HappyFox Chat
About HappyFox Chat
HappyFox Chat Pricing
HappyFox Chat is available across four pricing plans, outlined below: Starter - $29/month Growth - $49/month Scale - $149/month Scale Plus - $299/month
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for HappyFox Chat
1 - 5 of 18 Reviews
Michel
Verified reviewer
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2018
Great tool, with a small lack of features
HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.
CONSHappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.
Nicola
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2020
Brilliant to have unlimited agents
HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!
PROSHaving unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.
CONSThe analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.
Reason for choosing HappyFox Chat
Because of the unlimited agents option
Reasons for switching to HappyFox Chat
Zendesk were very expensive with poor customer service.
Karri
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed November 2018
Fatal issue on Android and they couldn't fix it in 30 days.-
Well, it's fairly easy to use and fairly affordable compared to competition.
CONSThey had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.
John
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Helped Konnekt sell more seniors video phones in the first 2 weeks
HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). It also helps with customers whose first language is not English. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.
PROSGreat support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".
CONSI would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.
Reason for choosing HappyFox Chat
1. Live translation. 2. Great support. 3. Integrations (WordPress, CRM, and a long long list) that we might use in the future. 4. Smartphone apps. 5. Offline options (hide chat, or go to email).
Clay
Education Management, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
HappyFox Chat Review
HappyFox Chat is great and if you're already using HappyFox Help Desk it makes complete sense to use the chat as well.
PROSHappyFox chat is easy to use and has decreased our overall response time drastically. Our users are very satisfied with how quickly we can come to a resolution.
CONSThe only thing that would be nice is if there was built-in spellcheck. It's really not an issue, more so just a feature request.