Guesty

RATING:

4.4

(259)

About Guesty

Guesty is more than just a property management software; it's an all-encompassing hospitality operations platform designed for the modern needs of property managers and hospitality companies. This platform stands out in the industry as a tool that does much more than streamline property management - it's engineered to enhance every facet of business operations in the hospitality sector. At its core, Guesty provides a unified solution for managing listings across a plethora of channels like Airbnb, Booking.com, Vrbo, and TripAdvisor Rentals. The intuitive single-platform approach ensures property managers can oversee all their listings effortlessly, fostering a seamless management experience. The software's dashboard is a powerhouse of features enabling property managers...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Channel Manager

Guesty Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Guesty

1 - 5 of 153 Reviews

Krystal

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Guesty User Review

User Profile

Peter

Verified reviewer

Hospitality, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Easy to use and powerfull features

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

PROS

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

CONS

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Reasons for switching to Guesty

We got a tour of Guesty and it seemed to be able to handle all our booking needs perfectly. Another great thing about Guesty is their business model. We only pay an agreed upon percentage of all bookings, no other surprise fees. At Wix (booking calendar, website, channel manager), we had already shelled out 6.000 dkk a year, even before a single booking had been completed. We are probably paying the same or more now, but now at least the expenses for Guesty is following the amount of bookings instead. If we decide to reduce bookings for a year (e.g. to take a vacation from giving other people a place to stay for their vacation), the cost also goes down.(even to zero; really flexible pricing!) Guesty also encompasses a lot of fully functional integrations with other booking sites, as well as smart home integrations, that we do not have/use, but they seem to be very smart; giving time limited codes to electronic door locks? That would be neat!

Chris

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Best all-in-one management software

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

PROS

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

CONS

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Reason for choosing Guesty

Better user reviews and referrals from others in the industry.

Reasons for switching to Guesty

More functionality and automation capabilities.

Laura

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Overall i felt like i was Beta testing their app for them. THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself. DO NOT USE THIS COMPANY!

PROS

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

CONS

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

Vendor Response

Hi Laura, We are very sorry to hear about your experience. We'd like to learn more about your specific case and remedy the situation. Please provide us with your contact details (email) and we will contact you ASAP to try to resolve any issues you may have. Thanks! - The Guesty Team

Replied February 2024

Chris

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Amazing Support

PROS

Aside for the efficient tool, Guesty has a solid support system

CONS

I like Guesty so I have no reason not to like it