Help Scout

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Ratings & Reviews

Overall Rating

4.71 / 5 (156)

4.10 / 5 (1,062)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

July 9, 2020

July 7, 2020

Pros/Cons

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • The interface is great and the creation of campaigns is easy

  • Mobile handshake is easy, quick and efficient. I can get my leads in quick and send them my contact information within seconds. This saves me so much time and I love that.

  • Cons

  • The initial setup of this software can be a little tedious. It takes time and effort, but once it is set up correctly it really is easy to use.

  • Confusing to learn if first starting out. But once you get the hang of it it seems very easy to utilize and be able to work with.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots