All Guusto Reviews
1-25 of 1,647 Reviews
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Jessica
501 - 1,000 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed December 2021
Freedom to choose your own gift !!
Debarati
Verified reviewer
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Perfect Gifting Platform
Very satisfied with the Guusto experience. It gives the right choice to empower teams and recognize clients for their loyalty towards the brand.
PROSEasy to use platform. Good selection of merchantsEasy to redeem Gift card balance can be combined to use for a bigger valuation
CONSNo physical gift merchants are available. For example, if I wish to send some physical gifts to someone using the platform, I cannot do that.
Reason for choosing Guusto
Easy to useUsed it earlier so knew the product betterLiked its customer experience
Stephen
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The Best Incentive Platform on the Market!
- Easy to send and receive gifts - Several retail optins to choose from - Can use toward Hotel/Vacation stays
CONS- More Video game retailrs such as Gamestop would be appreciated!
Anonymous
201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Gusto makes getting gift cards fun!
My overall experience has been wonderful. I love getting Guusto gift cards and I love using them.
PROSGusto customer service is top notch. Very quick and helpful. I really like having lots of options to use my gift card with. Also, I like being able to hold the gift card on my account until I'm ready to choose where I want to use.
CONSWhat do you dislike about Gusto?Sometimes it's a bit tricky to get logged into your account but after some practice it gets quite easy. Customer service was great support and sent me info on how to log in .
Charlotte
Construction, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great idea and so easy!
This allows me to give rewards that are meaningful to employees. We provide high productivity rewards to our employees and prior to discovering Guusto we were giving them "swag", however; all our employees now have more than enough hats, mugs and jackets. We needed something new and meaningful to them and this works so well!
PROSThis platform makes rewarding employees seamless and easy. It allows employees to use their rewards in ways that are meaningful to them, and their families. Also, the customer service I have received from Guusto has been incredibly quick and always helpful. I also love that I did not have to set up individual accounts for all of my employees - just email them a reward!
CONSSo far, I haven't found anything that I don't like about Guusto.
Reason for choosing Guusto
Easy to use and provided us with the program we needed. I also knew others using it and they recommended it.
Victoria
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Gusto is great to use in most stores and i was glad to use my coupon at Bath and Body store.
GREAT experience. I never heard of Guusto before until started working with Neighborhood. I am pleased with the services.
PROSThe coupons are redeemable and Great to use at any store.
CONSI was not able to use it at Yankee Candle and Burlington Coat factory. I hope these 2 stores can be included. Thank you.
Maria
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Fantastic Rewards and Recognition Platform
Overall, it's a fun and engaging way to interact with team members.
PROSIt is easy to use and has a lot of great options to use when recognizing team members both monetary and not.
CONSnothing comes to mind - it is easy to use
Reasons for switching to Guusto
switched clients and new client / employer uses Gusto.
Kevin
Financial Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Super helpful way to show your appreciation in this virtual day in age
Post covid, this has made showing client appreciation that much easier. My industry is still predominantly, virtual and this service aligns perfectly with that.
PROSIt's super easy to use and allows me to thank clients virtually with a token of my appreciation. It allows the client to pick a gift card of their choosing and there's a ton of options which means that every client will find something they can use.
CONSThere is no con whatsoever. It has made my client appreciation so much easier.
Philip
Food Production, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Guusto is an excellent Reward Management System
The overall experience is impressive. I believe it will have on-going improvement to get it even better.
PROSIt is very easy and straight-forward to use and the web-page design is very user friendly. It contains all the functions required for a Reward Management System.
CONSThe reports should have more analytic functions, such as sorting, grouping, subtotal, etc. to allow user to print the output for business use, without the need to export them to MS Excel for further data analysis.
rita
Market Research, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Guusto is helping the Moral of companies
Been fun and helpful. Very happy our company brought this to the table
PROSBeing able to reward my interviewers for their hard work and dedication to our company. They are shown appreciation as they should be.
CONSReally have nothing bad to say about Guusto
Gerald
Financial Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Surprise your team members
Love this platform. Recognition is super important in my business and Guusto reliably facilitates this crucial part of how I grow my business.
PROSSuper easy rewards platform for team and clients, with awesome vendors to choose from.
CONSMy favourite vendor isn't there, but it's unlikely it'd would be anywhere
Chris
Insurance, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
GUUSTO REview
Overall experience was great as this is a very practical platform
PROSThings I like about Guusto are the ease of access to gift cards. Enough security to avoid tampering and you can save money by banking it.
CONSI guess the website is a bit cluttered and can be improved.
Reasons for switching to Guusto
It's our company who made the switch to GUUSTO
Joseph
Real Estate, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Excellent mechanism to reward all employees.
Guusto adapted very quickly to our needs as a company and managed to send all kinds of rewards to our employees without any limit, thanks to this platform we have been able to grant economic bonuses for various work groups of our company, in addition, I loved the function which allows me to send prizes in a general way for a specific sector, the platform allows me to send gift cards for exact sectors, such as HR or the Marketing sector. I loved the experience obtained with Guusto, I consider that I will continue using it to reward my employees for their work performance.
PROSGuusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.
CONSThe first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.
Eliot
Insurance, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Cost efficient solution for national contests
The Guusto team was quick to provide solutions to meet the needs and expectations of our recipients. Even though the original scope of our contest did not involve using Guusto (but the global pandemic made us reevaluate our rewards program on the go), their exceptional customer service allowed us to transition to Guusto without causing delay. They were quick to respond to emails and always available for phone calls and video chats to discuss strategy and next steps. I look forward to using them regularly in the future, as a cost effective option that aligns with our company's paperless (green friendly) initiatives.
PROSThe Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.
CONSIf I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank. ...if this was not a required question - I would not have filled out this field.
Vendor Response
Hi Eliot, thanks so much for leaving an awesome review! We are so glad to hear that Guusto was able to supply the rewards needed for your sales contest, and that you were happy with the timely support we provided to distribute the rewards within a short time frame! We are launching a site-wide product update that will include several new features to make the gifting and redemption experience even better, so, stay tuned! Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)
Replied June 2020
Anonymous
1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Great way to engage and keep people motivated!
The flexibility afforded to the account holder to allow the recipient to choose their merchant of choice removes the "I hope they like this" dilemma. Guusto also helps bypass the prepaid credit card activation fees, which is a huge bonus as well. From a business perspective, having reports which track gifts purchased is a key differentiator as gift cards are often one of the things that businesses' forget about when it comes time for filing corporate taxes. The tax implication for the end-user is also tracked and can be filed through regulatory requirements for year-end as well, keeping all parties in compliance. Tracking redemption (and therefore engagement) is a huge bonus. The knowledge that unredeemed amounts won't go to waste gives companies peace of mind that they aren't just buying a traditional gift card but a full-stack service to manage their rewards and recognition systems far more efficiently.
PROSIt's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness. The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was accessing the bundle of merchants that Guusto currently offers, which will grow over time. The best part of the entire web service is the dashboard which allows you to glance at everything important to an end user quickly. The robust reporting features that an admin/team owner can access help quantify engagement that isn't possible through traditional "gift card hand out" systems that I've used before.
CONSCertain merchants have a minimum spend limit which can be limiting to the redeemer.
Vito
Individual & Family Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great cost effective product
The experience has been great. Their team has made it really simple to roll out. Customer support is quick to respond to any questions.
PROSIt allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.
CONSCant really identify any weaknesses. It has been great.
Reason for choosing Guusto
Immediate delivery of gifts and great customer service with minimal use of Internal HR resources
Reasons for switching to Guusto
Air Miles Rewards is too cumbersome to use and poor customer service. Not quick enough with the gift.
Vendor Response
Hi Vito, Thank you for taking the time to provide a review! We look forward to continuing to power your recognition programs. Reach out anytime if we can be any help or would like to see anything added to our product roadmap. Muucho Guusto, Emma
Replied July 2020
Lee
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Best and most affordable self-service gifting and recognition platform
We currently use Guusto to send employees vouchers for work tenure miletones and sales performance / hitting targets. When working in-person, we would buy things like champaign, but we are working from home right now and the feedback from the team so far has been that they actually prefer the choice this gives them better. I'm confident that we will use Guusto more often internally and even start using for clients. They also offer a recognition service with nomiations that we haven't tested out until there is wider adoption in the business, but from looking at the webinars and documentations, it looks decent. Give it a try! It's free to test out, the support is very responsive, plenty of documentation and webinars.
PROSI did a lot a research into different companies and tested out a few - lots had prices locked behing webinar paywalls, unneccesary features (for our business), and large minium order requirements or contracts. What I like best about Guusto is the simplicity - it's so easy to use, has transparent pricing, and has lots of choices for gift recipients to chose from. The options include online gift cards, coffee shops, restautants, charity donations, and much more. Recipients can even save up to make bigger purchaes.
CONSHard for me to find an answer for this one!.. If there was any feature that I would like to see improves, would be payment options for ad-hoc purchases. There is a reasonable fee for credit card transactions, but the other options for bank transfers etc. require you to email over receipts and didn't seem very slick. If there were integrations to mainstream online payment processors or even an auto pay with bank details, I would be much more likely to have a bigger commitment.
Vendor Response
Hi Lee, Thanks for leaving us a review! We're so glad to hear that you love using Guusto! Our new product upgrade coming soon will streamline the payment process even more, so stay tuned! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma
Replied July 2020
Anonymous
1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Good tool for recognition
Quite good overall.
PROSI really enjoy that you can send to anyone in the organization, not just your own team. I also love that it can go directly to someone's personal email, rather than a work email, so they can receive it anytime. Always nice to get a pick-me-up and get some appreciation on the weekend or after hours.
CONSHaving 450 employees in my team... I found it difficult to search for them at time since I didn't always know the individual's last name (or duplicate names). Would have been nice to have an additional search filter enabled (eg. store number) to help narrow it down.
Jessica
Health, Wellness and Fitness, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Freedom to choose your own gift !!
easy access to gifts
PROSI appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive. I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo
CONSThere is not much I can think of that I disliked. Everything worked well.
Reason for choosing Guusto
flexibility and cost
Christel
Logistics and Supply Chain, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
We love Guusto... we really do!
The only thing I have to add is that I cannot get the Gusto cards out fast enough! Alot of our employees are constantly on the look-out for them. They really enjoy the options, regardless of where they live.
PROSVery easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.
CONSI really can't think of anything for the moment.
Vendor Response
Hi Christel, thank you for the amazing review! We're so glad to hear Guusto has made recognition a breeze for you, and that your people love Guusto gift cards- it's why we do what we do. Our success team is always happy to help, feel free to reach out at any time! Muucho Guusto :)
Replied December 2019
mohit
Verified reviewer
Pharmaceuticals, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Easy to use
Nice
PROSWe get appreciation from work through Guusto and we have many options to redeem it
CONSThe app needs some development for user perspective
Belinda
Hospital & Health Care, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Service!
The customer service is superb, always there to assist.
PROSThe software was easy to learn, use and implement.
CONSA little confusing when checking the account balances.
Reason for choosing Guusto
Local company
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
No more plastic cards, gifts are redeemable at any partner venue
My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results. It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it! So much better than plastic cards!
CONSWould be nice if it was available outside US and Canada as well. :)
Vendor Response
Thank you for taking the time to share a review! We're glad to hear you're liking your company's Guusto program as a gift recipient. We recently added Prepaid Mastercards as a redemption option, which can be used in 160+ countries! Have your program administrator reach out to our customer success team so we can help them get it added to your company's program. Muucho Guusto :)
Replied October 2019
Joanne
Health, Wellness and Fitness, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Guusto - Ease of Use and Customer Service
I recently had an error on the employee's end and the customer service at Guusto is amazing. The error was fixed within 15 minutes. The error and/or correction was discussed using the chat and email functions direct from the website. Both worked smoothly with successful results.
PROSThis software if very easy to use. From a Software Administrator's point of view, if I have an employee that is not computer friendly it is great to have the option to print out the gift card for them. For the tech savvy employees they love the access they can have using their phone.
CONSThe only complaint I have had does not apply to the software itself it applies to the merchants that are on board with the product. I have had some employees that watched merchants struggle getting the access codes to work. Every transaction has eventually been approved but there has been some struggles/delays when trying to redeem.
Reason for choosing Guusto
N/A
Vendor Response
Hi Joanne, thank you for leaving us a review! We're glad to hear Guusto has made recognition easy and impactful, and that your people love using it as well. We understand that the struggle with merchant redemption can be frustrating, and our team is working hard to find ways to keep this from happening. Feel free to reach out to our support team at any time and we'd be more than happy to help. Muucho Guusto! :)
Replied January 2020
Kenya
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Awsome product
it has been great and our management team loves it as well. this was a great addition to our rewards and recognition program.
PROSEase of use and deployment!! Never have given spot awards this easily and the variety of awards is great.
CONSWhen you print our an award as most of our hourly workforce do not have e-mail, the award is hard to read as to why they are receiving the gift card. I would also like to see their names on the print out.
Reason for choosing Guusto
Cost to get started and for the employer.