--- title: "HaloPSA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HaloPSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HaloPSA is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/halopsa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [HaloPSA](https://www.softwareadvice.com/crm/halopsa-profile/) / HaloPSA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/halopsa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/halopsa-profile/alternatives/) # HaloPSA User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 33 reviews (83%) - 4 stars: 6 reviews (15%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise. - I also like the ability to build runbooks based on the integrations. - I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. ### Most mentioned cons - Documentation doesn’t always keep up with the platform, and there’s a learning curve — even simple tasks can require a deeper understanding of how things are structured. - The guides provided are not at comprehensive as they could be. - They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want. ## HaloPSA customer reviews Showing reviews 1-25 of 40 (page 1). ### Flexible helpdesk software - Overall rating: 4/5 - Reviewer: Steven d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools. #### Cons The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database. --- ### Easily the Best PSA We've Used - Overall rating: 5/5 - Reviewer: Jonathan R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies. #### Cons While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible. #### Reasons for choosing HaloPSA All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win. #### Reasons for switching to HaloPSA Lack of features in previous offerings. Noncompetitive pricing. Poor support. --- ### Learning psa review - Overall rating: 5/5 - Reviewer: Adrian B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. #### Cons Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. --- ### Quite flexible compared to competition… - Overall rating: 5/5 - Reviewer: Dean W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing. #### Cons It can be quite confusing, especially the user configuration of the ticket views and some other settings. #### Reasons for switching to HaloPSA We really needed a modern solution from our custom database that didn't require in-house maintenance. --- ### Integrated systems over your entire portfolio? Give HALOPSA a try--you won't be disappointed! - Overall rating: 4/5 - Reviewer: Colby W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Where to start? It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HaloPSA has everything we need, all in one place with the ability to connect all of our data, it has made the difference in how we perform. #### Cons The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company. --- ### Top quality Service Desk software - Overall rating: 5/5 - Reviewer: Robbie E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing. #### Cons The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative. --- ### Extremely Customisable - Overall rating: 5/5 - Reviewer: Matthew R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable. #### Cons The features we are not using can get in the way sometimes. --- ### Packed full of feautures - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic. #### Cons No native way to securely store passwords, but the guys gave us a great workaround --- ### The perfect fit - Overall rating: 5/5 - Reviewer: Matthew R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to grow into it's product as and when required. #### Cons Minor bugs and the very rare slow performance --- ### Great fit for an MSP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered NetHelpDesk brought our support systems right up-to-date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Affordable - Lots of features - Helpful and responsive team - Easy to use/implement #### Cons A bit more functionality in the reporting suite would be nice, namely dashboards in document form. --- ### Review of NetHelpDesk - Overall rating: 5/5 - Reviewer: peter g. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use and flexibility #### Cons Very little, expect for some gaps in data linking to emails --- ### Improve your management productivity through HaloPSA - Overall rating: 5/5 - Reviewer: Alexandros G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros 1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use. #### Cons Small quality of life problems, which could be a minor inconvenience for teams using the platform. --- ### NetHelpDesk Review - Overall rating: 4/5 - Reviewer: Giles M. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Not a Project Management System / Great Ticketing and Billing - Overall rating: 3/5 - Reviewer: Matt E. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The implementation team was great, the software on the ticketing side is good, fairly easy to use... we have a lot of multi-entity clients, and they aren't great in Halo, but there are workarounds for it. Their team is good at helping you find workarounds for the shortcomings of the software, but to me that is just putting a band-aid on a wound. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The ticketing system is pretty good. It is a little hard to determine what people can see and not see (if agent security is a concern) and billing flexibility, the billing rules really allow you to get very granular to create almost any contract. #### Cons Their project management module is virtually useless, they aren't real projects and tasks, they are actually just a collection of service tickets. This has made thing very complicated for use, and in some cases, we have had to use alternative procedures. #### Reasons for choosing HaloPSA Billing configuration and collaboration didn't meet our needs. #### Reasons for switching to HaloPSA It couldn't get our billing correct, and very different work management platform. Needed tickets. --- ### Halo - The golden standard for PSA - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I can't praise HaloPSA enough! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. #### Cons The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. #### Reasons for switching to HaloPSA Connectwise is a good product, but it was not keeping up with our demand. It was slow and clunky and did not give us much as far as customization. --- ### Powerful PSA with strong flexiblity, but a learning curve - Overall rating: 4/5 - Reviewer: Nils B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very positive. It’s a powerful PSA that can scale with the business, though it does take time to fully dial in. We’re still working on bringing projects fully into Halo, but the platform has the capability to support it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Highly flexible and customizable. It can handle just about anything once configured, and works well as a central system for tickets, billing, and operations. #### Cons Documentation doesn’t always keep up with the platform, and there’s a learning curve — even simple tasks can require a deeper understanding of how things are structured. #### Reasons for switching to HaloPSA More flexiblity, less contract constrains with big org --- ### Excellent PSA platform for MSPs and IT support teams - Overall rating: 5/5 - Reviewer: Kian W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with HaloPSA has been very positive. It is a powerful platform that helps improve ticket management, visibility, and efficiency across support teams. Once everything is set up correctly, it becomes a very useful tool for managing customers and daily IT support tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HaloPSA is easy to use, well laid out, and helps keep tickets, clients, assets, and workflows organised in one place. I like how flexible it is and how much can be customised to suit an MSP environment. The automation, ticket tracking, and reporting features make day-to-day support much smoother. #### Cons Some areas can take a little time to get used to, especially when setting up workflows and customising the system. A few settings are not always obvious at first, but once configured properly it works very well. #### Reasons for switching to HaloPSA Not enough features and just not msp ready --- ### An Absolute Powerhouse - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. #### Cons At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. #### Reasons for choosing HaloPSA At first because it had the best price, but now it feels like we'd never need to try another PSA. #### Reasons for switching to HaloPSA At first cost, but we stayed with Halo due to how great it has become after putting in the time to set it up. --- ### Great product, very customizable, but sometimes complex - Overall rating: 5/5 - Reviewer: Nick F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. #### Cons Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. #### Reasons for choosing HaloPSA None of these alternate products would allow the custom billing we required. --- ### Very good service and easy! - Overall rating: 5/5 - Reviewer: Victoria D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience is very positive. I have not used any other application but it would be hard to switch after having Halo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and I'm able to intergrate so many applications into the software. The support chat is very friendly. It is easy to discuss situations with customers and filtering is very easy. The value of the service is very much worth it. Management processes are self-explanitory and understandable. Ticket management is very easy and communication is flawless. #### Cons It has a lot of settings and features so I sometimes get overwhelmed by everything and have difficulty learning. The support chat is very helpful and nice though. --- ### HaloPSA for MSPs: An Honest Review - Overall rating: 5/5 - Reviewer: Will S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been an 8/10. Some of the integrations. Halo really is customizable to whatever you want it to be. I would recommend it to any organization that can invest the manpower to build it out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The amount of integrations you can do for one. I also like the ability to build runbooks based on the integrations. #### Cons It comes as a blank slate. If you don't have the manpower in your organization, taking on this can be daunting. #### Reasons for switching to HaloPSA Autotask has become dated. Lack of features and support. --- ### C suite Management - Overall rating: 5/5 - Reviewer: Broderick A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to configure, gets a little deep in the weeds to make certain function work. However its a very powerful system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Integrates well with multiple application as IT Glue, Ninja Huntress. Configuration was easy Application developer provide steps #### Cons The minimum 5 seats to use the system. We are small shop everyone will not have access to use the system. I #### Reasons for choosing HaloPSA Independent of all other system, but integrates with most --- ### Halo PSA - Customize To Your Hearts Content - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I am very pleased with Halo PSA. It gave our business a lot more options of flexibility where other similar software's could not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most about Halo PSA is the fact you can customize everything you can imagine for your own individual needs. It can be stock, or you can customized to your hearts content. #### Cons To be honest there is not much I don't like about Halo PSA. If I had to be nit picky I would say the mobile version isn't as illuminating as the desktop web version. --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Mohammad M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Ticket trage, scheduling, asset and customer managemnet, asset inventory. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros wide range of capability and enhance customer, asset and software management #### Cons Don't have the option to pick up a specific user. example general user. --- ### un producto recomendable 100% - Overall rating: 5/5 - Reviewer: wilson l. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Muy buena utilice durante un buen tiempo utilice Polaris, recientemente la empresa cambio de programa y fue para bien, fue una de las mejores innovaciones del ultimo año, es flexible compacta muy robusta y tiene todas las herramientas que se requeiren para la gestion, planificacion y medición de un proyecto #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Esta aplicacion te ayuda a gestionar procesos en relacion a gestion de Proyectos los beneficios superan con creces los inconvenientes, el portal del cliente es increíble y la gestión de incidencias es más potente y flexible que cualquier cosa que haya usado jamás. #### Cons puede ser algo complejo adaptarse a su infraestructura dependiendo el programa o sistema de gestion que hayas realizado anteriormente #### Reasons for switching to HaloPSA Campios de los procesos operativos de la compañia ## More reviews [Next reviews](https://www.softwareadvice.com/crm/halopsa-profile/reviews/?page=2) --- HaloPSA Reviews, Pros and Cons - 2026 Software Advice