--- title: "HappyFox Help Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HappyFox Help Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HappyFox Help Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/happyfox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/) / HappyFox Help Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/happyfox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/happyfox-profile/alternatives/) # HappyFox Help Desk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 93 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 64 reviews (69%) - 4 stars: 24 reviews (26%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The software automates repetitive tasks and allows businesses to create custom workflows, reducing manual work and improving efficiency. - Users can efficiently manage support tickets, automate tasks, and create custom workflows to enhance efficiency. - HappyFox has made ticketing reliable, where incredible and quick support is well shared. ### Most mentioned cons - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - The fundamental features don't work well enough if they work at all. - I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ## HappyFox Help Desk customer reviews Showing reviews 1-25 of 93 (page 1). ### Strong Ticketing System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). #### Cons A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. --- ### Not too complex, not a ton of features, but it does do and accomplish exactly what it says. - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. #### Cons There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing --- ### HappyFox makes us sad... - Overall rating: 3/5 - Reviewer: Alex W. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. #### Cons Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. --- ### Great Software - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would, and have, recommend this software to anyone looking for a great program for their business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. #### Cons I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. --- ### The basics of ticketing - Overall rating: 4/5 - Reviewer: Arnaud D. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tracking of my interaction with customers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too #### Cons Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes --- ### Better approach to handle product issues. - Overall rating: 5/5 - Reviewer: Prabath U. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good product easy to learn and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA. #### Cons I like the product and the way it behaves. --- ### One Stop solution for IT Support - Overall rating: 5/5 - Reviewer: Apur D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. #### Pros Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. #### Cons Nothing in specific..................... --- ### Clean and simple customer support system - Overall rating: 5/5 - Reviewer: Mayukh G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used unspecified for unspecified - Reviewed: April 2014 - Review source details: This review was submitted organically. No incentive was offered HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future. #### Pros Easy, Convenient, Customizable, Neat interface. --- ### Happy with Happy Fox! - Overall rating: 5/5 - Reviewer: Brien N. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in! #### Cons The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue. --- ### Happy to use HappyFox APP - Overall rating: 5/5 - Reviewer: Tzachi A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered I love using the HappyFox app, help me manage all It calls and solved them in order #### Pros very intuitive #### Cons First log in is slow --- ### Power User - HAPPY FOX, has allowed us to scale fast! - Overall rating: 5/5 - Reviewer: Kevin L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. [SENSITIVE CONTENT] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. [SENSITIVE CONTENT] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, scalability, price, support, integrations, and tools which make sense. #### Cons There is nothing I do not like about Happy Fox. #### Reasons for choosing HappyFox Help Desk Listed above --- ### HappyFox Happy User - Overall rating: 5/5 - Reviewer: David O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers. #### Cons I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed. #### Reasons for switching to HappyFox Help Desk When onboarding a new very large customer, I realized that the existing method of tracking via email was wholly inadequate. --- ### HappyFox keeps us organized + efficient! - Overall rating: 4/5 - Reviewer: Rachel K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple states and varies from in-club marketing directors to the corporate team. Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I cannot tell you how nice it is to have ONE platform to assign and delegate tasks! The minute a ticket is created, we are able to assign it to the correct person without things getting lost in the shuffle. Our productivity has greatly increased since launching this platform across our organization's internal team! #### Cons This is very petty, but I'm not a huge fan of the interface design. With a name like HappyFox (and the cute fox logo!) I'd expect it to be prettier. Also, I don't like how tickets are created from out of office responders or junk emails. Those are one-off occasions but still annoying. --- ### Effective, easy to use and budget friendly - Overall rating: 5/5 - Reviewer: julie b. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really happy with this product. Really glad we made the switch. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost. #### Cons There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings #### Reasons for switching to HappyFox Help Desk Too spendy --- ### Exacta Review of HappyFox - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like a streamlined, easy to use clean interface. This is what happyfox is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a no nonsense, easy to use platform. Administration is easy. #### Cons Somewhat limited in features, but not much. --- ### Saves us hours every day - Overall rating: 5/5 - Reviewer: Debbie C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As with most support requests they tend to be repetitive. HappyFox enabled us to create canned responses which saves so much time. Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and simple setup. Love the cannned responses. Great knowledge base feature #### Cons Can't think of any --- ### Great service and great product - Overall rating: 5/5 - Reviewer: Saravanan N. - Industry: Translation and Localization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Highly customizable Great customer support --- ### Easy to use - Overall rating: 5/5 - Reviewer: Michael E. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for novice. #### Cons Nothing --- ### HappyFox offers a great service for its price! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. Smart Rules are extremely useful and allow various actions to be performed based on the contents of messages and age of tickets. For the questions we've had, HappyFox support has been excellent #### Cons Maybe they need to invest more in features but at the end of the day it is valuable product for its price --- ### Useful for ticketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this has been a very useful tool for internal maintenance requests. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It makes it very easy to submit and track requests. We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency. #### Cons I don’t receive ticket updates. It would be really useful to know when a ticket moves forward but I don’t get those notifications. --- ### Revolutionized Support For Us - Overall rating: 5/5 - Reviewer: PDG+creative - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered Before HappyFox, we used email inbox as our "support system", and boy was it clunky, confusing, easy to lose track of requests, and a time waster. HappyFox is just as simple for our clients as sending to our individual email was, but with huge happiness gains all around. Much order. So efficiency Less confuse. SUCH WOW! #### Pros • Simple • Just works! • Powerful reporting / sorting options to let you get an idea of where everything stands • Great integrations • HappyFox's own support team helpful and quick to response #### Cons • Can be sluggish load-time wise • There are some minor UI inconveniences at times, such as having to type in the ticket ID when relating two tickets vs being able to search by name and select that way. --- ### Great Help Desk Software - Overall rating: 4/5 - Reviewer: Linda W. - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software has a very intuitive design and integrates well with other applications and tools. It also helps to reduce workload by providing several self-service tools. #### Cons Because there are a number of rules within this software, some capabilities are limited. Also, the pricing structure is not conducive to start-ups as it requires a minimum of three users. --- ### Accomplishes the Task - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used other for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Great Product with easy to use interface. Easy customize your experience #### Cons I have yet to experience anything negative with the software. --- ### Simple and easy to use - Overall rating: 5/5 - Reviewer: DarrenB - Product usage: Used unspecified for unspecified - Reviewed: October 2013 - Review source details: This review was submitted organically. No incentive was offered We have used various help desk systems in the past but have found this the easiest and simplest to use and our clients are impressed with how easy it is to use and see there tickets. We have also rolled this out to bigger clients who have an in-house IT support team who needed a system for logging their activities to their bosses. #### Pros Easy to use Simple user interface integration to many external systems such as CMS/Websites etc Good Value for money #### Cons Would be nice to be able to categorise tickets more such as Hardware - Hard Drive Fault etc --- ### This app will be big one day - Overall rating: 5/5 - Reviewer: Dennis V. - Product usage: Used unspecified for unspecified - Reviewed: June 2012 - Review source details: This review was submitted organically. No incentive was offered I don´t know why so little people know about HappyFox, I am convinced that this app will be big one day. Actually HappyFox offers a normal customer service support solution. But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable. #### Pros Nice interface with beautiful colors and easy to use Good report function ## More reviews [Next reviews](https://www.softwareadvice.com/crm/happyfox-profile/reviews/?page=2) --- HappyFox Help Desk Reviews, Pros and Cons - 2026 Software Advice