Hearsay Social Software


 

Hearsay Social is a Web-based social customer relationship management (CRM) software suite best suited for financial services businesses. In 2012, the software was recognized by Gartner as a Cool Vendor in Social CRM. 

Hearsay Social’s Predictive Social Suite allows users to engage with their target audiences and manage their social and Web presences from a comprehensive dashboard. The software sifts out social signals and provides useful recommendations by taking advantage of natural language processing (NLP) technology. Hearsay Social’s analytics feature tracks customer engagement with respect to specific social media campaigns.

This solution provides robust compliance and also caters to the needs of regulated financial companies with the help of pre-approval processes, real-time updates and infringement resolution. Finally, a patent pending “rogue page finder” feature detects unauthorized use of an organization’s brand on the Web and initiates action instantly.

 

Hearsay Social - Client signals
 
  • Hearsay Social - Client signals
    Client signals
  • Hearsay Social - Dashboard
    Dashboard
  • Hearsay Social - Platform
    Platform
  • Hearsay Social - Predictive content library
    Predictive content library
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Hearsay Social

Showing 1-3 of 3

 

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Dasha from Secord Insurance Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

One place to manage all your social media! You customize all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy using Hearsay because it lets me manage my agency Facebook and Twitter at the same time. I chose what content I want to post, schedule what time I want it to post (it even suggests the best time of the day to post) and it does it all automatically. I can schedule everything on Monday and would be good to go for the rest of the week or as long as I chose to have content posted. It shows me all the stats and how much likes/shares etc I am getting. Hearsay makes it super easy to manage your social media accounts for your business.

Cons


It doesn't let you tag or hashtag anything. This is not a big deal, but it would be nice to tag a business you are mentioning in your post or a popular hashtag.

Review Source: Capterra
 


October 2017

October 2017

Intuitive and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for our field force is the most important benefit of the Hearsay Social software. They are able to navigate it efficiently and effectively which helps them use social media to promote their practices.

Cons

The application lacks the ability for significant customization and flexibility. Users are beholden to Hearsay's development roadmap.

Review Source: Capterra
 

Andrea from Farmers Insurance

October 2017

October 2017

I use this to automate our social media posts. It is very efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation, post ideas, simplification, analytics, customer interactions, social media management, campaigns.

Pros

I like that corporate can upload posts for me to put on our social media page. It is so easy to find them and select when I want it to post.

Cons

Sometimes the website does not let me edit a time to post. The post will already be scheduled and I'll need to reschedule it for whatever reason. I will sometimes get a message saying it cannot be changed.

Review Source: Capterra