Good value for money and they're always working on new features. Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

The API's are extremely powerful and a great feature.

Ease of use, outstanding UI and UX. Responsiveness of the team (I can't believe how much of my wish list has been implemented).

M still learning the platform, but have been thrilled with the results and customer support I have received.

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance.

From initial review to implementation has been amazing. Customer support outstanding.

Great for real-time analytics on site visitor activity. The live-chat feature works like a charm too.

This is a programme that is so easy to pick up with such clever capabilities.

GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on.

There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions.

This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

Lightweight web crm solution with smart groups and nice interface.

I'm still learning the platform, but have been thrilled with the results and customer support I have received.

They were great in helping us to get set up and want us to succeed using it.

First off, ease of integration with 3rd-party tools such as Zapier is a big plus. Setup is not a big headache.

GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Award-winning software for subscription businesses to manage the full lifecycle of their customers. 

The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. 

It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.

GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. 

Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.



LongDescription

Internal Chat Integration

Referral Tracking

Multiple Site Management

Offline Form

Contact Management

Lead Management

Email Marketing

Mobile Access

Proactive Chat

Transcripts/Chat History

Pageview Tracking

User Interaction Tracking

Marketing Automation

Time on Site Tracking

File Sharing

Segmentation

Website Visitor Tracking

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Goal Setting/Tracking

Reporting/Analytics

Lead Qualification

Third-Party Integrations

Canned Responses

Campaign Management

Web browser (OS agnostic)

GoSquared scales with the size of your customer base.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

GoSquared

In Person

Live Online

Webinars

Documentation

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

GoSquared vs Zendesk Suite

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