--- title: "HappyFox Help Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HappyFox Help Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HappyFox Help Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/happyfox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/) / HappyFox Help Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/happyfox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/happyfox-profile/alternatives/) # HappyFox Help Desk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 93 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 64 reviews (69%) - 4 stars: 24 reviews (26%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The software automates repetitive tasks and allows businesses to create custom workflows, reducing manual work and improving efficiency. - Users can efficiently manage support tickets, automate tasks, and create custom workflows to enhance efficiency. - HappyFox has made ticketing reliable, where incredible and quick support is well shared. ### Most mentioned cons - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - The fundamental features don't work well enough if they work at all. - I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ## HappyFox Help Desk customer reviews Showing reviews 1-25 of 93 (page 1). ### Strong Ticketing System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). #### Cons A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. --- ### HappyFox Help Desk - Best for ticketing system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. #### Cons There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. --- ### HappyFox makes us sad... - Overall rating: 3/5 - Reviewer: Alex W. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. #### Cons Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. --- ### Not too complex, not a ton of features, but it does do and accomplish exactly what it says. - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. #### Cons There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing --- ### HappyFox, The Helpdesk for Humans - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, #### Cons I've yet to see anything negative about this software. --- ### Great application! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease! #### Cons Reports can be a bit hard to create but customer service was always there to help. --- ### Helpful application for sales support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has enabled us to have multiple representatives handing the incoming emails for 1 email address. #### Cons I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. --- ### Great Software - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would, and have, recommend this software to anyone looking for a great program for their business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. #### Cons I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. --- ### The basics of ticketing - Overall rating: 4/5 - Reviewer: Arnaud D. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tracking of my interaction with customers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too #### Cons Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes --- ### Better approach to handle product issues. - Overall rating: 5/5 - Reviewer: Prabath U. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good product easy to learn and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA. #### Cons I like the product and the way it behaves. --- ### Friendly Solution to Make Communications Sppedy - Overall rating: 5/5 - Reviewer: Gestione P. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HappyFox has made ticketing reliable, where incredible and quick support is well shared. #### Cons HappyFox is intelligent in making the customer conversation going and solid. --- ### Outstanding Help desk software at an attractive price - Overall rating: 5/5 - Reviewer: Julian B. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, economic, full featured, integrates with Magento #### Cons Nothing --- ### Game Changer! - Overall rating: 4/5 - Reviewer: Joseph G. - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Our customers have been longing for an on-line portal to report their own incidents. Not only have we provided that option to our customers with the launch of this tool but members of management are no longer in the dark on items that are lingering. With custom SLA's and breach alerts management can engage themselves before an escalation occurs. The support team is very responsive; I never have to chase the support team down for answers to my questions or challenges and to me this is most important because I in turn am able to keep our customers and staff members informed. At almost the drop of a dime, I am receiving one-on-one support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types. #### Cons There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers. --- ### It is fantastic - Overall rating: 5/5 - Reviewer: Dustin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We looked at 7 different options for our help desk system, Happy Fox was by far the best. I am so glad we went with them. It is so easy for our end-users to submit tickets, make changes and updates to them, the set-up was easy and the support was great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate. #### Cons We ave no cons at this time, our experience has been great so far. #### Reasons for switching to HappyFox Help Desk Needed a more robust service. --- ### Awesome ticketing management system software - Overall rating: 5/5 - Reviewer: Ahmed Z. - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool ) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use cost efficient great features flexibility for development new features great support outstanding up time #### Cons NA --- ### Great service and great product - Overall rating: 5/5 - Reviewer: Saravanan N. - Industry: Translation and Localization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Highly customizable Great customer support --- ### Easy to use - Overall rating: 5/5 - Reviewer: Michael E. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for novice. #### Cons Nothing --- ### HappyFox offers a great service for its price! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. Smart Rules are extremely useful and allow various actions to be performed based on the contents of messages and age of tickets. For the questions we've had, HappyFox support has been excellent #### Cons Maybe they need to invest more in features but at the end of the day it is valuable product for its price --- ### Useful for ticketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this has been a very useful tool for internal maintenance requests. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It makes it very easy to submit and track requests. We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency. #### Cons I don’t receive ticket updates. It would be really useful to know when a ticket moves forward but I don’t get those notifications. --- ### Happy with Happy Fox! - Overall rating: 5/5 - Reviewer: Brien N. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in! #### Cons The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue. --- ### Ease of use, customisable and cost-effective - Overall rating: 5/5 - Reviewer: GrahamD - Product usage: Used unspecified for unspecified - Reviewed: October 2013 - Review source details: This review was submitted organically. No incentive was offered We started using this product on a trial basis earlier this year and have found it does everything we need - and more. We are a small company and often support staff are not in the office so we need a system we could update on the move. Also, we didn't want anything complicated, a simple method of logging a call and tracking its progress was all we needed. At this stage we didn't want the product to send any updated to the end user (client) either as this is a trial. We also wanted to add our own custom fields and remove some we didn't want to use - all perfectly possible. So we are now comfortable using HappyFox and will continue to do so and I have no doubt we will start to make more and more use of its features as time goes by. #### Pros Ease of use. Customisable fields. Portable - can be used on-site. #### Cons None so far! --- ### Very Happy with HappyFox - Overall rating: 4.5/5 - Reviewer: Maurice C. - Verified reviewer: Yes - Industry: Media Production - Product usage: Used unspecified for less than 12 months - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Easy to use and very versatile in terms of third party integrations. #### Cons I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve. --- ### HappyFox has streamlined our customer service process and allowed us to better measure our success. - Overall rating: 5/5 - Reviewer: Kelsey R. - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed. #### Cons I wish there was more flexibility to customize the contact form but I otherwise see very few cons in our usage! --- ### Review from David (Allura) - Overall rating: 4/5 - Reviewer: David G. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Great tool to keep the status of our print projects updated. easy to use. easy access. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Cons I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :) --- ### Great Solution Packed with Easy of Use Configuration Options - Overall rating: 5/5 - Reviewer: Joe - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks. The platform is routinely updating to advance the tools available and there is always someone available to help. #### Pros Support Interface Ease of Use Flexibility Continuous Updates Client dashboard KB #### Cons Non at this time ## More reviews [Next reviews](https://www.softwareadvice.com/crm/happyfox-profile/reviews/?page=2) --- HappyFox Help Desk Reviews, Pros and Cons - 2026 Software Advice