HaloCRM

RATING:

5.0

(2)
Overview

About HaloCRM

HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage conversations across a variety of channels including Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls, and more. HaloCRM comes with a centralized dashboard, which allows administrators to view open/pending tickets, average handling time, tickets by category, customer feedback, performance agents, and other data.

HaloCRM Pricing

Starting price: 

$45.00 per month

Free trial: 

Available

Free version: 

Not Available

HaloCRM Workflow Management
Slide 1 of 6

HaloCRM Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for HaloCRM

2 Reviews

Ashley

Automotive, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Seamless Integration - Dedicated support

Enjoyable from start to finish. The staff are great to work with and the product speaks for itself.

PROS

The ease of use straight after setup was almost too good to be true. [sensitive content hidden] had everything configured ready for us on launch day. Advisors took to the system with ease and our data vs reporting improved greatly.

CONS

Additional custom fields created for tickets require SQL reporting which as a non-technical implementer of the system, I found it frustrating that wasn't already pulled to the reporting suite as an option to select.

Reason for choosing HaloCRM

a Valued existing relationship with Halo as a business

Kirsty

Commercial Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

WMDC / HaloCRM

We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient and providing the best service that we can to our tenants. this system ensures that all maintenance is logged y the tenant and is picked up by the team immediately ensuring nothing is ever missed.

PROS

I like the ease in using the programme, and how we can now log all our Maintenance issues on a reliable system which means we can improve our service as landlord. really like the SLA time limits meaning all the team are working harder to meet these timecsales.

CONS

Nothing ! :) i have nothing negative to comment

Reason for choosing HaloCRM

Less admin work, easy to use, easy for our tenants to use, amazing service from the staff and a true pleasure to deal with.