--- title: "HaloPSA Software Reviews, Demo & Pricing - 2026" description: "Review of HaloPSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/halopsa-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / HaloPSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/halopsa-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/halopsa-profile/alternatives/) # HaloPSA Review From $119/month Free trial 1 plan Wondering if HaloPSA is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HaloPSA 4.8 [(40)](https://www.softwareadvice.com/crm/halopsa-profile/reviews/) Pricing Starting at $119.00 per user per month ### About HaloPSA HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management. From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items. MSPs are able to extend the usage of HaloPSA wit... h third-party integrations for Xero, Sage, SolarWinds, Slack, and many more. Pricing is charged on per user, per month and is billed annually. Wondering if HaloPSA is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## HaloPSA User Interface ## Popular HaloPSA Alternatives Main Product HaloPSA 4.8 [(40)](https://www.softwareadvice.com/crm/halopsa-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.50Value for money - 4.77Customer support - 4.67Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Cove Data Protection](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/) 4.6 [(375)](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.45Value for money - 4.49Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(202)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 3.99Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price ## HaloPSA Pricing and Plans Starting price: $119.00 per month Free Trial Free Version The all-in-one for everyone $119.00 per user, per month Plan includes: - Asset Management - Auto-Asset Discovery - Billing - Contract Management - CRM - Inventory Management - Mobile Apps - Project Dashboard - Reporting - Service Desk Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HaloPSA Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of HaloPSA Accounting Integration Active Directory Integration Activity Tracking Alerts/Notifications Anti Virus API Approval Process Control Asset Lifecycle Management Audit Trail Backup and Recovery Billable Items Tracking Billing & Invoicing Calendar Management Call Center Management Change Management Chat/Messaging Client Portal Compliance Management Configurable Workflow Configuration Management Contract/License Management CRM Customer Database Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Management Document Storage Drag & Drop Email Management Event Logs Expense Tracking Forecasting Gantt/Timeline View Help Desk Management Incident Management Interaction Tracking Inventory Management Invoice Management Issue Management IT Asset Tracking Knowledge Base Management Live Chat Maintenance Scheduling Monitoring Multiple Projects Patch Management Performance Metrics Policy Management Portfolio Management Prioritization Problem Management Progress Tracking Projections Project Management Project Planning Project Templates Project Time Tracking Project Tracking Project Workflow Proposal Generation Queue Management Quotes/Estimates Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Remote Access/Control Remote Monitoring & Management Reporting & Statistics Resource Allocation & Planning Resource Management Scheduling Server Monitoring Social Media Integration Status Tracking Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Task Planning Task Progress Tracking Task Scheduling Third-Party Integrations Ticket Management Time & Expense Tracking Timesheet Management ## HaloPSA Integrations 3CX Integration rated undefined from -1 review AnyDesk Integration rated undefined from -1 review Analytify Integration rated undefined from -1 review Sync Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Sign Integration rated undefined from -1 review See all 23 integrations ## HaloPSA User Reviews ## HaloPSA customer ratings - Overall rating: 4.8/5 - Total reviews: 40 ### Rating distribution - 5 stars: 33 reviews (83%) - 4 stars: 6 reviews (15%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.5/5 - Customer support: 4.8/5 - Functionality: 4.7/5 --- ### Flexible helpdesk software - Overall rating: 4/5 - Reviewer: Steven d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools. #### Cons The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database. --- ### Easily the Best PSA We've Used - Overall rating: 5/5 - Reviewer: Jonathan R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies. #### Cons While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible. #### Reasons for choosing HaloPSA All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win. #### Reasons for switching to HaloPSA Lack of features in previous offerings. Noncompetitive pricing. Poor support. --- ### Learning psa review - Overall rating: 5/5 - Reviewer: Adrian B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. #### Cons Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. --- ### Quite flexible compared to competition… - Overall rating: 5/5 - Reviewer: Dean W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing. #### Cons It can be quite confusing, especially the user configuration of the ticket views and some other settings. #### Reasons for switching to HaloPSA We really needed a modern solution from our custom database that didn't require in-house maintenance. --- ### Integrated systems over your entire portfolio? Give HALOPSA a try--you won't be disappointed! - Overall rating: 4/5 - Reviewer: Colby W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Where to start? It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HaloPSA has everything we need, all in one place with the ability to connect all of our data, it has made the difference in how we perform. #### Cons The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company. --- ### Top quality Service Desk software - Overall rating: 5/5 - Reviewer: Robbie E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing. #### Cons The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative. --- ### Extremely Customisable - Overall rating: 5/5 - Reviewer: Matthew R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable. #### Cons The features we are not using can get in the way sometimes. --- ### Packed full of feautures - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic. #### Cons No native way to securely store passwords, but the guys gave us a great workaround --- ### The perfect fit - Overall rating: 5/5 - Reviewer: Matthew R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to grow into it's product as and when required. #### Cons Minor bugs and the very rare slow performance --- ### Great fit for an MSP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered NetHelpDesk brought our support systems right up-to-date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Affordable - Lots of features - Helpful and responsive team - Easy to use/implement #### Cons A bit more functionality in the reporting suite would be nice, namely dashboards in document form. --- Showing 1 - 10 of 40 Reviews [See All Reviews](https://www.softwareadvice.com/crm/halopsa-profile/reviews/) ## HaloPSA Popular Comparisons [Cove Data Protection vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/solarwinds-backup/)[N-central vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/solarwinds-n-central/)[N-sight RMM vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/msp-rmm/)[Syncro vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/syncro/)[Atera vs HaloPSA](https://www.softwareadvice.com/help-desk/atera-profile/vs/halopsa/)[Freshservice vs HaloPSA](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/halopsa/)[MSP360 Backup vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/msp360-backup/)[JIRA Service Management vs HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/crm/halopsa-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? Our experts can help you compare HaloPSA with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice