Groove vs Kaseya VSA

RATING:

4.7

(146)

Groove has 146 reviews and a rating of 4.71 / 5 stars vs Kaseya VSA which has 200 reviews and a rating of 4.06 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (146)
4.1 (200)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 16, 2023
October 11, 2023
Pros/Cons
  • Pros

  • I love that I can check if or when did prospects read my emails. Also it is helpful to know how many times they opened my emails.
  • It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
  • Cons

  • The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address.
  • It can be difficult to integrate new teammates into this software.
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  • Pros

  • It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.
  • The powerful scripting agent has allowed for us to deploy software and patches quickly.
  • Cons

  • I can say no after sales customer service at all. No phone number can be contact for urgent issue.
  • Costly - But you get what you pay for. Menus - They are working to standardize the UI.
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Pricing Range
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2019

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos