Very satisfied with the Guusto experience. It gives the right choice to empower teams and recognize clients for their loyalty towards the brand.

Easy to use platform. Good selection of merchantsEasy to redeem Gift card balance can be combined to use for a bigger valuation

No physical gift merchants are available. For example, if I wish to send some physical gifts to someone using the platform, I cannot do that.

- Easy to send and receive gifts - Several retail optins to choose from - Can use toward Hotel/Vacation stays

- More Video game retailrs such as Gamestop would be appreciated!

My overall experience has been wonderful. I love getting Guusto gift cards and I love using them.

Gusto customer service is top notch. Very quick and helpful. I really like having lots of options to use my gift card with. Also, I like being able to hold the gift card on my account until I'm ready to choose where I want to use.

What do you dislike about Gusto?Sometimes it's a bit tricky to get logged into your account but after some practice it gets quite easy. Customer service was great support and sent me info on how to log in .

This allows me to give rewards that are meaningful to employees. We provide high productivity rewards to our employees and prior to discovering Guusto we were giving them "swag", however; all our employees now have more than enough hats, mugs and jackets. We needed something new and meaningful to them and this works so well!

This platform makes rewarding employees seamless and easy. It allows employees to use their rewards in ways that are meaningful to them, and their families. Also, the customer service I have received from Guusto has been incredibly quick and always helpful. I also love that I did not have to set up individual accounts for all of my employees - just email them a reward!

So far, I haven't found anything that I don't like about Guusto.

GREAT experience. I never heard of Guusto before until started working with Neighborhood. I am pleased with the services.

The coupons are redeemable and Great to use at any store.

I was not able to use it at Yankee Candle and Burlington Coat factory. I hope these 2 stores can be included. Thank you.

Overall, it's a fun and engaging way to interact with team members.

It is easy to use and has a lot of great options to use when recognizing team members both monetary and not.

nothing comes to mind - it is easy to use

Post covid, this has made showing client appreciation that much easier. My industry is still predominantly, virtual and this service aligns perfectly with that.

It's super easy to use and allows me to thank clients virtually with a token of my appreciation. It allows the client to pick a gift card of their choosing and there's a ton of options which means that every client will find something they can use.

There is no con whatsoever. It has made my client appreciation so much easier.

The overall experience is impressive. I believe it will have on-going improvement to get it even better.

It is very easy and straight-forward to use and the web-page design is very user friendly. It contains all the functions required for a Reward Management System.

The reports should have more analytic functions, such as sorting, grouping, subtotal, etc. to allow user to print the output for business use, without the need to export them to MS Excel for further data analysis.

Been fun and helpful. Very happy our company brought this to the table

Being able to reward my interviewers for their hard work and dedication to our company. They are shown appreciation as they should be.

Really have nothing bad to say about Guusto

Love this platform. Recognition is super important in my business and Guusto reliably facilitates this crucial part of how I grow my business.

Super easy rewards platform for team and clients, with awesome vendors to choose from.

My favourite vendor isn't there, but it's unlikely it'd would be anywhere

Overall experience was great as this is a very practical platform

Things I like about Guusto are the ease of access to gift cards. Enough security to avoid tampering and you can save money by banking it.

I guess the website is a bit cluttered and can be improved.

Guusto adapted very quickly to our needs as a company and managed to send all kinds of rewards to our employees without any limit, thanks to this platform we have been able to grant economic bonuses for various work groups of our company, in addition, I loved the function which allows me to send prizes in a general way for a specific sector, the platform allows me to send gift cards for exact sectors, such as HR or the Marketing sector. I loved the experience obtained with Guusto, I consider that I will continue using it to reward my employees for their work performance.

Guusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.

The first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.

The Guusto team was quick to provide solutions to meet the needs and expectations of our recipients. Even though the original scope of our contest did not involve using Guusto (but the global pandemic made us reevaluate our rewards program on the go), their exceptional customer service allowed us to transition to Guusto without causing delay. They were quick to respond to emails and always available for phone calls and video chats to discuss strategy and next steps. I look forward to using them regularly in the future, as a cost effective option that aligns with our company's paperless (green friendly) initiatives.

The Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.

If I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank. ...if this was not a required question - I would not have filled out this field.

The flexibility afforded to the account holder to allow the recipient to choose their merchant of choice removes the "I hope they like this" dilemma. Guusto also helps bypass the prepaid credit card activation fees, which is a huge bonus as well. From a business perspective, having reports which track gifts purchased is a key differentiator as gift cards are often one of the things that businesses' forget about when it comes time for filing corporate taxes. The tax implication for the end-user is also tracked and can be filed through regulatory requirements for year-end as well, keeping all parties in compliance. Tracking redemption (and therefore engagement) is a huge bonus. The knowledge that unredeemed amounts won't go to waste gives companies peace of mind that they aren't just buying a traditional gift card but a full-stack service to manage their rewards and recognition systems far more efficiently.

It's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness. The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was accessing the bundle of merchants that Guusto currently offers, which will grow over time. The best part of the entire web service is the dashboard which allows you to glance at everything important to an end user quickly. The robust reporting features that an admin/team owner can access help quantify engagement that isn't possible through traditional "gift card hand out" systems that I've used before.

Certain merchants have a minimum spend limit which can be limiting to the redeemer.

The experience has been great. Their team has made it really simple to roll out. Customer support is quick to respond to any questions.

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cant really identify any weaknesses. It has been great.

We currently use Guusto to send employees vouchers for work tenure miletones and sales performance / hitting targets. When working in-person, we would buy things like champaign, but we are working from home right now and the feedback from the team so far has been that they actually prefer the choice this gives them better. I'm confident that we will use Guusto more often internally and even start using for clients. They also offer a recognition service with nomiations that we haven't tested out until there is wider adoption in the business, but from looking at the webinars and documentations, it looks decent. Give it a try! It's free to test out, the support is very responsive, plenty of documentation and webinars.

I did a lot a research into different companies and tested out a few - lots had prices locked behing webinar paywalls, unneccesary features (for our business), and large minium order requirements or contracts. What I like best about Guusto is the simplicity - it's so easy to use, has transparent pricing, and has lots of choices for gift recipients to chose from. The options include online gift cards, coffee shops, restautants, charity donations, and much more. Recipients can even save up to make bigger purchaes.

Hard for me to find an answer for this one!.. If there was any feature that I would like to see improves, would be payment options for ad-hoc purchases. There is a reasonable fee for credit card transactions, but the other options for bank transfers etc. require you to email over receipts and didn't seem very slick. If there were integrations to mainstream online payment processors or even an auto pay with bank details, I would be much more likely to have a bigger commitment.

Quite good overall.

I really enjoy that you can send to anyone in the organization, not just your own team. I also love that it can go directly to someone's personal email, rather than a work email, so they can receive it anytime. Always nice to get a pick-me-up and get some appreciation on the weekend or after hours.

Having 450 employees in my team... I found it difficult to search for them at time since I didn't always know the individual's last name (or duplicate names). Would have been nice to have an additional search filter enabled (eg. store number) to help narrow it down.

easy access to gifts

I appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive. I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo

There is not much I can think of that I disliked. Everything worked well.

The only thing I have to add is that I cannot get the Gusto cards out fast enough! Alot of our employees are constantly on the look-out for them. They really enjoy the options, regardless of where they live.

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

I really can't think of anything for the moment.

Nice

We get appreciation from work through Guusto and we have many options to redeem it

The app needs some development for user perspective

The customer service is superb, always there to assist.

The software was easy to learn, use and implement.

A little confusing when checking the account balances.

My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results. It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it! So much better than plastic cards!

Would be nice if it was available outside US and Canada as well. :)

I recently had an error on the employee's end and the customer service at Guusto is amazing. The error was fixed within 15 minutes. The error and/or correction was discussed using the chat and email functions direct from the website. Both worked smoothly with successful results.

This software if very easy to use. From a Software Administrator's point of view, if I have an employee that is not computer friendly it is great to have the option to print out the gift card for them. For the tech savvy employees they love the access they can have using their phone.

The only complaint I have had does not apply to the software itself it applies to the merchants that are on board with the product. I have had some employees that watched merchants struggle getting the access codes to work. Every transaction has eventually been approved but there has been some struggles/delays when trying to redeem.

it has been great and our management team loves it as well. this was a great addition to our rewards and recognition program.

Ease of use and deployment!! Never have given spot awards this easily and the variety of awards is great.

When you print our an award as most of our hourly workforce do not have e-mail, the award is hard to read as to why they are receiving the gift card. I would also like to see their names on the print out.