Help Scout

HubSpot Sales Hub

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Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.70 / 5 (158)

4.48 / 5 (257)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

August 13, 2020

July 23, 2020

Pros/Cons

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • It has made my reporting well ok. Documenting my daily task for my team to track work done so far on leads. It also serve as reminder on what to do. This product is Fantastic!

  • It helps me with my inbound marketing, SEO, CRM and many other needs. The vendor is great and customer service is incredibly responsive and helpful.

  • Cons

  • The app for mobile use could use a much needed over-haul. If they fixed the few issues with the App, we would give it 5 stars

  • Hubspot does really have a lot of good features and is the best software out there, but the price is really expensive. Sometimes we consider moving away from it just to lower some of our costs.

Pricing

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

71 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Product Demo & Screenshots

Product Demo