Help Scout vs Helpjuice
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.4 / 5
4.7 / 5
Customer Support
4.7 / 5
4.8 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
May 22, 2024
January 26, 2024
Pros/Cons
Pros
- Help Scout is very satisfying to use, it helps manage support tickets efficiently and integrates well with other tools such as Slack. We love it for all of these reasons.
- This tool is very versatile and really snappy, I love how easy you can reply to incoming tickets and keep great analytics of it at the same time.
- We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible.
Cons
- The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.
- I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.
- When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.
Pros
- As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
- Helpjuiced seemed to have the best offering to address all of our needs in a knowledge base tool. The ease of use, customizability and analytics where important factors in choosing Helpjuice.
- So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
Cons
- Often this can be addressed directly in the code, but for many users something like formatting a block of text side-by-side with an image can be a struggle.
- Difficult to export analytics data to other systems.
- I accidentally discovered Helpjuice when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
