About Gryphon Sales Intelligence

Gryphon Sales Intelligence is cloud-based platform that provides deep insights into real-time marketing and sales activities. Designed for sales leaders, legal/privacy compliance and IT leaders, its sales acceleration platform enables users to access, control and visualize marketing activities across all channels.

Key features of Gryphon Sales Intelligence include recording calls, generating user location, assigning call types, leaderboards, messaging, reporting, tracking prospect data, creating user profiles and goal setting. Additionally, it comes with a dashboard that automatically captures call activities on all mobile devices and every location via hosted technology.

Gryphon Sales Intelligence also allows integration with client relationship mana...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Gryphon Sales Intelligence

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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August 2019

Hannah from AXA Advisors

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

Gryphon Sales Management

Pros

I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports.

Cons

I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users.

Reasons for Choosing Gryphon Sales Intelligence

N/A - Was not involved in the decision making process.

September 2019

Dominic from Agilent

Verified Reviewer

Company Size: 10,000+ employees

Industry: Biotechnology

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

September 2019

Great Motivator for Sales Calls!

I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company.

Pros

I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop & iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well.

Cons

As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that.

September 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

September 2019

Gryphon Review for Inside Sales

Pros

Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times.

Cons

The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive.

September 2019

Chris from AXA

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Good way to track activity

Customer support is good.

Pros

Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones.

Cons

Dialing a new number and having it not dial because I did not press pound the correct amount of times.

August 2019

vaishali from santander bank

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

great software

Pros

makes sure you are not calling anyone on dnc , very user friendly.

Cons

nothing. no cons about using this software.

August 2019

Ben from Santander

Company Size: 5,001-10,000 employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Title

Pros

I previously worked at a bank without a call tracking system and there was no real accountability to making calls so I didn't do it. Now I can track my dials and I've actually made more because of it.

Cons

Sometimes after I dial there's no tone and no response from the software. Also it times out pretty quickly.

October 2019

Mark from Agilent

Company Size: 501-1,000 employees

Industry: Chemicals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Agilent

We have data for determining the best time to call customers. We also can listen to our calls and use it for development purposes.

Pros

I like that it's super easy to use and I like the #800 option for dialing.

Cons

I wish the disposition guide was integrated into the app and desk top dialer.