Help Scout

Insightly

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Ratings & Reviews

Overall Rating

4.71 / 5 (155)

3.95 / 5 (481)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 16, 2020

June 29, 2020

Pros/Cons

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • Insightly was very easy to use and had a number of great features. The UI was very practical and easy on the eye..

  • Easy to use, the free version is pretty robust, and there is no “click here to upgrade” clickbait. The iphone and iPad app is really good even on the free version.

  • Cons

  • i really dont have a dislike except for the pricing- but it accomplishes what i need it for

  • It's useful but overall we found it wasn't "easy" enough to use and it wasn't adopted consistently among everyone in our Company.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots