 Pricing Starting at $10.00 flat rate per month ### About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. Wondering if Gorgias is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Gorgias User Interface ## Popular Gorgias Alternatives Main Product Gorgias 4.6 [(135)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.45Value for money - 4.50Customer support - 4.47Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18806)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Gorgias Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Starter $10.00 flat rate, per month Plan includes: - 50 Billable Tickets - 3 User Seats - Intent & sentiment detection - Chat campaigns - Rule templates - Satisfaction survey - Support performance statistics - Live statistics - Basic triggers Basic $60.00 flat rate, per month Plan includes: - 300 Tickets/Mo - Add up to 150 Integrations - Facebook & Instagram Integrations - Macros and Rules - Self Onboarding - Unlimited Users - Live Chat - Team management - User permissions Pro $360.00 flat rate, per month Plan includes: - 2000 Tickets/Mo - Lite Onboarding - Phone (up to 3 Numbers) - Revenue Statistics - Self Onboarding Advanced $900.00 flat rate, per month Plan includes: - 5000 Tickets/Mo - Dedicated Success Manager Enterprise Pricing available upon request Plan includes: - Custom Services - Custom Billable Tickets - Custom Plan Price - Custom Overage Ticket Cost - 500 User Seats Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gorgias Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Gorgias Activity Dashboard API Autoresponders Batch Communications Canned Responses Case Management Chat/Messaging Contact Management Customer Complaint Tracking Customer Database Customer History Customizable Branding Customizable Templates Dashboard Email Management Email Templates Feedback Management File Sharing Interaction Tracking Issue Tracking Live Chat Macros/Templated Responses Mobile Access Multi-Channel Communication Multi-Language Offline Form Performance Metrics Personalization Proactive Chat Quality Assurance Real-Time Chat Real-time Consumer-facing Chat Reporting/Analytics Routing Social Media Integration Social Media Monitoring Support Ticket Management Support Ticket Tracking Survey/Poll Management Tagging Template Management Third-Party Integrations Ticket Management Transfers/Routing Workflow Management ## Gorgias Integrations Shopify Integration rated 4.9 from 16 reviews BigCommerce Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 57 integrations ## Gorgias User Reviews ## Gorgias customer ratings - Overall rating: 4.6/5 - Total reviews: 135 ### Rating distribution - 5 stars: 99 reviews (73%) - 4 stars: 27 reviews (20%) - 3 stars: 7 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- ### Georgias is excellent computer program - Overall rating: 5/5 - Reviewer: Saskia M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity. #### Cons Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment. #### Reasons for switching to Gorgias easy-to-navigate interface that works well with a variety of retail channels and integrates with the most popular social media sites, facilitating the consolidation of customers who have shopped across multiple channels into a single account. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Wyatt T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was good it kept everything in one place and was easy to navigate while you are in the app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It keeps everything in the same spot and is easy to navigate #### Cons It was hard to get notifications I only saw things when I went looking for them #### Reasons for choosing Gorgias We liked the features that it had over other apps at the time --- ### Good product for the price! - Overall rating: 3/5 - Reviewer: Ryan W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. #### Cons Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. --- ### Good service and helpdesk platform - Overall rating: 4/5 - Reviewer: Fabian L. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good, we stopped using the chat function but beside that it do work very well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The simple integrations to different tools and platforms as well as the simple layout and easy work #### Cons The chat function and the autoresponder is quite bad #### Reasons for switching to Gorgias A better platform that worked with multiple integrations and systems as well as allowed us to use it the way we want to --- ### Good software for ticket management with a lot of integrations - Overall rating: 5/5 - Reviewer: Pelle B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, the auto chat was not really good for us, other than that everything is really good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to implement, a lot of integrations and everything mostly just works #### Cons The auto chat function is not worth the hassle of setting up #### Reasons for switching to Gorgias More integrations, better price per user and a more modern system --- ### Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User love it and very few headaches. Some integrations need better docs on how to use advanced functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API #### Cons If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying. #### Reasons for switching to Gorgias eDesk had better amazon / ebay integration but had severe limitations elsewhere. Gorgias a better all round fit. --- ### Better than Zendesk - Overall rating: 5/5 - Reviewer: Charles A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Pleasant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan. #### Cons There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later. #### Reasons for choosing Gorgias The multiple languages, ease of use, and price all in one. #### Reasons for switching to Gorgias Multiple languages in one ticket and ease of use. --- ### MY experience with Gorgias - Overall rating: 5/5 - Reviewer: Hope S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing. I give it 9/10, I am currently using this to manage my clients ecommerce shop #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like more is the automation and workflows in Gorgias, It helps with streamlining and support processes, reducing response times #### Cons Just the limited customization, and the interface is a bit overwhelming . I want to keep using it because it was the first software I got to work with with the help of my client. hence I want an improvement. Because truthfully speaking it is the best. --- ### Gorgias Automation has been a game changer! - Overall rating: 5/5 - Reviewer: Cadence F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Love the automation features—saves time, boosts team efficiency, and ensures no customer slips through the cracks. Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues. It’s incredibly helpful for maintaining fast response times, organizing workflows, and keeping our support process consistent and scalable as we grow. #### Cons The UI feels clunky at times and could definitely be more intuitive, modern, and streamlined overall. --- ### Reliable, User-Friendly, and Efficient Ticketing System - Overall rating: 5/5 - Reviewer: Albert R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Gorgias has been our main ticketing platform and has been very reliable. We use it every single day and rarely run into any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Gorgias every day as our ticketing system to answer questions and communicate with our customers. It is a very reliable and user-friendly platform that absolutely gets the job done! #### Cons The last few updates came with some UI changes that felt cluttered and unnecessary. --- Showing 1 - 10 of 135 Reviews [See All Reviews](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) ## Gorgias Popular Comparisons [Salesforce Sales Cloud vs Gorgias](https://www.softwareadvice.com/compare/2764-Salesforce/vs/162532-gorgias/)[Zendesk Suite vs Gorgias](https://www.softwareadvice.com/compare/26892-Zendesk/vs/162532-gorgias/)[LiveAgent vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/liveagent/)[Freshdesk vs Gorgias](https://www.softwareadvice.com/crm/freshdesk-profile/vs/gorgias/)[LiveChat vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/livechat/)[Milvus vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/milvus/)[NinjaOne vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/ninjarmm/)[HelpDesk vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/helpdesk/)[SysAid vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/sysaid-it-crm/)[Tidio vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/tidio-chat/)[TeamSupport vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/teamsupport/)[Intercom vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/intercom/)[Gladly vs Gorgias](https://www.softwareadvice.com/call-center/gladly-profile/vs/gorgias/)[Salesforce Service Cloud vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/service-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/crm/gorgias-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **105** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18806) Recently recommended **62** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times Stuck Between Options? 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