HaloPSA

RATING:

4.8

(23)

About HaloPSA

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management. From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents...

HaloPSA Pricing

https://halopsa.com/pricing/

Starting price: 

$90.00 per month

Free trial: 

Available

Free version: 

Not Available

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HaloPSA Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HaloPSA

1 - 5 of 23 Reviews

User Profile

Lucas

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Modern PSA for IT Providers and more

PROS

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

CONS

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Reasons for switching to HaloPSA

We were looking for a more modern and feature rich product that gave us the ability to grow and the product scale with us.

Jonathan

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Easily the Best PSA We've Used

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

PROS

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

CONS

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Reason for choosing HaloPSA

All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.

Reasons for switching to HaloPSA

Lack of features in previous offerings. Noncompetitive pricing. Poor support.

Andrew

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Your Service Desk Ticketing Partner

The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.

PROS

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

CONS

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Dean

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Quite flexible compared to competition…

Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.

PROS

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

CONS

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Reasons for switching to HaloPSA

We really needed a modern solution from our custom database that didn't require in-house maintenance.

User Profile

Robbie

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Top quality Service Desk software

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

PROS

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

CONS

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.