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> Reviews of Help Scout. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Help Scout is a good fit for you!

Source: https://www.softwareadvice.com/crm/help-scout-profile/reviews

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Help Scout Reviews

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[Overview](https://www.softwareadvice.com/crm/help-scout-profile/)

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# Help Scout Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(156)

4

(56)

3

(13)

2

(0)

1

(1)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.4

Functionality

4.3

* * *

### Pros

"We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow."

"They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone."

"It keeps the team aligned without things slipping through the cracks."

### Cons

"Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations."

"When the internet connection is intermittent or weak, I find it difficult to use the system effectively, and I sometimes lose email drafts as well."

"HelpScout primarily focuses on email-based support, which may not meet the needs of organizations that require support across multiple channels like live chat, phone, or social media."

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Help Scout Reviews, Pros and Cons - 2026 Software Advice