Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"This is a great spot to go to for managing and tracking your social media platforms. you can create and schedule content within it and even post from it. Big time save."
"The ease of use of this product is the best part. Everything is laid out for you to pick and choose what and where you want to post it!"
"I can set the date/time for Hearsay to publish my posts automatically."
Cons
"I don't have a lot of bad things to say but, maybe have a search bar added so you can pick specific genres of posts?"
"Your views on platforms like Facebook will be throttled or limited when posting with a third party viewer. I would recommend only using Hearsay to track and manage but not to create or publish posts."
"Took a bit of time to figure out the website."
Hearsay Social Reviews
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October 2017

Andrea from Farmers Insurance
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
I use this to automate our social media posts. It is very efficient.
Automation, post ideas, simplification, analytics, customer interactions, social media management, campaigns.
Pros
I like that corporate can upload posts for me to put on our social media page. It is so easy to find them and select when I want it to post.
Cons
Sometimes the website does not let me edit a time to post. The post will already be scheduled and I'll need to reschedule it for whatever reason. I will sometimes get a message saying it cannot be changed.
April 2019

Hayden from KLAS
Company Size: 51-200 employees
Industry: Research
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Manage your social media in one spot
Social media management and tracking
Pros
This is a great spot to go to for managing and tracking your social media platforms. you can create and schedule content within it and even post from it. Big time save.
Cons
Your views on platforms like Facebook will be throttled or limited when posting with a third party viewer. I would recommend only using Hearsay to track and manage but not to create or publish posts.
April 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2018
Overall good. So much room for improvement, especially regarding ease and functionality of the app
Pros
The calander has been nice. It's been great being able to schedule my posts, and slide around the posts to different dates/times (though it's not always consistent)
Cons
The mobile app. When I make edits to scheduled posts, they don't save. The desktop version has issues to regarding edits. I never can change images on posts without having to unscheduled/reschedule the post and reupload the image.
December 2017
Dasha from Secord Insurance Agency
Company Size: 2-10 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
December 2017
One place to manage all your social media! You customize all.
Pros
I enjoy using Hearsay because it lets me manage my agency Facebook and Twitter at the same time. I chose what content I want to post, schedule what time I want it to post (it even suggests the best time of the day to post) and it does it all automatically. I can schedule everything on Monday and would be good to go for the rest of the week or as long as I chose to have content posted. It shows me all the stats and how much likes/shares etc I am getting. Hearsay makes it super easy to manage your social media accounts for your business.
Cons
It doesn't let you tag or hashtag anything. This is not a big deal, but it would be nice to tag a business you are mentioning in your post or a popular hashtag.
October 2017
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2017
Intuitive and effective.
Pros
Ease of use for our field force is the most important benefit of the Hearsay Social software. They are able to navigate it efficiently and effectively which helps them use social media to promote their practices.
Cons
The application lacks the ability for significant customization and flexibility. Users are beholden to Hearsay's development roadmap.
August 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
August 2018
Helpful Hearsay
Pros
I can set the date/time for Hearsay to publish my posts automatically.
Cons
The article/video content could use more diversity.
July 2017
Christian from Hansen Insurance
Company Size: 2-10 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
This is a great service! So easy to use!
Easy multi-platform social media control.
Pros
The ease of use of this product is the best part. Everything is laid out for you to pick and choose what and where you want to post it!
Cons
I don't have a lot of bad things to say but, maybe have a search bar added so you can pick specific genres of posts?
November 2019
amanda from Financial Services
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2019
Hearsay makes it easy to engage
Hearsay Social is great for individuals who want to increase engagement and improve their overall social media platforms without much effort.
Pros
I like that Hearsay makes it easy to engage without having it on the forefront of your mind, or putting a lot of effort into it. In the Financial Services industry specifically, where everything has to be monitored by compliance, they support our brand in providing content that automatically posts to our social accounts.
Cons
There really is nothing that I don't like about the software right now. While I have not been using it for a long time, I just find that it makes my job easier and frees up by time to focus on other things.
July 2019
Devie from Liberty Mutual ins
Company Size: 5,001-10,000 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Facebook friendly
Pros
I love this software because you can coordinate it with Facebook very easily. You set up what you want to post, and tell it when to post (every Friday or weekly etc) and it does all the work for you. Super simple!
Cons
Does take a bit to get used to but is def user friendly once you figure it all out.
December 2019
Stuart from Baird
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2019
Saves Me Time
Very positive. Allows me to find content for my audience and schedule out postings. Saves me time!
Pros
I love the content bank and ability to schedule out posts!
Cons
Took a bit of time to figure out the website.
December 2019
Madeline from Robert W. Baird & Company
Company Size: 5,001-10,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
Hearsay, say what?
wonderful, Baird has found a product that is extremely easy to use and convenient for busy people like financial advisors.
Pros
the convenience to assist my senior partners in engaging in social media without the headache and burden of having them commit.
Cons
Honestly, i love it, I just dont always remember to get on it and set up the calendar for our marketing material.
Reasons for Choosing Hearsay Social
hmmm not sure
Reasons for Switching to Hearsay Social
was a huge pain the rear. it was clunky, messy, expensive, not streamlined, the list goes on.
March 2020
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
3.0
March 2020
Great way to professionally connect with clients using social media posts
it is a great way to stay connected and engage with clients via social media
Pros
Can send quotes/link that are already pre-written, and sync with your social media profiles that are used to engage clients/prospects
Cons
it can be a bit fidgety - you change one word in your profile and it has to be reviewed again, which sometimes doesn't get resolved for months.
December 2019
Amy from RW Baird
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Love it
Overall experience is great
Pros
Love that it helps me keep up to date on Social Media sights
Cons
Nothing yet but will update review if I find anything I would like improved.