Guesty For Hosts vs Smartsupp

RATING:

4.7

(530)

Guesty For Hosts has 530 reviews and a rating of 4.69 / 5 stars vs Smartsupp which has 342 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (530)
4.6 (342)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 15, 2024
January 12, 2024
Pros/Cons
  • Pros

  • Very easy to learn and setup. Onboarding was super quick.
  • Booking.com integration and website builder are good.
  • Cons

  • There always seems to be some annoying glitch going on with this software. First its pushing the wrong prices to airbnb.
  • Inability to create a custom auto-reply to an initial inquiry on VRBO (but I have been told they are working on it).
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  • Pros

  • Ease of use, overview of customer's steps, ability to track record.
  • I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.
  • Cons

  • We're looking at closing it down as we now don't have automatic messages when we miss people.
  • When there is a chat lost and I do not receive the user's email address to contact him again.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos